Adrian Fitch | Page 2

Adrian was very nice, helpful, and knowledgeable with the whole process. Sunset ford is the place to go when looking for a vehicle. whole process. Sunset ford is the place to go when looking for a vehicle. More

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My husband and I have bought several cars in our life, and this was one of the smoothest, least stressful experiences we've had. Adrian worked closely with us and answered all of our questions. We never h and this was one of the smoothest, least stressful experiences we've had. Adrian worked closely with us and answered all of our questions. We never had to wonder what was going on from the initial contact to setting up the test drive and financing. When he couldn't be there for the final signing, John stepped in and knew everything about our situation. The sales manager Kyle reached out directly to make sure we were being taken care of and worked with us the day of the sale on some last minute concerns. Then Andrew walked us through all the paperwork and answered all of our questions about the financing without any high pressure pushes for add-ons we didn't need. Overall, we were extremely happy and would work with them again. More

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No hassle and very friendly and offered a decent price for my trade in . I will be back for my next vehicle for my trade in . I will be back for my next vehicle More

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Adrian was very knowledgable regarding the vehicle we purchased. Additionally, he answered all questions and concerns. It was a pleasant buying experience. purchased. Additionally, he answered all questions and concerns. It was a pleasant buying experience. More

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I requested they bring a car from st louis to watrrloo and they did. They r very accomodating. and they did. They r very accomodating. More

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This buying experience was really great. I came in a stressful situation when after 2 years, Ford couldn’t solve my battery issue despite many attempts. I tried to get Ford to buy back and I came in a stressful situation when after 2 years, Ford couldn’t solve my battery issue despite many attempts. I tried to get Ford to buy back and when they declined, Adrian and Sunset stepped in. While they weren’t able to fully buy my 2024 Maverick back. They made me a very good offer on my truck and gave me a very good price on my new Maverick. Adriian, Kyle and the entire Sunset Waterloo team treated me right which I will always give them first shot on my next purchase. Adrian is very professional and knowledgeable and has done a great job throughout, including after purchasing calls to check in. I appreciate this team! More

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John was helpful and got us into the ford f150 lightning we were hoping for. we were hoping for. More

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Overall very disappointed with our experience. We are currently in a dispute with the dealer regarding undisclosed damage they refuse to cover. I could write an essay, but in summary be sure to We are currently in a dispute with the dealer regarding undisclosed damage they refuse to cover. I could write an essay, but in summary be sure to 100% inspect every inch of the car before purchasing. The sales manager Kyle fed us some B.S. to make the sale day of regarding condition & now we are stuck with a devalued vehicle due to post sale located damage. They also pushed us into buying and taking home same day vs coming back without our kids by not letting us put money down and come back. Kyle has also made comments through the process disparaging our personalities which was not appreciated and unexpected. Unless Sunset decides to be honorable and fix our vehicle / make things right, we would not recommend doing business with them. Unfortunately it's a buyer beware situation for us as of now, we should have been more skeptical and would not have expected this out of a family owned dealership. July 2026 update: Ended up asking for help from the BBB and State of IL Attorney General to see if we could be a better outcome. To his credit Pete Heutel (President/Owner) responded to both, however the responses were more of the same as we received prior, basically it was our fault for accepting Kyle Brewer's explanation for possible hail damage we questioned day of sale. Pete's responses also included inaccurate statements as to events the day of sale and continued the disparaging remarks we received prior, furthering our concern of the integrity of the dealership (namely Kyle Brewer). At this point its a he said/she said scenario, so our only other option per the attorney general's letter would be hiring an attorney or Small Claims Court which does not seem feasible. In addition to the hail damage found, there are broken/missing trim pieces under the hood and rear hatch, and the previous owner's personal information/items were left in the car including medical records. We are very disappointed in our overall experience with Sunset and the responses/final outcome of our concerns, from our view the vehicle condition was misrepresented and we are left holding the bag. Maybe this is what we get for buying a used Nissan from a Ford dealer, hopefully the Nissan dealer will be a better experience and win us over for future purchases! More

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Sunset Ford and their staff made ordering and buying a new Ford Explorer easy! They truly care about getting you exactly what you want. Joe Hill was knowledgeable, friendly, and fun to work with. We have new Ford Explorer easy! They truly care about getting you exactly what you want. Joe Hill was knowledgeable, friendly, and fun to work with. We have used Sunset in the past and will continue to do so. More

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Very easy to deal with, made the process very easy. I definitely would go back! I definitely would go back! More

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