Adam Segner | Page 3

Bought a used vehicle. Adam and Peter took care of our concerns and met our needs in pricing and expectations. Would highly recommend them, great team! Thanks again Adam an Adam and Peter took care of our concerns and met our needs in pricing and expectations. Would highly recommend them, great team! Thanks again Adam and Peter! BTW, Peter sold us our first Acura back in 2006, glad to see that he is still around taking care of customers needs. More

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NOT RESPONSIBLE - WORST USED DEALERSHIP I feel like I have been RIPPED OFF. I bought a used Nissan Sentra 2.0 2007 from GUNN Acura on March 17, 2016 after they had repeatedly mentioned tha I feel like I have been RIPPED OFF. I bought a used Nissan Sentra 2.0 2007 from GUNN Acura on March 17, 2016 after they had repeatedly mentioned that the car had been serviced and checked with an 85 pt check. The next day I noticed that the car had two lights (one in the front and one of the break light) not working and had to take it in. The following weekend as I checked il level I noticed the oil was quite dark and probably had not been changed. Because this was Easter weekend, my husband said we should take it to change oil the following weekend. You would think that if it had been serviced and check, the oil would have been changed. That week (our second week in possession of the car) my husband was stopped on the road because the car was releasing smoke through the exhaust every time he started at a traffic light. We also checked the oil level that evening and noticed that the oil was extremely low and dark. We added a quart to make sure the engine would not burn when we drove it back to the dealer. We went back to GUNN Acura to have the fix this problem which is obviously an engine problem where the car is burning oil big time. They received the car and said they would call us back. Two days later they called me telling me that they would change the spark plugs and I should remember that the warranty had a deductible of $100 for this service. Knowing that the problem was more than a spark plug problem, my husband and I went in to talk to the service department. After about an hour and a half they finally agreed to have it checked properly and make sure the engine problem would be fixed. The next day the notified me that the car was being sent to the Nissan dealership to diagnose the problem. I have not heard back from them since. This is five days after that and a week since I left the car at GUNN Acura and when I call I just get bounced from one person to another, but no one will take responsibility and let me know what is going on with the car that I now have to pay for with interest, but do not have and don't even know where it is. I am surprised of the inability to diagnose a car problem, that any other mechanic could diagnose easily and the lack of communication and responsibility. I feel like this is a RIP-OFF. Once you buy it really does not matter what happens next. They get their money that’s all that matters. You can get a lemon and it is your fault for trusting their lies. Today is April 9, 2016, I bought the car three weeks ago and only drove it for two weeks. More

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