These guys were great.
My salesperson, Tim, was particularly helpful. I purchase the vehicle during the day and they delivered it to me that night. Great price, great s
My salesperson, Tim, was particularly helpful. I purchase the vehicle during the day and they delivered it to me that night. Great price, great service. Would highly recommend.
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by garyq0430
Other Employees Tagged:
Tim Smith
, Sara Al Taay
Jul 16, 2023 -
Certified Benz & Beemer responded
Dear garyq430:
We couldn't be happier that Tim and the CBB team were so friendly and helpful with your Tesla purchase. It's great that you got such a good price and that you would recommend CBB to others. We really appreciate your business and look forward to providing you with another 5 Star experience on your next visit.
My experience at Certified Benz & Beemer was overall
good. David Escalante was our sales rep. We did end up trading in my car for a bigger SUV. Although the buying process is very time consuming everyon
good. David Escalante was our sales rep. We did end up trading in my car for a bigger SUV. Although the buying process is very time consuming everyone was very considerate and accommodating of our time as we did travel from Tucson. There are a few issues with the vehicle that need to be fixed however they seemed promising to resolve the issues. I would recommend this dealership for any future vehicle purchases.
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by Samantha Vaughn
Jul 07, 2023 -
Certified Benz & Beemer responded
Dear Samantha:
We really appreciate your taking the time to share your positive feedback with us. We are glad that you gave us the opportunity to earn your business and that you would recommend CBB to others. Please let us know when we can ever assist you again in the future.
Friendly people!
Our salesman was Alexander and he is the best salesman I’ve ever dealt with! So down to earth, friendly, knowledgeable all with no sales pressure o
Our salesman was Alexander and he is the best salesman I’ve ever dealt with! So down to earth, friendly, knowledgeable all with no sales pressure or pushy gimmicks! The process was so smooth, efficient and enjoyable! Alexander is truly the best!!
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by cactusclan
Other Employees Tagged:
Tara Price, Alexander Smith
Jun 29, 2023 -
Certified Benz & Beemer responded
Dear cactusclan:
You are so kind to take the time to share your wonderful compliments of Alexander and his 5 Star customer service. It's great to hear that he helped you have such a smooth and enjoyable car buying experience. Thanks so much for choosing CBB and we look forward to working with you again.
Horrible experience.
Con artists and time wasters. I’m a busy professional and took the time to drive 45 minutes to their dealership after sending multiple pictures and v
Con artists and time wasters. I’m a busy professional and took the time to drive 45 minutes to their dealership after sending multiple pictures and vehicle information on my trade along with an offer from another dealership I had received. They texted me stating they would very close to the offer I had received and that the car I was interested in was in top shape. After my long drive there, and sitting in their shop for an hour (with no other customers around ) , they came back with a low ball offer along with an extra 1000 dollar charge for their cheesy tint job. The car I was interested in had a big gash in the hood area where the clear bra was and the sales manager acted like it was no big deal. Absolute tool. Needless to say it was a horrible experience and the sale manager was a complete joke who acted like I was bothering him by being there. He needs a new profession. Don’t waste your time with these guys. Their past awards were obviously rigged. Don’t let the hype blind you. (I was a cash buyer by the way… easiest sale on earth if you just follow through on what you say you’d do) No awards are in this dealerships near future…
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by Eric
Jun 30, 2023 -
Certified Benz & Beemer responded
Dear Eric:
We are very disappointed (but unfortunately not surprised) to read your review. Rest assured, Certified Benz & Beemer is not in the business of wasting the time of our customers. While you did send photos of your vehicle prior to coming to our dealership, it is CBB's policy that it will not make a firm offer on the value of a trade-in without a physical inspection of the vehicle, regardless of whether there is an offer from another dealership. When we did have a chance to inspect the vehicle, we noted that the had been paint work done to the front of the vehicle. The inspection also revealed that the vehicle needed rear brakes and a battery. Taking into account these expenses, a trade-in offer was lowered than you expected. When we tried to explain the basis for the lower offer, you asked for your keys and left. We understand that you were not happy with your interaction with our Sales Manager and have shared your comments with our Management Team in an effort to improve our communication with our customers. That said, both our General Sales Manager and General Manager each attempted to reach out to you to get more information regarding the paint issue in an effort to see if we could work something out. However, you were not interested in communicating with us and preferred to post negative reviews on social media. I personally welcome the opportunity to speak with you about your experience to see if there is anything that I can personally do to assist you. Sincerely, Jack Schneider, Owner
Certified Benz and Beemer was fantastic to work with.
