Kacie Greico

Toyota of Scranton responded

CMB7293, Thank you for sharing this. I'm sorry the tailgate issue on your Tundra has been such a frustrating experience, especially across multiple visits. Our Service team has reviewed your visits closely, and while intermittent issues like this can be genuinely difficult to pin down, even with repeated attempts, I understand that doesn't make the experience easier on your end. We appreciate you giving us the opportunity to work on this, and we take the feedback seriously as we continue to look for ways to improve. Regards, The Toyota of Scranton Team

Toyota of Scranton responded

PACC9697, It means a lot to know you can consistently count on efficient, thorough service from our team. We are glad each visit has been handled promptly and that you have always felt welcomed and treated with courtesy. Thank you for the A++ review! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Bill, a service adviser who's both approachable and on top of things makes a real difference, and it sounds like Kacie checks both boxes for you. Being kept in the loop on status and options is what we want every customer walking away with. We appreciate you taking the time to share this. Kind Regards, The Toyota of Scranton Team

Toyota of Scranton responded

SAMSAD100, We appreciate you taking the time to show your support! We're glad to hear the service team at Toyota of Scranton has continued to take great care of you and your vehicle, and that timeliness has stood out during your visits. Thank you for choosing us! Kind Regards, The Toyota of Scranton Service Team

Toyota of Scranton responded

kenn675, Thank you for your wonderful review! We're thrilled to hear Kacie has consistently provided you with such knowledgeable, pressure-free service. She truly cares about making every guest feel informed and comfortable, and we're happy that has been your experience. We appreciate your kind words and look forward to seeing you again at Toyota of Scranton. Thank you for choosing us! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

SAMSAD100, Thank you for your wonderful review! We're delighted to hear you enjoy your visits and appreciate our clean dealership, welcoming atmosphere, and friendly team. Providing exceptional service and making every guest feel comfortable are always our goals. We truly appreciate your kind words and look forward to welcoming you back to Toyota of Scranton for your next visit! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

Hoover595, Thank you so much for your wonderful feedback! We’re honored to know that every experience you've had with our dealership has been excellent and professional. Your continued trust means a great deal to our team, and we truly appreciate you taking the time to share your kind words. We look forward to providing you with the same exceptional service for many years to come! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

JDELORENZO50, Thank you for your wonderful 5-star review! We're delighted to hear that you consistently receive great service and that our team always takes the time to make sure your needs are met. Providing exceptional care and creating a positive experience for every guest is what we strive for each day. We truly appreciate your trust in Toyota of Scranton and look forward to serving you again on your next visit! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

SRTO, Thank you for the 5-star review! We're delighted to hear that Kacie made your visit so easy and helped ensure everything worked with your schedule. Providing convenient, attentive service is very important to us, and we're glad Kacie delivered that experience. We appreciate your kind words and look forward to serving you again at Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

lasthing87, Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when there is confusion or disappointment regarding financing terms, especially during what should be an exciting vehicle purchase. While interest rates are ultimately determined by the lending institution based on factors such as credit profile, loan structure, and lender approvals, we recognize that the process may not have been communicated as clearly as it should have been. We are also concerned to hear that you feel your attempts to discuss the matter have gone unanswered. Providing timely follow-up and clear communication is important to us, and we regret that you were left feeling unheard. We would welcome the opportunity to review your concerns further and better understand what occurred. Please contact our management team at your convenience so we can discuss your experience directly. Thank you again for your feedback. It helps us identify opportunities to improve. Regards, ~The Customer Experience Team