Adam Weinreb | Page 132

Correction Of Pending Issues After Sale My vehicle went in to have some curb rash repaired on the wheels and for alignment. My vehicle is new, but was a dealer demo and had some very minor i My vehicle went in to have some curb rash repaired on the wheels and for alignment. My vehicle is new, but was a dealer demo and had some very minor issues that needed to be taken care of. I received reminder calls for scheduling the issues for repair from our salesman, Danny, who is always very polite and helpful. Due to my work schedule, we arranged to have my vehicle dropped off the night before. Danny had left for the day and I was assisted by Rod who was the first salesperson that introduced us to the XC90. He was also very nice and helpful. My dealings with the Service Center were only over the phone. I had called to check on the status of my vehicle at about 3:30 P.M. and was told it was ready. I had an inquiry regarding something I wanted them to look at to see if they were able to duplicate the issue and was told that I would get a call back from a Service Advisor. I never received the call back and decided to call again at about 5:30 P.M. At the end of the day, the information was provided to me by the same person that I had initially asked the question to. The only negative thing that I can say is that this is the second call back issue I have had with the Service Department. other than that, they did fix the issue, although one of my wheels still had some minimal curb rash on it that was not completely fixed despite having written it on the drop off paper. Overall, I do love this dealership. I have dealt with others for my Volvo purchases and this one surpasses them by a long shot. More

by JORGEH Verified Customer Verified Customer

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Horrible Customer Service. It is as if you are begging Adam to work on your car. He is clearly a very disgruntled worker. In addition he is a scam artist be very careful! He tol It is as if you are begging Adam to work on your car. He is clearly a very disgruntled worker. In addition he is a scam artist be very careful! He told me that both my brakes needed changing asap. When asked how low they were he said 3 in the front and 2 in the back. I opted not to as I had just gotten this car certified used 5 months prior. When pressed for the used car report he said they at the service department dont have those records. I went to the sales department and they said they dont have it obviously because it is the service department that does the inspection. Went back to Adam and he said he would get back to me. He never did. I took the car else where and my rear had 4 and the front had 5. Went back 5 months later to get them both changes and after checking he said only the back needs to be changed because the front were good. Beware! More

by HOTBWAYJOEL Verified Customer Verified Customer

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Great Service Adam Weinreb was my service advisor I had a few questions and he work me through all it was quick in and out the service was excellent Adam Weinreb was my service advisor I had a few questions and he work me through all it was quick in and out the service was excellent More

by coqui1035 Verified Customer Verified Customer

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Excellent, timely service Excellent, well deserved, as it was done on a timely manner. The supportive staff were well behaved. I would recommend them to any one for their profe Excellent, well deserved, as it was done on a timely manner. The supportive staff were well behaved. I would recommend them to any one for their professional services. More

by KSHARMA Verified Customer Verified Customer

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delayed cervice enter I left the car on Thursday 26 for review of 20 thousand miles, (it was not the kindest the person who received the cart) I informed that day they did I left the car on Thursday 26 for review of 20 thousand miles, (it was not the kindest the person who received the cart) I informed that day they did not deliver for the time I left it and had not asked for the appointment corresponding to what i informed that perfect , and that I would be ready for the next day Friday 27, I left my cell contact number to which I was called to accept the value of a tire repair that had some small problem. Do not call on the 27th and upon noon that there was no news we called the service center informed us that they were still working on the maintenance and that it was left by Monday 30. The 30th again we called and were confirmed that maintenance was ready. In my opinion or concept very delayed the service, but the annoying thing is not to have information about the status of the repair and having to be the customer who communicates to know the evolution. I hope that these comments can serve to improve communication with customers, who we like to keep informed More

by cmesarey Verified Customer Verified Customer

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Check Engine Light On Before First Payment I have to admit that I was furious when the check engine light came on just a few weeks after having purchased my car. We immediately contacted Weston I have to admit that I was furious when the check engine light came on just a few weeks after having purchased my car. We immediately contacted Weston Volvo Service and our salesman Danny. They were both very professional and assured me that the vehicle could continue to drive without suffering any major damage. I was hoping to get all of my issues resolved with this one visit, however, because of some of the things that needed to be taken care of, that was not the case. I am still going crazy over some curb rash that is on my rims. It is not anything major, but it bothers me to the core because I like to keep my vehicles in pristine condition. I was told that this can only be done on a Tuesday. This is a huge inconvenience to me because it involves my having to take time off from work to resolve the issue. I also have an issue with the vehicle alignment that was not addressed. The vehicle pulls to the right and needs to be properly aligned. My paint issues were resolved and I was even provided with a paint kit in the event that I get any other scratches. That was very nice of them. You may wonder how a new vehicle would have all of these minor issues, the reason is that while it is a new vehicle, it is a dealer demo, so curb rash, minor scratches, and alignment issues can be expected. I just think that better attention needs to be placed on ensuring that these vehicles leave in New condition with no issues. More

by JORGEH Verified Customer Verified Customer

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Always A+ Service & Experience! Found my way to Weston Volvo nine years ago, and have been going there for all service and repairs ever since. Service manager Joe Mariner may quite Found my way to Weston Volvo nine years ago, and have been going there for all service and repairs ever since. Service manager Joe Mariner may quite possibly be the nicest, most genuine, caring, honest, and dedicated person I have ever met. Service advisors Adam Weinreb and Luis Gonzalez are absolutely spectacular and round out the all-star service team at Weston Volvo. They made me feel like family from day one, and I always know I am in great hands with them...so much so that I have recommended them to everyone I know, and, after experiencing it for themselves, every one of my family members and friends with a Volvo now goes there for all of their service and repair needs as well. My mother and sister also have so much confidence in the Weston Volvo service department that they drive their Volvos here from another state nearly 1,000 miles away to take them to Joe, Adam, Luis, and their team. Safe to say, we highly recommend them! More

by Michelle_B-R Verified Customer Verified Customer

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Maintenance check up Always friendly, fast service. Will do all my service at this location. Thank you for always being so attentive. I love my Volvo and will buy a Vo Always friendly, fast service. Will do all my service at this location. Thank you for always being so attentive. I love my Volvo and will buy a Volvo again for sure. More

by AADAMSELFLY Verified Customer Verified Customer

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Volvo service My used Volvo that I had purchased needed a few repairs (I.e, windshield wipers, knob on gear shift) to make it like new. The service department throu My used Volvo that I had purchased needed a few repairs (I.e, windshield wipers, knob on gear shift) to make it like new. The service department through coordination with my salesman, ordered all the necessary parts and fixed my car to look like new. Thank you! More

by pasdcn Verified Customer Verified Customer

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Adam and his service team always awesome! As always, it was an Easy drop off. Also, XC90 loaner provided and ready when I arrived. Work completed quicker than expected and all covered in war As always, it was an Easy drop off. Also, XC90 loaner provided and ready when I arrived. Work completed quicker than expected and all covered in warranty ($0). What more can you ask for? More

by jorgeluiscalil Verified Customer Verified Customer

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