Adrian Hernandez
Adrian Hernandez at Mazda of Claremont

Adrian Hernandez

Service Advisor

Mazda of Claremont

667 Auto Center Drive
Claremont, CA 91711

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4.9
7 Reviews
4.9

7 Reviews

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7 Reviews of Adrian Hernandez

June 07, 2025

Dealership Rating
Employee Rating

Our experience with this purchase was great, we came in and met with Lorne, who made the whole process easy. He was very knowledgeable about the vehicle, helped up decide on what we were really wanting. Ar More

by JORGE_S91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Mazda of Claremont responded

Thank you so much for the fantastic review! We're thrilled to hear that your experience was smooth and enjoyable from start to finish. Lorne and Arash will be happy to know they made a great impression — from helping you find the right vehicle to making the paperwork process clear and easy. We truly appreciate your trust in us and look forward to continuing to earn your business for years to come!

May 05, 2025

Dealership Rating
Employee Rating

Great service provided. Communication was clear and timely. Vehicle repair was quick. Review video provided was informative. More

by GB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Ramirez

May 07, 2025

Mazda of Claremont responded

Thank you for your positive feedback! We’re glad to hear that you appreciated our clear communication and the quick turnaround on your vehicle repair. Providing informative review videos is just one way we strive to keep our customers well-informed throughout the process. Your satisfaction means a lot to us, and we’re here if you need any assistance in the future. Safe travels!

April 30, 2025

Dealership Rating
Employee Rating

Great service great customer service recommend and will be back for my next service thank you More

by CHELENG123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2025

CHELENG123 responded

Great service

Apr 30, 2025

CHELENG123 responded

Great service

April 10, 2025

Dealership Rating
Employee Rating

I’ll start off by saying it was my first time at this dealership I usually take my car to Fontana of Mazda to get serviced but since Claremont is closer to where I live I thought I’d give this location a More

by aguilar.vanessa58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 10, 2025

Mazda of Claremont responded

Thank you for giving us a try and sharing your experience — we truly value your feedback. We’re sorry to hear that the service didn’t meet your expectations, especially regarding communication and the lack of a courtesy car wash. That’s not the standard we aim for, and we understand how frustrating it can be to go without your vehicle for that long without feeling fully taken care of. We appreciate you bringing this to our attention, and we’ll be sharing your comments with our team to help us improve.

April 04, 2025

Dealership Rating
Employee Rating

Very nice enviroment and people. Car broker was phenomenal. Great car would buy again. thank you. More

by JZHIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2025

Mazda of Claremont responded

Thank you for the wonderful feedback! We're so glad you enjoyed the environment, our team, and your experience with the car broker — we'll make sure to share your kind words. It means a lot to know you'd choose us again. Enjoy your great new car, and thank you for being part of the Mazda of Claremont family!

March 30, 2025

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I waited 3 plus hours for an oil change with an appointment when I should have only waited 30 minutes. More

by dud3sboomstick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 31, 2025

Mazda of Claremont responded

I'm really sorry to hear about the long wait time, especially with an appointment. That’s definitely not the experience we aim to provide. We truly appreciate your feedback and will work to ensure better service moving forward.

March 22, 2025

Dealership Rating
Employee Rating

Adrian addressed my car issues in a very professional manner and displayed exceptional customer service. I cannot say the same for how my car was left after the rear struts were replaced. I was hearing More

by mmendez217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Wells, Amy Felix

Mar 24, 2025

Mazda of Claremont responded

Thank you for sharing your experience. We're glad to hear that Adrian provided professional and exceptional service, but we sincerely apologize for the issue with the rear struts. Your safety and satisfaction are our top priorities, and we understand your concern about the oversight. We appreciate you bringing this to our attention, and we will ensure this is addressed with our team to prevent future occurrences. Thank you for your patience, and we truly appreciate your feedback

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