Adrian Reynoso | Page 2

The whole experience was the worst one I’ve ever had. I purchased a "2022 Chevy Silverado 1500 custom" Initially, everything seemed fine, but after the first day, I started experiencing issues when rever I purchased a "2022 Chevy Silverado 1500 custom" Initially, everything seemed fine, but after the first day, I started experiencing issues when reversing. I hoped the problem would resolve itself after a few days, but when it persisted, I took the car to service. Unfortunately, it remained there for a week with no communication—no phone calls, no messages, nothing. After a week, they called my wife, even though I was the buyer, and pressured her to agree to a charge for replacing a flat tire that I had not encountered before bringing the car in. I called the service and insisted that I had given them the car in good condition, with no problems relating to the tires. I then spoke with the manager and told him, " I only drove it for 3 days and brought it to you without a flat tire." He replied that they would fix the tire, and I responded, "No, sir, you’re going to replace it, not fix it." In the end, they did replace it. After 2 days, I was informed that the car was ready for pickup. I was optimistic, but sadly, the same problem resurfaced after just 1 day. I took the car back to service and showed them a video of the issue. It remained there for another week. During this time, I realized I had forgotten my driver’s license at the dealership when they provided me with a loaner car. When I went to retrieve my license, I asked about my vehicle. They informed me that it was ready and that there were no issues. If I hadn’t gone to get my license, I might still be waiting for an update. Additionally, no one explained the repairs made to the car, and I did not receive any paperwork indicating that I had left my vehicle in their care. When I returned to pick it up, they simply handed me the keys without verifying my information. I also inquired about trading in the vehicle and was surprised when the sales manager mentioned that the price would be affected due to the time I had driven it, despite it being in service for a significant portion of that month. Overall, this experience has been quite disheartening. I arrived at the dealership at 3:30 PM and left at 9:30 PM, feeling frustrated. While I understand that many people have had positive experiences with Mac Haik, my own experience has left me disillusioned. The only positive aspect of my visit was the water bottle provided, and beyond that, I found little to commend. Unfortunately, I would not recommend this dealership and have no intention of returning. I'm also concerned that this vehicle may be sold again with the same issues if the service department claims it is in good condition. More

by FEDY.BENZ Verified Customer Verified Customer

Report | Print

From the moment I walked in to the moment I walked out, I was treated like family. Adrian was friendly, knowledgeable and honest. I would highly recommend Mac Haik Chevrolet. was treated like family. Adrian was friendly, knowledgeable and honest. I would highly recommend Mac Haik Chevrolet. More

by ANDE Verified Customer Verified Customer

Report | Print

Awesome the service was absolutely one of a kind The drive to help put me in the vehicle of my choice made it special Everyone was very nice and greeting as well Most certainly would refer anyone her drive to help put me in the vehicle of my choice made it special Everyone was very nice and greeting as well Most certainly would refer anyone here More than acceptable service More

Report | Print

Service was fast, quick and willing & able to help. Even though I arrived late, Adrian stayed late to make sure I got my vehicle. Even though I arrived late, Adrian stayed late to make sure I got my vehicle. More

by CDMORRIS48 Verified Customer Verified Customer

Report | Print

I don’t have enough words to describe the fantastic experience with Jessica Garcia in my buying process at Mac Haik Chevrolet. Jessica took care of me in every steep of the process. She’s my new hero! experience with Jessica Garcia in my buying process at Mac Haik Chevrolet. Jessica took care of me in every steep of the process. She’s my new hero! She was awesome. Thank you Jessica! More

Report | Print

Our sales guy was awesome very informative and made us feel like we got the best deal possible will definitely be back in the future feel like we got the best deal possible will definitely be back in the future More

Report | Print

Overall experience was hassle free and very pleasant. On line Sales team was knowledgeable, efficient and a pleasure to work with. On line Sales team was knowledgeable, efficient and a pleasure to work with. More

Report | Print