Adam Poulos

I’ve had two great service experiences. Both times, they were ready at my appointment time and finished under the estimated time. Communication is excellent. I’m very glad I chose this deal Both times, they were ready at my appointment time and finished under the estimated time. Communication is excellent. I’m very glad I chose this dealership. More

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Lexus has the best costumer service! !! I’m never disappointed. Everyone is great and professional. Lexus cars are luxury vehicles, safe, reliable, but the best part is the customer exper !! I’m never disappointed. Everyone is great and professional. Lexus cars are luxury vehicles, safe, reliable, but the best part is the customer experience. Keep up the great work. More

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I recently purchased a new Lexus. Simon was my salesman, and because my vehicle was shipping from Japan, it was a journey to get here! But Simon communicated with me throughout the Simon was my salesman, and because my vehicle was shipping from Japan, it was a journey to get here! But Simon communicated with me throughout the process and was wonderful to work with! It was also a pleasure working with Dave in Finance as well as Tysean, the delivery specialist who walked me through everything I needed to know before taking my first drive! I had a recent visit to the Service Department for a minor wheel scuff (I am very grateful to Dave for highly suggesting the tire/wheel protection!). It has already rescued me and will teach me to stay away from the fast-food drive-thru! (I hit the curb turning the drive-thru corner.) That's where Adam, in service, comes in. Adam was personable, professional and answered all my questions without rushing me. Yes, this is a long review, but I wanted to cover everything! A shout-out also goes to Donna - the receptionist! She answers the telephone in a lovely voice and has a pleasant personality to greet you as you arrive at the dealership. Thank you Lexus of Cleveland! More

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I have leased several cars from Lexus of Cleveland, formally Metro Lexus. Matt Long has comprehensively and compassionately assisted me with three leases and one purchase. Every time I have entered t formally Metro Lexus. Matt Long has comprehensively and compassionately assisted me with three leases and one purchase. Every time I have entered the dealership I have felt welcomed and valued. All of my questions, concerns and requests were addressed expeditiously. Without a doubt, I would recommend Matt Long to anyone wanting a luxurious Lexus from Lexus of Cleveland More

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Top notch professionalism from my salesperson, Abed, through financial, John, and Adam, part of the service team. I was treated with respect throughout the whole process. Abed took his time to listen to through financial, John, and Adam, part of the service team. I was treated with respect throughout the whole process. Abed took his time to listen to my wants and needs in order to get me into the right vehicle. No pressure sales! It was great!! More

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