Jeff Miller

Called Jeff in the am with a brake-suspension issue in the left front. Jeff, like a medic diagnosing a patient to treat, believed he knew what the problem was. Jeff looked at the days schedule and found a the left front. Jeff, like a medic diagnosing a patient to treat, believed he knew what the problem was. Jeff looked at the days schedule and found an open slot that afternoon and asked if I could get there at that time. Upon arrival, I was greeted personally by Jeff and he immediately got me checked in and on to a mechanic. The mechanic located the issue and it was exactly what Jeff surmised. The mechanic (who was also great) made a video of the discovery and solution, which was sent to me on my phone for perusal. Time in to time out was less than 90 minutes! Terry, Tom, Dan, Michael and Jesse all took the time to chat and discuss items of mutual concern and interest. The people at this dealership as well as the vehicles are the reason I am a long time client! More

Report | Print

I’ve always had a superb experience at Lexus of Cleveland. I purchased my car there early November 2016 when the dealership was named Metro Lexus. I’ve serviced exclusively with this dealership e Cleveland. I purchased my car there early November 2016 when the dealership was named Metro Lexus. I’ve serviced exclusively with this dealership ever since. Jeff Miller was my service adviser this time and he was excellent and vary thorough and he remembers who are. More

Report | Print

Professional and courteous check in. Texted updates and status. Checkout was fast and easy. Waiting area comfortable. Texted updates and status. Checkout was fast and easy. Waiting area comfortable. More

Report | Print

I recently came in for service. The service included a 35,000 mile check up as well as tire rotation and oil change. The process was efficient and professional! The service included a 35,000 mile check up as well as tire rotation and oil change. The process was efficient and professional! More

Report | Print

Very clean dealership and well managed. Everyone treats you with respect. Jeff, my Service Manager was very knowledgeable and informative. Without a doubt, the best dealership I've ever dea Everyone treats you with respect. Jeff, my Service Manager was very knowledgeable and informative. Without a doubt, the best dealership I've ever dealt with. More

Report | Print

Service was well above expectation. Gave me immediate service when I call for service. Jayraj Sheth Gave me immediate service when I call for service. Jayraj Sheth More

Report | Print

Jeff and the service dept did a great job! They explained everything and were very friendly, kind and professional. They explained everything and were very friendly, kind and professional. More

Report | Print

Had my usual great experience with both Paul and Jeffrey. Always friendly, professional, and helpful. Always friendly, professional, and helpful. More

Report | Print

Very friendly. Very professional. Very clean. Responsive. Service dept is easy to deal with when setting up appointments. Very professional. Very clean. Responsive. Service dept is easy to deal with when setting up appointments. More

Report | Print

The service is exceptional and efficient. They are very friendly- and of course, Lexus is the best brand car! They are very friendly- and of course, Lexus is the best brand car! More

Report | Print