I will definitely be back. Tuan was great, due to my work schedule most of the work had to be done by text and email which he gladly helped with.
I will definitely be back. Tuan was great, due to my work schedule most of the work had to be done by text and email which he gladly helped with.
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by dmathews1126
Other Employees Tagged:
Tuan Pham
Jun 06, 2023 -
Certified Benz & Beemer responded
Dear dmathews1126:
We really appreciate your 5 Star review! It is great to hear that Tuan was so friendly and helpful with your Tesla purchase. Thanks so much for giving CBB the opportunity to earn your business. We look forward to being there for you in the future.
Levi Howard Sara Adam And Chris all worked very
diligently to get me in the car of my dreams. 🔥
diligently to get me in the car of my dreams. 🔥
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by marty
Other Employees Tagged:
Chris Nall
, Sara Al Taay, Howard Kulman, Levi Polege
May 31, 2023 -
Certified Benz & Beemer responded
Dear marty:
Nothing makes us a happier than to help our customers get their dream car and at the same time provide them with exceptional service. It's great to hear that Levi, Howard, Sara, Adam and Chris all contributed to achieve that. We really appreciate your kind words and support. Please let us know when we can ever assist you again in the future.
Wonderful experience!
!! Positive vibes and great connections. Thank you Tuan and Jimmy so appreciate you both!!! Will come back.
!! Positive vibes and great connections. Thank you Tuan and Jimmy so appreciate you both!!! Will come back.
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by Lisa
Other Employees Tagged:
Tuan Pham, Jimmy Rowe
May 17, 2023 -
Certified Benz & Beemer responded
Dear Lisa:
On behalf of Tuan, Jimmy and CBB, you are very welcome! Thanks so much for letting our customers know about how wonderful your Land Rover purchase was. We really appreciate your business and are excited that you intend to return again in the future. We look forward to providing you another 5 Star experience when you do.
May 18, 2023 -
Certified Benz & Beemer responded
.
TIM!
!!! Professionalism, hospitality, kindness and genuineness at its BEST!!! Certified Benz & Beemer should change their name to Customer Service Benz
!!! Professionalism, hospitality, kindness and genuineness at its BEST!!! Certified Benz & Beemer should change their name to Customer Service Benz & Beemer because they have mastered how to provide the old school customer service. No haggling, sharkish behavior or funny business. If you want a great experience purchasing a car, you have to try Certified Benz & Beemer. Really! I'm a no nonsense type of person! I hate the phony, funny business! Tim made my experience very enjoyable. The team at Certified Benz and Beemer really go out of their way to make the process seamless and enjoyable. Tim, thank you sir for your professionalism and integrity. To the rest of the staff, thank you for reaching out during and after my purchase to congratulate me and to make this an enjoyable experience. BRAVO ZULU!!!!!!!!!!!!!!!!!
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by Tre' tuck
May 08, 2023 -
Certified Benz & Beemer responded
Dear Tre'tuck:
On behalf of Tim and CBB, you are most certainly welcome. We gotta say that we like your proposed new name for CBB. It's great that you loved our friendly, fully transparent and zero-pressure sales process. We cannot thank you enough for your very kind words and support. Please let us know when we can provide you with another 5 Star experience in the future,
Excellent service.
The process was easy and very efficient. I couldn’t be any happier.
The process was easy and very efficient. I couldn’t be any happier.
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by Mble
Other Employees Tagged:
Tuan Pham
Apr 24, 2023 -
Certified Benz & Beemer responded
Dear Mble:
We also couldn't be more pleased when reading your review! It's nice to hear that Adam and Tuan provided you with excellent customer service with your recent Lucid purchase. Thanks so much for your kind words and support. Please let us know when we can ever assist you again in the future.
Great service!
Really appreciated everyone’s support and no pressure way of taking care of us!
Really appreciated everyone’s support and no pressure way of taking care of us!
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by Wichelmann
Other Employees Tagged:
Robert Kirkwood, Don Powell, Steve Wade
Apr 24, 2023 -
Certified Benz & Beemer responded
Dear Wichelmann:
We couldn't be happier to hear about the great customer service, without any pressure, you received from the CBB team. Thanks so much for your business and we hope you enjoy your Porsche for years to come. Please keep CBB in mind should you need anything in the meantime.