Adam Salinas | Page 19

Excellent Customer Service I would highly recommend this place. I ran over some metal on the High way and had to get towed to this dealership. They were very helpful and und I would highly recommend this place. I ran over some metal on the High way and had to get towed to this dealership. They were very helpful and understanding of my situation. I was towed there late in the day and they squeezed me in to check for any damage. They ended up waiving the diagnostic fee and only charged me for the labor to check for damage. They were fantastic! From beginning to end, All the Subaru employees (Roadside Assistance and Dealership) helped make a stressful situation much easier to handle. I will forever be a Subaru customer! More

by jeni.preskar Verified Customer Verified Customer

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It was a bit expensive yet worth the quality. I brought my crosstrek in for a recall notice on the brake light switch. Then also to get an oil change. Was charged much more than expected and my c I brought my crosstrek in for a recall notice on the brake light switch. Then also to get an oil change. Was charged much more than expected and my concerns about an update of the software to the screen were just brushed off. Free Exterior Car Wash was ok but could have been better considering everything. Overall great service yet pricey and could be better. Perhaps some more attention to customer concerns would be appreciated to help find a solution.. More

by RCPREISLER Verified Customer Verified Customer

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Well done I couldn't be more pleased with the service I received. The service personnel were polite, professional, and knowledgeable. The service facility w I couldn't be more pleased with the service I received. The service personnel were polite, professional, and knowledgeable. The service facility was bright clean. I will certainly recommend Kenosha Subaru. More

by peggyhendrixson Verified Customer Verified Customer

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Purchase new car I went into the dealership with a specific goal of what I wanted to purchase and how much I wanted to pay. Robert was able to get me into the car I wa I went into the dealership with a specific goal of what I wanted to purchase and how much I wanted to pay. Robert was able to get me into the car I wanted with the terms I requested. There was no pressure during the entire process, including the financial portion. More

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Issue with battery Couldn’t get in for an oil change before our trip, so scheduled for when we returned. Day before trip the car didn’t start/turn over just right. Sur Couldn’t get in for an oil change before our trip, so scheduled for when we returned. Day before trip the car didn’t start/turn over just right. Surprised since it’s a 2017 Forester, with 29k miles. Auto Zone tested for free and said ‘low batter charge’. We called Subaru at 5pm and explained to Ace /Adam Salinas the situation. He said ‘if you can be here in a half hour, we’ll look at it. If it’s the battery we’ll replace it right away.’ Well, he did and they replaced the battery immediately, and no charge. Impressed with his friendly and quick response to our issue when we asked to speak to someone about our problem. We appreciated their service and approx 30 min turnaround time. And thrilled we didn’t get stranded on vacation. Wasn’t expecting to get in same night but very thankful we did! Thanks- much appreciated. More

by Margaret F Verified Customer Verified Customer

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very disappointing after three previous visits customer service appears to lost focus, service writer dropped the ball, got sidetracked, forgot my vehicle completely! When I located the service wri customer service appears to lost focus, service writer dropped the ball, got sidetracked, forgot my vehicle completely! When I located the service writer and asked what was going on with my vehicle, since it was sitting there wet, he said he turned it over to Matthew who brought the paperwork to the clerk .?? More

by franklvglf Verified Customer Verified Customer

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GREAT Service The team was great! I had my car done in a 1/2 hour. I had appointment I had to be and the service was Great ! The team was great! I had my car done in a 1/2 hour. I had appointment I had to be and the service was Great ! More

by mimi8383 Verified Customer Verified Customer

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That service department ROCKS The service department is fast, clean and so helpful. They take almost no time in getting you signed in and getting to your car needs. All of the serv The service department is fast, clean and so helpful. They take almost no time in getting you signed in and getting to your car needs. All of the service writers and very nice and after only a few visits they actually do remember you. It's like seeing a friend. I trust them, and they never try to over-sell you. The mechanics are all top notch and know their Subaru's. If they find something they will tell you if it needs immediate attention, or it can wait. More

by D Fox Verified Customer Verified Customer

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Top shelf service Staff was extremely helpful, courteous, and knowledgeable. Maintenance was performed quickly and correctly the first time. My experiences have alway Staff was extremely helpful, courteous, and knowledgeable. Maintenance was performed quickly and correctly the first time. My experiences have always been good and I have faith in the staff. More

by gleto0 Verified Customer Verified Customer

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Quick and efficient oil change Everything went smoothly and everyone I encountered was friendly and knowledgeable. I’m so happy that I joined the Subaru family and that there is a K Everything went smoothly and everyone I encountered was friendly and knowledgeable. I’m so happy that I joined the Subaru family and that there is a Kenosha location. More

by beaker.meyer Verified Customer Verified Customer

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