Amazing service and above and beyond everything was
communicated clearly and I really appreciate that
communicated clearly and I really appreciate that
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by CARLABEYA87
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
Mazda of Claremont responded
Thank you so much for the amazing review! We’re thrilled to hear that you received above-and-beyond service and that everything was communicated clearly throughout your experience. Clear communication and exceptional care are exactly what we strive for, and we’re so glad that came through for you. We truly appreciate your kind words and your support. Thank you for choosing us, and we look forward to seeing you again!
⭐⭐⭐⭐⭐
I had an outstanding experience with Mazda of
Claremont, especially with Service Manager Roy Wells and Service Advisor Adriana Zermeno.
I brought my 2019 Mazda CX-5 in for a second opinion after
Claremont, especially with Service Manager Roy Wells and Service Advisor Adriana Zermeno.
I brought my 2019 Mazda CX-5 in for a second opinion after experiencing ongoing parking brake and warning light issues. From the moment I arrived, Adriana was professional, patient, and genuinely cared about helping me understand what was happening with my vehicle.
The Mazda technicians performed a thorough inspection, provided a detailed video, showed me the diagnostic results, explained everything in person, and answered all of my questions. Unlike my previous experience at another repair shop, Mazda was transparent and willing to physically show me the issues they found on my vehicle.
What impressed me most was their honesty and professionalism. They documented the problem, explained how the damage was related to a previous brake repair, and even provided information on where I could file a complaint regarding the improper repair work that had been performed elsewhere.
Roy Wells and Adriana treated me with respect, took the time to educate me about my vehicle, and made me feel confident that I was receiving accurate information. Their customer service, transparency, and attention to detail were exceptional.
If you are looking for a dealership that values honesty, professionalism, and customer care, I highly recommend Mazda of Claremont.
Thank you, Roy, Adriana, and the entire service team for your help and excellent service.
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by Maria De La Vega
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
Mazda of Claremont responded
Thank you so much for your detailed and thoughtful review, Maria! We truly appreciate you taking the time to share your experience.
We’re very glad to hear that Roy and Adriana provided you with professional, patient, and transparent support while addressing the concerns with your Mazda CX-5. It’s wonderful to know that our service team and technicians were able to clearly explain the diagnostic findings, provide a detailed inspection video, and ensure you felt informed and confident throughout the process.
Your kind words about their honesty, attention to detail, and commitment to customer care mean a great deal to our entire team. We strive to deliver exactly this level of transparency and support for every guest, and we’re grateful to hear that it made such a positive difference in your experience.
Thank you again for your trust and recommendation. We truly appreciate your support and look forward to assisting you in the future!
My experience was great.
Would definitely go back to this dealership. . The staff is very nice and understanding.
Would definitely go back to this dealership. . The staff is very nice and understanding.
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by nastik4g
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Mazda of Claremont responded
Thank you for the great review! We’re so glad to hear you had a positive experience and found our staff nice and understanding. We truly appreciate your support and look forward to welcoming you back to the dealership in the future!
Was able to help me with the Navigation System and how to
set it up, took care of everything my Mazda CX5 Turbo needed! Only draw back, I had an appointment and I was still there over 4 hours.
set it up, took care of everything my Mazda CX5 Turbo needed! Only draw back, I had an appointment and I was still there over 4 hours.
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by cathybrown222
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Mazda of Claremont responded
Thank you for your feedback! We’re glad to hear our team was able to help you get your Mazda CX-5 Turbo’s navigation system set up and take care of everything your vehicle needed.
We also appreciate you pointing out the extended wait time despite having an appointment, that’s important feedback and we understand how valuable your time is. We’ll share this with our team as we continue working to improve efficiency.
We appreciate your support and hope to provide you with a smoother, faster experience next time.
Excellent service, professional staff and I love dealing
with you guys , because I have got really good car.
with you guys , because I have got really good car.
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by MIKAMINASYAN
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
Mazda of Claremont responded
Thank you for your wonderful feedback! We’re so glad to hear you received excellent service and found our staff professional and easy to work with. It’s great to know you’re happy with your car, that means a lot to us!
We truly appreciate your continued trust and look forward to seeing you again!
Great service, very thorough inspection of my vehicle.
service department clerk was very nice and professional.
service department clerk was very nice and professional.
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by KENDRICK.PORTER74
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Mazda of Claremont responded
Thank you for sharing your experience! We’re glad to hear that our service team provided great, thorough care for your vehicle and that our clerk made the process pleasant and professional. Your feedback means a lot, and we appreciate you choosing us for your service needs!
Service center was friendly and very nice facility .
Almost like the experience in a BMW dealership
Almost like the experience in a BMW dealership
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by meleo1
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Mazda of Claremont responded
Thank you for your feedback!
We’re glad to hear that you found our service center friendly and enjoyable, and that our facility made a great impression. Providing a welcoming, high-quality experience is always our goal!
We appreciate your kind words and look forward to serving you again.
Great customer service and always reasonable with their
time on oil changes whenever I come in for service. Thank you again.
time on oil changes whenever I come in for service. Thank you again.
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by Afghost
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2026 -
Mazda of Claremont responded
Thank you for sharing your experience!
We’re glad to hear that our team at Mazda of Claremont continues to provide great customer service and makes your oil change visits smooth and convenient. We truly appreciate your loyalty and kind words!
We look forward to seeing you again for your next service.
Very pleased with the service, the service advisors
listened to my requests and comments and took action on it.
listened to my requests and comments and took action on it.
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by thunderbird777
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2026 -
Mazda of Claremont responded
Thank you for your feedback!
We’re thrilled to hear that our service advisors listened carefully to your requests and took action to meet your needs. Providing attentive and responsive service is always our goal, and it’s great to know we delivered that experience at Mazda of Claremont.
We truly appreciate your trust and look forward to assisting you again!
Service advisor was very thorough and went above and
beyond to help me.
Excellent service!! Thank you!
beyond to help me.
Excellent service!! Thank you!
More
by BMWMD2000
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2026 -
Mazda of Claremont responded
Thank you so much for the wonderful feedback!
We’re thrilled to hear your service advisor was thorough and went above and beyond to assist you. Providing excellent service is always our goal, and it means a lot to know we delivered that experience at Mazda of Claremont.
We truly appreciate your support and look forward to helping you again in the future!
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