Kacie Greico

Toyota of Scranton responded

SRTO, Thank you for the 5-star review! We're delighted to hear that Kacie made your visit so easy and helped ensure everything worked with your schedule. Providing convenient, attentive service is very important to us, and we're glad Kacie delivered that experience. We appreciate your kind words and look forward to serving you again at Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

lasthing87, Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when there is confusion or disappointment regarding financing terms, especially during what should be an exciting vehicle purchase. While interest rates are ultimately determined by the lending institution based on factors such as credit profile, loan structure, and lender approvals, we recognize that the process may not have been communicated as clearly as it should have been. We are also concerned to hear that you feel your attempts to discuss the matter have gone unanswered. Providing timely follow-up and clear communication is important to us, and we regret that you were left feeling unheard. We would welcome the opportunity to review your concerns further and better understand what occurred. Please contact our management team at your convenience so we can discuss your experience directly. Thank you again for your feedback. It helps us identify opportunities to improve. Regards, ~The Customer Experience Team

Toyota of Scranton responded

LOISBOGUMIL, Thank you for choosing Toyota of Scranton for your first service visit and for taking the time to share your experience. We’re delighted to hear that our team was helpful and friendly throughout your visit. Providing a welcoming and positive experience is important to us, and we appreciate your recommendation. We look forward to assisting you with your vehicle needs for many years to come. Safe travels! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

LFERRY21, Thank you for the wonderful review! We're delighted to hear that you had an awesome customer service experience. Taking great care of your Toyota Tacoma is important to us, and we're grateful for the trust you place in our team. We appreciate your kind words and look forward to seeing you again soon. Safe travels until then! Take care, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

JSTAL, Thank you for the kind words! We’re thrilled to hear that you received such a high level of service and communication throughout your experience. Providing clear follow-up and making sure our guests feel taken care of every step of the way is very important to our team. We truly appreciate your support and look forward to seeing you again at Toyota of Scranton. Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

JIMBO0653, Thank you for sharing your experience! We’re delighted to hear Steven provided outstanding service and made such a positive impression. We’re proud to have him on our team and will be sure to share your kind words with him. Thank you for choosing Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JTROVITCH, Thank you for the kind words! We’re so glad to hear you had an all-around wonderful experience with us. It’s great to know David took excellent care of you and was able to answer all of your questions and concerns. We truly appreciate your support and thank you for choosing Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

thefarm105, Thank you for such an incredible review! We’re thrilled to hear your service visit was efficient, courteous, thorough, and caring. It means so much to know the experience exceeded your expectations. Kacie Grieco truly is a pro, and we’ll be sure to share your kind words with her. We greatly appreciate your support and look forward to welcoming you back! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

BLUE.11PENN, Thank you for your feedback—I truly appreciate you taking the time to share your experience. I’m glad to hear our service desk team took great care of you, but I’m very sorry for the frustration you experienced with the repair process. Ordering the wrong parts and the lack of communication that led to a longer wait is not the level of service we expect to provide, and I understand how inconvenient that must have been. Your feedback is important and will be shared with our team so we can address these gaps and improve our communication and coordination moving forward. If you’re open to it, I’d appreciate the opportunity to connect and ensure everything with your vehicle is now resolved. Thank you again for bringing this to our attention. Regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi LROSENBERRY, Thank you for your continued trust in us! We’re so glad to hear your visits are consistently great. Kacie does an excellent job keeping her guests informed and comfortable, and we’ll be sure to share your kind words with her. We truly appreciate you and look forward to seeing you at your next visit! Thanks again, ~The Service Team Toyota of Scranton