Kacie Greico

Toyota of Scranton responded

We LOVE hearing this! Knowing you enjoy working with our team and continue to find value in the service you receive means so much to us. Thank you for choosing us and for sharing such wonderful feedback! With Gratitude, The Toyota of Scranton Team

Toyota of Scranton responded

MooseMarcen, We’re glad your service visit felt easy and comfortable from the time you booked your appointment through your time in the waiting area. It’s also nice to hear the front desk was helpful along the way. Thank you for taking a moment to share your experience. With Appreciation, The Toyota of Scranton Team

Toyota of Scranton responded

Pete, There’s no better compliment than knowing you trust us with all three of your vehicles. We’re glad Kacie continues to take great care of you each time you're here for service. We really appreciate you choosing our team again and again. Take Care, The Toyota of Scranton Team

Toyota of Scranton responded

CARP-CLARK, Thank you for sharing this with us! Knowing you can bring your vehicle to our team with confidence is incredibly important to us. We’re glad Kacie consistently provides the knowledgeable guidance and timely communication that help keep you informed along the way. With Appreciation, The Toyota of Scranton Team

Toyota of Scranton responded

CMB7293, Thank you for sharing this. I'm sorry the tailgate issue on your Tundra has been such a frustrating experience, especially across multiple visits. Our Service team has reviewed your visits closely, and while intermittent issues like this can be genuinely difficult to pin down, even with repeated attempts, I understand that doesn't make the experience easier on your end. We appreciate you giving us the opportunity to work on this, and we take the feedback seriously as we continue to look for ways to improve. Regards, The Toyota of Scranton Team

Toyota of Scranton responded

PACC9697, It means a lot to know you can consistently count on efficient, thorough service from our team. We are glad each visit has been handled promptly and that you have always felt welcomed and treated with courtesy. Thank you for the A++ review! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Bill, a service adviser who's both approachable and on top of things makes a real difference, and it sounds like Kacie checks both boxes for you. Being kept in the loop on status and options is what we want every customer walking away with. We appreciate you taking the time to share this. Kind Regards, The Toyota of Scranton Team

Toyota of Scranton responded

SAMSAD100, We appreciate you taking the time to show your support! We're glad to hear the service team at Toyota of Scranton has continued to take great care of you and your vehicle, and that timeliness has stood out during your visits. Thank you for choosing us! Kind Regards, The Toyota of Scranton Service Team

Toyota of Scranton responded

kenn675, Thank you for your wonderful review! We're thrilled to hear Kacie has consistently provided you with such knowledgeable, pressure-free service. She truly cares about making every guest feel informed and comfortable, and we're happy that has been your experience. We appreciate your kind words and look forward to seeing you again at Toyota of Scranton. Thank you for choosing us! Warm regards, The Service Team Toyota of Scranton