Adam Swanson

After I unexpectedly encountered a 15 MPH speed bump that Milwaukee placed in the middle a 25 MPH residential street--rather than actually enforcing their own traffic laws--I dropped off my Mustang after dri Milwaukee placed in the middle a 25 MPH residential street--rather than actually enforcing their own traffic laws--I dropped off my Mustang after driving home--very slowly. Next day I talked to Adam about the situation. He suggested a full front-end and suspension inspection. I agreed. Later, Service Technician, Justen, sent me a detailed video with the results of his inspection. Surprisingly, all components were solid and roadworthy. He suggested a front-end alignment, but otherwise, no other damage or repairs needed. Great. Within a few hours, Angie called and pronounced it ready for my pickup. Later that day, I stopped by to buy an additional spare Mustang key fob. Mr. Bauer from parts actually walked out to my car with the fob to assure it worked and programmed it before charging me for the part. Very helpful. On my way out, I talked with Tim who gladly scheduled a Works appointment for my truck in the following week. Quite a team effort providing exceptional customer service from Boucher Village Ford's Service and Parts departments. Thanks everyone. More

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Kept in constant communication and went above expectations in ensuring I was taken care of. expectations in ensuring I was taken care of. More

by Jane Verified Customer Verified Customer

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The dealer figured out what I needed done and did a perfect job doing it. The vehicle was fixed properly and no on will see any thing what happened to it. The repair looks fantastic. perfect job doing it. The vehicle was fixed properly and no on will see any thing what happened to it. The repair looks fantastic. More

by DAVE53223 Verified Customer Verified Customer

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Angela is fantastic! Whenever, I come in she is in good spirits, helpful and great to work with. Whenever, I come in she is in good spirits, helpful and great to work with. More

by GEORGESLADKY Verified Customer Verified Customer

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Angie at the service desk was extremely accommodating and helpful during my service experience. I came in with somewhat of an emergency situation and she handled it with class. Also my overall dealership exp helpful during my service experience. I came in with somewhat of an emergency situation and she handled it with class. Also my overall dealership experience was fantastic. I would highly recommend their service department. More

by VenHorst3 Verified Customer Verified Customer

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Excellent in all ways. Great customer service. Repairs accomplished quickly and correctly. I especially appreciate the pick up and delivery from my office! Great customer service. Repairs accomplished quickly and correctly. I especially appreciate the pick up and delivery from my office! More

by southeastern1918 Verified Customer Verified Customer

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Great staff, completely satisfied with the work done on my truck. Would recommend highly service center highly my truck. Would recommend highly service center highly More

by ANNETTE8 Verified Customer Verified Customer

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Great experience with professional kind people going the extra mile! You’ll appreciate their expertise and help! extra mile! You’ll appreciate their expertise and help! More

by JIMHEARNE Verified Customer Verified Customer

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Out of their way to help us. Researched issues might cause noise. Professional, patient ,informative Researched issues might cause noise. Professional, patient ,informative More

by Bfpykett Verified Customer Verified Customer

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The technician who came to my house was competent and efficient. The new battery is great. efficient. The new battery is great. More

by daganaway68 Verified Customer Verified Customer

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