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Ahmad Wasal
Ahmad Wasal at Toyota of Scranton

Ahmad Wasal | Page 6

Sales Consultant

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.8
145 Reviews
4.8

145 Reviews

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145 Reviews of Ahmad Wasal

May 08, 2022

Dealership Rating
Employee Rating

No pressure from the salesman made the buying experience pleasurable. Also salesman was extremely helpful with any type of assistance I might need. More

by DCASTELLI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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May 09, 2022

Toyota of Scranton responded

DCASTELLI, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

Dec 01, 2022

DCASTELLI responded

Hi ; i appreciate your reply. Just to further explain my self here was the Toyota process. First contact : i get an email flyer about free Safety inspection etc.. So i txt back and forth w/Toyota rep explaining,Being a new purchase customer i‘d like to get the safety insp and oil change whatever freebies from my recent purchase, plus the remote stater and bed cover. This information I assume never got passed to anyone in the garage. “Ever” . Decided to drop trk off due too weather the afternoon before my 8am appointment.So i park in a spot in the lot walk by the outside checkin attendant “ again “no can i help you” go in side to service desk . They say go back outside and pull up to outside checkin. Walk back out to trk and pull up to checkin ;she same / attendant said ill open door they take care of you inside. Pull trk inside & some young man comes over with clip board to fill out. I fill out clip board  ask about services and  also try to explain but he seems not to care. I tell him I’m only writing remote stater/ bed cover since no-one seems to know what else i was entitled too. I really Didn’t want to see extra charges lube oil etc..and have headaches on pickup .Then another person takes the clipboard without a question. Know I’m getting the impression everyone so far could care less about my services. Another person takes keys and drives truck away.So now I’ve dealt with online rep , service desk rep ,and four different folks in the garage, and nobody seem to care about services . Next morning i get a txt basically saying any questions just txt. When i did txt no reply anyway.😂😂 . So on pick up only remote stater and bed cover completed with nobody having a clue as too any other services. In my opinion poor internal communication. Sorry

April 26, 2022

Dealership Rating
Employee Rating

The experience was very friendly and cozy. they made me feel like I can ask them anything. They answered all my questions and gave me information that was very helpful. More

by WILSONMALIKAH
Price
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer, Alyssa Esteras

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Apr 26, 2022

Toyota of Scranton responded

WILSONMALIKAH, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 21, 2022

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Employee Rating

Great experience. Everyone from the salesman to the Finance team was wonderful. The team at Toyota made buying my first car a great experience More

by maryann514
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Howard Sweeny

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Apr 21, 2022

Toyota of Scranton responded

maryann514, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 15, 2022

Dealership Rating
Employee Rating

Toyota of Scranton has AMAZING customer service! They were friendly, accommodating and knowledgeable! I will recommend them to everyone I know! More

by BNKMILLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Apr 15, 2022

Toyota of Scranton responded

Hi BNKMILLER, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

March 03, 2022

Dealership Rating
Employee Rating

They work hard to get you what you need very accommodating & excellent deals will purchase a car again with them in the future More

by JESSICAMORALESX28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Mar 03, 2022

Toyota of Scranton responded

Jessica, we are delighted you were able to find a vehicle that suits your needs. Enjoy your new ride. Thank you for taking the time to let us know about your buying experience. Take care.

February 24, 2022

Dealership Rating
Employee Rating

The salesman was very good. The entire experince was very good. They searched and we received a very good interest rate as well More

by RODNEY24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Feb 25, 2022

Toyota of Scranton responded

Rodney24, We are happy to hear you had an outstanding buying experience. Thank you for taking the time to share your feedback. Take care.

February 10, 2022

Dealership Rating
Employee Rating

I love my 2020 Rav4 Hybrid . Thanks Ahmad, Mike, and Rich . Can't wait to buy that other car with you guys . More

by SEGALUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard LaRussa , Michael Reilly

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Feb 10, 2022

Toyota of Scranton responded

segalus, we are thrilled you love your 2020 Rav4 Hybrid. It is a great vehicle. We are happy to know our team was so helpful. Thank you for sharing your feedback. We appreciate it. Take care.

January 27, 2022

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Employee Rating

Greatest dealer in the area just got my second truck there with in one year apart thay go above and beyond to help people with no stress at all i will never go anywhere else for a car or truck i never f More

by KYLIESPAPA
Recommend Dealer
Yes

Other Employees Tagged: Kacie Greico, Kevin Morrow, Jordan Printz , Ryan Cali, Joe Mercado Jr, Brendan Reilly, George Zepherin

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Jan 28, 2022

Toyota of Scranton responded

KYLIESPAPA, Thank you for taking the time to share feedback on your experiences at our dealership. We are honored you are a returning customer. What a compliment! Enjoy your new truck. Thank you again. Take care.

January 07, 2022

Dealership Rating
Employee Rating

Good person and excellent service Good vehicle and excellent condition nice price and excellent facility More

by ALEJANDROINOA991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Reilly, George Zepherin

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Jan 07, 2022

Toyota of Scranton responded

Thank you very much, Alejandroinoa991, for taking the time to share your story. We all appreciate the perfect, 5 star review and wish you well with your new vehicle. Take care.

December 21, 2021

Dealership Rating
Employee Rating

It has been amazing at Toyota. I have found what I needed. Good treatment. Happy with the Sales man whose has always been helpful More

by MRIVERA0461
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cali

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Jan 04, 2022

Toyota of Scranton responded

MRIVERA0461, We are delighted you found what you needed at our dealership. Thank you for taking the time to let us know. Our sales team is the best and they work very hard at providing excellent service. Take care.

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