Adam Weinreb | Page 137

Outstanding They call you and give you a written estimate and then the next day after service they call again to ask how everything went. They are polite and prof They call you and give you a written estimate and then the next day after service they call again to ask how everything went. They are polite and professional More

by SUSSKIND.LAURIE Verified Customer Verified Customer

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Very good experience, everyone was very helpful. Great experience, everyone is kind and friendly without being too pushy. I'm also loving the new look of the dealership. Service guys are great. Great experience, everyone is kind and friendly without being too pushy. I'm also loving the new look of the dealership. Service guys are great. More

by shirlm5 Verified Customer Verified Customer

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Lack of Customer Focus My last experience was very different from the others that I've had from this dealership.I have been a big fan of the service that I had gotten in the My last experience was very different from the others that I've had from this dealership.I have been a big fan of the service that I had gotten in the past so I was very surprised when this experience was such a contrast. The initial set up was quite pleasant while setting up my appointment but when I went in for my service event at the dealership my service adviser wasn't engaging with any pleasantries, no good morning, no greeting, just looked at me and expected me to blurt out why I was there. Sort of straight to business. Asked me for my keys and did the required steps to start the process but with little to no interaction. No description of what I should expect, what the process is and when it came time to provide the loaner for me, turned me over to another service adviser without any discussion and went on to take care of another customer without another word directed to me. Now I don't need to be coddled when I come in for service and I don't expect fan fair and a lot of interaction but I got nothing, no hello, no good bye, not much in description or discussion. I can also understand when a person is having a bad day or if someone has a lot on their mind so I don't have an issue with the way I was handled but it was very different than how I've been treated in the past. In addition I have called three times throughout the course of the following day, to re-schedule another visit because I don't think the service was performed completely and have not gotten a reply to any messages that were left (2) or when I spoke to someone twice I was told to leave my contact information and that someone would get back to me because all of the service advisers were with other clients. That was four hours ago still no answer. All in all not a shining example of good customer service. More

by CFERNANDEZ1 Verified Customer Verified Customer

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Stellar customer service! The service at Weston Volvo has always been superb. Apart from the qualified technicians, what really makes the difference for the consumer is the int The service at Weston Volvo has always been superb. Apart from the qualified technicians, what really makes the difference for the consumer is the interaction with management. Joe Mariner and his team set the standard for customer service. Not only does he explain things with a smile, he goes out of his way to accommodate his customers' requests with the authority and flexibility one expects from the "man in charge"! More

by Panduro Verified Customer Verified Customer

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Good experience They took me on time for a scheduled appointment to fix a recall issue and took care of other concerns that I had. The waiting area was clean and comf They took me on time for a scheduled appointment to fix a recall issue and took care of other concerns that I had. The waiting area was clean and comfortable, and the car was finished when they said it would be. I’ll definitely be bringing my car here for any future service that I need. More

by New to volvo Verified Customer Verified Customer

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Need more training of customer service Need more friendly staff, when I arrived, he is not in the desk, when he returned, he just look at the check in paper, print the papers and point to m Need more friendly staff, when I arrived, he is not in the desk, when he returned, he just look at the check in paper, print the papers and point to me said sign. I feel like I am have to beg him to do the service. More

by ah6238 Verified Customer Verified Customer

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Very good. Luis is always excellent to work with. He is honest and professional. I have been working with Luis for the past 10 years and never had an issue with Luis is always excellent to work with. He is honest and professional. I have been working with Luis for the past 10 years and never had an issue with his friendliness, knowledge and service. More

by PHILAZ1 Verified Customer Verified Customer

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Always Reliable My tire had a nail in it, actually two nails! I called Volvo, Joe and Adam took care of me asap. It was easy and painless! Priceless too since I had t My tire had a nail in it, actually two nails! I called Volvo, Joe and Adam took care of me asap. It was easy and painless! Priceless too since I had the tire package! Thank you again Volvo! More

by SHEVATABER Verified Customer Verified Customer

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Great Service at Weston Volvo The new installations are very confortable. There were done thinking in us the customers. The employee ( I didn’t get his name) that was cleaning t The new installations are very confortable. There were done thinking in us the customers. The employee ( I didn’t get his name) that was cleaning the new cafeteria area was very helpful and really cares for a good service. What he did and how was done was great. Thanks More

by lucasgallon Verified Customer Verified Customer

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Great service Nicely done! Joe and team did a nice job keeping me informed on status of vehicle. Appreciate the ongoing support over the last 8 years. Thank you Nicely done! Joe and team did a nice job keeping me informed on status of vehicle. Appreciate the ongoing support over the last 8 years. Thank you More

by m_sarduy Verified Customer Verified Customer

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