Russell Casteel
Russell Casteel at Mac Haik Chevrolet
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Russell Casteel

Service Advisor

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.5
45 Reviews
4.5

45 Reviews

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45 Reviews of Russell Casteel

May 06, 2024

Dealership Rating
Employee Rating

The team did a great job and was very personable & efficient at servicing my car! More

by cnc1124
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 04, 2024

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Jessica made the whole approval and paperwork so easy for me and in an appropriate time. Communication was always there and the effort she did to get me in the car that I purchased. I’ll definitely will make More

by Cpenaflores
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Purchase Time
Finance Experience
Recommend Dealer
Yes

May 01, 2024

Dealership Rating
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The Mac Haik Service Department did an excellent job diagnosing and repairing the brakes on my 2017 GLS-450. I will definitely buy my next vehicle again from Mac Haik. More

by Trailbadger
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Recommend Dealer
Yes

April 13, 2024

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Employee Rating

They are helpful and get the job done. They are always there to accommodate and issue you may be having with your vehicle More

by LOLA10.DS
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Vince Swanson Jr

April 04, 2024

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Employee Rating

Thank you so much Today the service was very good unlike the previous service Thankyou More

by Almahrookahmed
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Recommend Dealer
Yes

March 31, 2024

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I wait three hours and They told me that car spare parts were not available. I had an appointment with them very bad More

by Almahrookahmed
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Workmanship
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Recommend Dealer
No

March 19, 2024

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My service was excellent. Who is the easy making an appointment with Brad. And got my car back in a timely manner More

by BILLYCASSELS
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Recommend Dealer
Yes

March 18, 2024

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8 weeks with vehicle in service. Regular updates to say it wasn't fixed. When I did pick it up when it was fixed, I was shown what had been done to it and seemed OK. Unfortunately More

by CLAUDER
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Antione Burks , Darriel Clark

March 15, 2024

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Employee Rating

They were on point and respectful, very helpful no issues with anyone when I asked a question they always have the answers More

by CJTHACHOSEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 12, 2024

Dealership Rating
Employee Rating

The GM is great, He had my dash replaced after a sales manager misled me about an extended warranty he sold me. However, my car has mechanical issues with a OEM part and the service refused to even look a More

by LEEMACKT
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Artinian

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