Adam Kugelman | Page 13

Our sales guy, Mike, was amazing but they ad $2000 for cleaning the car up that isn’t in the price on the window! 😞 cleaning the car up that isn’t in the price on the window! 😞 More

by jcsmrfamily Verified Customer Verified Customer

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Everyone we dealt with was very polite honest and upfront about everything on our trade in and on the new truck we took home about everything on our trade in and on the new truck we took home More

by Tim Schafer Verified Customer Verified Customer

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We were extremely pleased with our experience at Quebedeaux. Don and Adam were amazing and we're very greatful to work with them. Quebedeaux. Don and Adam were amazing and we're very greatful to work with them. More

by kennysimmons21 Verified Customer Verified Customer

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I appreciate all the time and effort your team put forth to help me with the purchase of my new truck! Many many thanks you guys:) to help me with the purchase of my new truck! Many many thanks you guys:) More

by steve@tucsonalternator.com Verified Customer Verified Customer

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The Sales side was great no complaints finance department was poor The way they do it I did not like had to come back to sign papers and wait to see if approved even with beautiful credit plus wait for vehic was poor The way they do it I did not like had to come back to sign papers and wait to see if approved even with beautiful credit plus wait for vehicle Prep if it’s on the lot for viewing and test drive it should be ready to sell not have to wait a few days More

by xchevycruzex2013 Verified Customer Verified Customer

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Huge thanks to Ej Young, Jorge Escamilla, and Ryan(sorry Ryan, I forgot your last name) I admit that I am a difficult customer! You all had patience, and we got the deal done! Adam in finance is also an ext Ryan, I forgot your last name) I admit that I am a difficult customer! You all had patience, and we got the deal done! Adam in finance is also an extreme pleasure to work with. Ej truly went the extra mile with communication. I got exactly the truck I wanted at a great price. You guys are an awesome team! I highly recommend Quebedeaux Buick GMC! More

by snb25 Verified Customer Verified Customer

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Nice stuff. They are willing to offer good deals. They are concerned about customers satisfaction. 👌👍 They are willing to offer good deals. They are concerned about customers satisfaction. 👌👍 More

by bonsaipassion11 Verified Customer Verified Customer

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While the staff was very helpful when searching for a vehicle, their reliability once the paperwork has been signed is disappointing to say the least. We purchased a used vehicle that had immediate probl vehicle, their reliability once the paperwork has been signed is disappointing to say the least. We purchased a used vehicle that had immediate problems off the lot. After multiple attempts to make the vehicle serviceable, we ended up in a different car, with a different loan. We were assured the first loan would be removed from our credit as the first vehicle was returned to the dealership's inventory. Two weeks later, both vehicles show financed under my name with the lending agency. I call both the bank and the dealership. The bank tells me there is nothing they can do and to talk to the dealership. I call the dealership and I am assured it will be taken care of. A week later, nothing has changed. My husband calls and is assured it will be taken care of. A week later, nothing has changed. I call several times more. Each time I am told that the loan for the first vehicle would be paid and removed from my credit. I am repeatedly told someone will call me or my husband back with an update. We never received a call. The day before the loan on the first vehicle is due (yesterday), I speak to a different manager. She says she will work on it right away and have someone call me with an update. No one calls, so I call again that afternoon. She says she told the people "upstairs" about the urgency and was surprised they hadn't called me. She said she would talk to them again and ask them to call me with an update. No one called. Today, again, no call. The loan is due. I asked to speak to the "highest ranking manager available," but was sent to a finance manager who did not answer. The phone was eventually answered by the person who initially helped us acquire our financing. He was "surprised" that it had not been taken care of even though I had spoken to him a week ago and he said that he was working on it and not to worry. Well... I AM worried... frustrated, and disappointed at the lack of communication and follow up. This is unacceptable customer service. There is no reason that I should have had to call and follow up so many times for a matter of this importance and that the issue was allowed to persist for so long. Please be assured that should my credit be negatively impacted by this, I will be reporting this to the appropriate governmental agencies in an attempt to repair the damage. More

by corifolk Verified Customer Verified Customer

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Clean building, friendly staff but I called my salesman the day after the sale to report an issue with one of the features. He said he would call me back that day but I have not heard from him the day after the sale to report an issue with one of the features. He said he would call me back that day but I have not heard from him More

by Jmclaugh Verified Customer Verified Customer

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Marco was great - knowledgable and efficient. It was a great experience! I trusted the people involved, Marco and his supervisor and Adam and Gus and it was appreciated. It was a great experience! I trusted the people involved, Marco and his supervisor and Adam and Gus and it was appreciated. More

by jon64 Verified Customer Verified Customer

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