Adler Guinn

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience. We’re happy to hear that your salesperson took good care of you, but we’re sorry to learn that communication issues affected the rest of your visit. Your feedback is valuable and will be shared with the management team to help ensure better communication moving forward. We appreciate your honesty and the opportunity to improve.

Covert Cadillac Bee Cave responded

Thank you for sharing your feedback. We’re glad to hear that Adler provided you with professional service. We do apologize for the miscommunication regarding the transportation of your vehicle and understand how frustrating that must have been. Your comments are important to us, and we will be sure to review this situation with our management team to help ensure better communication moving forward. We appreciate your business and the opportunity to improve.

Covert Cadillac Bee Cave responded

Thank you so much for your wonderful review! We are thrilled to hear that you had the best car buying experience with us at Covert Cadillac Bee Cave. Adler Gunn and the entire team are committed to providing knowledgeable, patient, and outstanding service, and it’s great to know we made such a positive impression. We truly appreciate your trust in us and look forward to serving you again in the future. Thank you for being part of the Covert family!

Covert Cadillac Bee Cave responded

Thank you for the great review! We're so glad to hear that your experience at Covert Cadillac Bee Cave was both professional and informative. Our team takes pride in knowing our vehicles inside and out, and it’s wonderful to know that made a difference for you. We truly appreciate your trust and look forward to helping you with future vehicle purchases. See you next time! Best regards, Covert Cadillac Bee Cave Team

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your feedback. We’re thrilled to hear that Adler provided you with exceptional service and went above and beyond to ensure a smooth experience—he truly exemplifies dedication and care. We’re very sorry to learn that your experience with the finance department didn’t meet your expectations. We strive to provide the same level of respect and responsiveness across all departments, and it’s clear we fell short in this instance. Your feedback is invaluable, and we will address this with our team to ensure a better experience moving forward. If there’s anything unresolved or further assistance we can provide, please don’t hesitate to reach out. We’re committed to making things right and ensuring you leave with a positive overall impression.

Covert Cadillac Bee Cave responded

Alexandra, Thank you for your kind words! We’re thrilled to hear that you received great service and customer care at Covert Cadillac Bee Cave. Your loyalty means a lot to us, and we look forward to being your go-to dealership for all your car needs. See you again soon!