Agustin Grandinetti | Page 21

Qualified staff, good service Service advisor knowledgeable and professional, great service and advise. Will refer friends and family to service and parts department. Seles team Service advisor knowledgeable and professional, great service and advise. Will refer friends and family to service and parts department. Seles team also professional and friendly. Will do business again More

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Great Service I had a great experience sending my vehicle in for service. My service tech which happens to be a woman went above and beyond. Between my service advi I had a great experience sending my vehicle in for service. My service tech which happens to be a woman went above and beyond. Between my service advisor and service tech, I was very happy. I drove almost an hour because I live in another county and I will continue to drive that far because of my experience. Note: you need to add Lana’s name to the list below. More

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Peeling paint The paint was peeling around the windshield. Was sent out to repair. I was not completely happy with the done by the body shop (not at the dealership) The paint was peeling around the windshield. Was sent out to repair. I was not completely happy with the done by the body shop (not at the dealership). Augustine took it to the back and and took care of it for me. More

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Great service! Thanks for the stellar customer service! Agustin was awesome, super attentive and friendly. Fast maintenance service. Both Mo's are great, sales and s Thanks for the stellar customer service! Agustin was awesome, super attentive and friendly. Fast maintenance service. Both Mo's are great, sales and service. Matt is the best! More

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Diagnisis of 2014 MDX for warning liggts I really appreciate the time, effort and attendion to my needs that Francisco Garcia has given me. I have owned 3 Acuras so far, and with each car, h I really appreciate the time, effort and attendion to my needs that Francisco Garcia has given me. I have owned 3 Acuras so far, and with each car, he goes the extra mile to assist me in addressing my service needs. Augustin was also extremely helpful while I waited for Francisco to complete the survey of.my vehicle. Extremely knowledgeable about the vehicles and their unique service needs. More

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They did correct errir A mistake was made in reading my odometer. The incorrect mileage was sent to Carfax and the dealership has not corrected the problem and I was given A mistake was made in reading my odometer. The incorrect mileage was sent to Carfax and the dealership has not corrected the problem and I was given no time frame as to when the dealership’s mistake would be corrected, in addition to my having been asked to leave. I also contacted Carfax to have the correction made. The dealership did correct the error three months after the mistake was made and it would have been nice to be told that it could be corrected. More

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Service Appointment I knew my first oil change would be free as i was told when purchasing the car. I accidentally booked my service appointment at the wrong Acura , i bo I knew my first oil change would be free as i was told when purchasing the car. I accidentally booked my service appointment at the wrong Acura , i booked it in the one in Pembroke Pines and when i arrived they rudely told me i didn’t purchase the car there so no my service would not be free and handed me my keys right back. I was so upset i drove all the way from Kendall and wasn’t able to get my oil change . Right before leaving i said let me call sunrise Acura just in case they do happen to have an appointment space available Today . wirh no questions even asked they told me , head right on over it’s ok if you don’t have an appointment we will take care of you with no problem ! Wow, what a relief! Austin was amazing and not only did they take me right away as i arrived they were done within in 45 minutes !!! Outstanding service and customer service , needless to say i will be driving from Kendall to sunrise anytime i need service just Because of how great i was treated More

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Service manager resolved my issue from a previous visit The new service supervisor was courteous, professional, understanding. Service agent was accomodating and detail with his explanation in regards to m The new service supervisor was courteous, professional, understanding. Service agent was accomodating and detail with his explanation in regards to my SUV. The service rep sat at top next to gargage next to the door blonde hair. His service was above and beyond More

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Keyless entry issues Agustin was very nice and helpful. I enjoyed working with him and trusted that he work get my car fixed super fast. I was appreciative of the lyft dri Agustin was very nice and helpful. I enjoyed working with him and trusted that he work get my car fixed super fast. I was appreciative of the lyft drive home. More

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Efficient and Friendly Quick service, knowledgeable rep and they even call to let me know that my vehicle was ready. Great service! Will return again for future service. Quick service, knowledgeable rep and they even call to let me know that my vehicle was ready. Great service! Will return again for future service. More

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