Richard Smith

Mazda of Claremont responded

Thank you so much for the wonderful review! We’re thrilled to hear that the team at Mazda of Claremont made your car buying experience so positive, supportive, and pressure-free. It’s great to know our staff was able to answer all your questions and help you feel confident and informed throughout the process. We truly appreciate your kind words and are so happy you’re loving your new car. Thank you again for choosing us, we look forward to seeing you again in the future!

Mazda of Claremont responded

Thank you for sharing your feedback. We’re glad to hear that our team was professional, courteous, and able to answer all your questions in detail. It’s great to know your first experience with the Mazda brand has been a positive one, and we truly appreciate you taking the time to let us know.

Mazda of Claremont responded

Thank you for your feedback, and we’re truly sorry to hear that you’re feeling disappointed. Our goal is always to make the process as clear and comfortable as possible. During your visit, we focused on finding an option that would help lower your monthly payment while trading in your 2023 CX-50, and we reviewed the vehicle and its features together before moving forward. Unfortunetly, Mazda is no longer making a 2026 Premium Plus trim level and the next level is the Turbo edition for a greater additional cost. We understand how important certain features can be, and we’re sorry for any frustration this has caused. The options that included those features would have resulted in a higher payment, which we were trying to avoid based on your initial goals. We appreciate you taking the time to speak with us and share your concerns. If there’s anything more we can do to help, please don’t hesitate to reach out.

Mazda of Claremont responded

Thank you for the wonderful feedback! We’re so glad you had a great experience at Mazda of Claremont. It’s great to hear that you found our team friendly, organized, and professional, and that our lobby made your wait comfortable and inviting. We’re especially happy our service video helped answer your questions and provided added transparency without you even having to ask. We truly appreciate your support and look forward to seeing you again at your next visit!

Mazda of Claremont responded

Thank you for the great feedback! We’re happy to hear our team was fast, courteous, and professional, and that you were able to take advantage of your service coupon. We’re also glad you enjoyed the coffee in the lounge, it’s the little things that make the experience better! We appreciate your visit and look forward to seeing you again.

Mazda of Claremont responded

Thank you for sharing your experience! We’re so glad to hear that Gio and the entire Mazda team made your visit enjoyable and informative. Your kind words mean a lot to us!

Mazda of Claremont responded

Thank you so much for your kind words! We're glad to hear your experience was a good one and that our team was able to help you with your car. It was our pleasure to assist you, and we look forward to seeing you again next time. Thanks again!

Mazda of Claremont responded

Thank you for your continued trust and loyalty! We’re so happy to hear this is the second car your family has leased with us, and that you had another great experience. Our team takes pride in being knowledgeable and easy to work with, and it’s wonderful to know that came through. Enjoy your new car — we love that you love it!

Mazda of Claremont responded

Thank you so much for the kind words and continued trust in us—it truly means a lot! We're honored to have helped you with your second lease this year, and we're thrilled to know our team made the experience a delight. We'll be here whenever you need us—thank you again for being part of our Mazda of Claremont family!

Mazda of Claremont responded

We're happy to hear you had such a positive experience with our team! Thank you again for choosing Mazda of Claremont and we hope to see you again.