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Adriana Molina
Adriana Molina at Ocean Cadillac
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Adriana Molina

Service Advisor

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.4
79 Reviews

Languages Spoken

English English

Spanish Spanish

4.4

79 Reviews

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79 Reviews of Adriana Molina

May 01, 2025

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Employee Rating

Friendly service. Hour and one half wait time for car wash is only downer. This is always the issue when ever I bring the car for service ?? More

by nsedelcup
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

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May 01, 2025

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Service Manager - Fabio Arciero (954) 993-9242

April 29, 2025

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Employee Rating

Took three visits and 2 warranty deductibles to figure out a clicking in the front suspension. Vehicle arrived with zero dash lights on but after service tire pressure sensor light is on... Bottom Line Ve More

by juan.scott1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fabio Arciero

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Apr 29, 2025

Ocean Cadillac responded

Dear Mr. Scott, Thank you for taking the time to share your experience. I'm truly sorry to hear that your visit did not meet expectations and that you're still encountering issues after your service. Regarding the tire pressure warning light, I understand it came on shortly after the vehicle was returned to you. I would be happy to personally inspect it and ensure everything is working as it should. Your satisfaction is very important to us, and we want to make this right. Please feel free to contact me directly at Fabio.Arciero@oceancadillac.com or call me at 954-993-9242 so we can schedule a time that works best for you. Sincerely, Fabio Arciero Service Director Ocean Cadillac

April 27, 2025

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Employee Rating

My service advisor Orlando Mancina was great. He kept us up to dare in the progress of our vehicles and was very cortios and friendly More

by itelfeja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fabio Arciero

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Apr 27, 2025

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Fabio Arciero (954) 993-9242

April 23, 2025

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Everything was great but I ve asked for a shuttle and I didn’t had More

by BENJAMIN.HAMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fabio Arciero

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Apr 23, 2025

Ocean Cadillac responded

Benjamin, thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Fabio Arciero (954) 993-9242

April 12, 2025

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Employee Rating

Excellent service I love the professionalism how fast they sit my service I recommend them More

by CRA185A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fabio Arciero

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Apr 12, 2025

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Fabio Arciero (954) 993-9242

April 08, 2025

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Employee Rating

Very professional and friendly staff. They solved my issues quickly and efficiently Very good experience More

by STEWJAYCAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fabio Arciero

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Apr 08, 2025

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Service Manager - Fabio Arciero (954) 993-9242

March 22, 2025

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Employee Rating

My car was damaged because an Ocean Cadillac employee frantically motioned me into a metal bollard, the dealership chose not to accept any responsibility, leaving me 100% responsible for the total cost. More

by SHAKERJ.WJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fabio Arciero

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March 21, 2025

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Employee Rating

Very customer service oriented and sensitive to my needs and time, friendly service and very comfortable waiting area More

by jlserrato07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fabio Arciero , Orlando

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Mar 24, 2025

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful 5-star rating and service feedback! Adriana, Fabio, and our team appreciate your business and hope to see you again soon! Service Manager - Albert Pratts (305) 775-2011

March 10, 2025

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Employee Rating

The service has been deplorable to say the least. SALES tactics very unprofessional and unreprehensible. More

by ACJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Baster

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March 09, 2025

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Employee Rating

The service people were invaluable and, the Service and repair were outstanding no complaints, the manager was invaluable with helping with problems More

by CABELL78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2025

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac! Service Manager - Albert Pratts (305) 775-2011

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