Adam Taylor | Page 2

The sales team is amazing! Everyone was very friendly and absolutely no pressure. Ashley was very accommodating, even though we came in late, 45 minutes before they closed. She Everyone was very friendly and absolutely no pressure. Ashley was very accommodating, even though we came in late, 45 minutes before they closed. She showed us several vehicles that we had researched, she was patient, knowledgeable and fantastic! Our buying experience was the best we have had! Highly recommend them!! More

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I dropped my car off for service because the was have issue with starting. Not knowing I had to replace the air mass sensor, catalytic converter, and engine. I was placed in a loaner which I later on dis issue with starting. Not knowing I had to replace the air mass sensor, catalytic converter, and engine. I was placed in a loaner which I later on discovered would be the car I winded up purchasing. Thank you Steve Dohoney in finance and Mike Smith for assisting me with my purchase. I was able to get my first brand-new car, which was a 2023 Ford Escape. I was offered an amazing deal I could not pass up. More

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Aj was very helpful at the end of our buying process. He helped me get out the door and on my way. Answered so many technical questions I had about the vehicle we purchased and was very personable. It wa He helped me get out the door and on my way. Answered so many technical questions I had about the vehicle we purchased and was very personable. It was a great experience buying a used vehicle from Ford of Columbia. More

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Jason was so helpful and so kind during our purchase of a car that just came on their lot. We had the best experience with him. He answered all of our questions, was patient with us while making decisions, a car that just came on their lot. We had the best experience with him. He answered all of our questions, was patient with us while making decisions, and took care of us with water, coffee or whatever we needed. He was efficient and was really handling two customers at once. He was amazing and would recommend using Jason as your sales professional. More

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Very nice , clean dealership everyone was friendly and was hassle buying . Micheal and Steve were excellent to deal with. was hassle buying . Micheal and Steve were excellent to deal with. More

by dwayne_jaco1967 Verified Customer Verified Customer

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Service was very easy to work with and I got my car back in just a few days. Very good experience! in just a few days. Very good experience! More

by SARAHPOTTS11 Verified Customer Verified Customer

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I was pleased with the ease of buying a new car that was very respectful of my time very respectful of my time More

by ADAMSJTDOC Verified Customer Verified Customer

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Everyone helped me out and were really nice and courteous! I would definitely recommend them! courteous! I would definitely recommend them! More

by k.liggett1954 Verified Customer Verified Customer

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great service before, during, and after the sale. Really enjoying my Bronco! thanks to Ford of Columbia Really enjoying my Bronco! thanks to Ford of Columbia More

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Bought a truck this month off line. Saw a few hail dents In the pics on hood and inquired. Salesman Mike Holladay said truck was in shop and his dent doctor man was taking care of it. I Saw a few hail dents In the pics on hood and inquired. Salesman Mike Holladay said truck was in shop and his dent doctor man was taking care of it. I stressed several times that only thing that would keep me from purchasing this truck was dozens of hail dents. He assured me that way not the case and his guys was working on it. Couple days later he said all done. Seeing how I was 3- 1/2 hrs away it was the weekend before I could free up from work to go pick it up. Mike meet me at door and handed the keys for me to drive and look over. Looked good ,drove good and checked for any leaks . All good. Drive home happy. Next day I decided to remove a tool box that was mounted in the bed. After climbing in bed I see 34 hail dents in roof. Little did I expect tto have to climb in the back of a 4x4 to inspect the roof of the truck that Mike himself said "yeah they pulled all the dents . All 13 of them" lol. Well after text being ignored by Mike. I called, he said he would talk to sales manager and get back. Well I called back next day after nothing. Sales manager said twice TN HAS A NO RECOURSE IN USED VEHICLES. While saying they hate I wasnt happy But he would talk to the guys in shop and see what they could do to make me happy. No call back. 2 weeks later. Oh he did say they didn't fix roofs because you would have to drop liner. Lol. So that tells me he has no faith in shops ability. Now on to the next process. Attorney working up a letter of intent as we speak. See how that works Point of long read. Don't trust this " we want you happy and we go the extra mile" BS. This dealership like most others. Get it sold and forget it Last thing. If you buying a 4x4 bring a step ladder. Live and learn I guess even at 58. More

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