Aime Cruz | Page 2

My salesperson was Fatima and she was very courteous and easy to work with. The finance team was awesome. easy to work with. The finance team was awesome. More

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Great dealership! The 5 hour drive to get the car I wanted was worth it! The 5 hour drive to get the car I wanted was worth it! More

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Very comfortable experience. I have never purchased a car virtually, but Fatima and team really did a great job of making this a pleasant experience. I have never purchased a car virtually, but Fatima and team really did a great job of making this a pleasant experience. More

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After sales assistance is nonexistent. Couldn't get the finance manager or salesman to answer my questions or provide any assistance. They still can't provide me with the insurance warrant Couldn't get the finance manager or salesman to answer my questions or provide any assistance. They still can't provide me with the insurance warranty I purchased. Tried to add extra fees over the posted price. More

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I am seriously disgusted with how this place has treated my sister! When she left the parking lot with her new SUV, the backup screen wouldn’t turn on. So she turned around and immediately took it back not my sister! When she left the parking lot with her new SUV, the backup screen wouldn’t turn on. So she turned around and immediately took it back not even an hour later. That was 3 MONTHS AGO, and her new car is still sitting at Auto Web Expo with no estimated time of when they are going to have it repaired! They keep giving her the run around, tons of excuses. She’s on her 2nd loaner car from them. They told her yesterday they would finally be getting the part from Ft Worth today and she could finally pick up her car today. Well, they never called her today to come get it! It is absolutely infuriating to see her be so excited for a new car, just to have it crushed by these sleezeballs at this car lot! As someone who has years experience in customer service, the disregard and lack of communication this place has for their customers is flabbergasting and a down right shame! This place puts the stereotype car salesman front and center! I hope you guys make this situation right by my sister, or I can let my 6K followers in a popular Facebook group I run continue these reviews for me, K? MAKE IT RIGHT! In fact, go ahead and offer her a new car option. 😡😡😡😤🤬 More

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Auto Web Expo is wonderful to work with. They are courteous, respectful and very helpful. I had questions about how to do something on my car and was in the area so stoped by and Ali came ri They are courteous, respectful and very helpful. I had questions about how to do something on my car and was in the area so stoped by and Ali came right out and showed me how to do it. I would highly recommend them. More

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Please stay away from this place! !! I trusted them with my business and they failed me. I was referred to them by many people close to me. They all have had good experiences but unfor !! I trusted them with my business and they failed me. I was referred to them by many people close to me. They all have had good experiences but unfortunately I did not. On 9/16/2022 I purchased a 2020 Mitsubishi outlander. I signed paperwork being assured that I was making the best purchase for myself. My goal was to be completely covered with warranty. The vehicle had manufactured warranty and I also bought the extended warranty from the dealership. As soon as I left the lot I realized there was no function to screen inside the vehicle. I immediately turned around and brought the vehicle back and was told that the manufacturer would fix it since it’s under manufacture warranty. I waited to reach out a few weeks later for an update on October 7th I was informed the part was on back order. During this time I was given a loner so I Decided to give them some more time to get the part since the Salesman made it seem like there was a plan in place. I reached out on October 17th and found out that my car never left to go to Mitsubishi which means my car was never touched since drop off. Meanwhile the salesman is texting me as if it’s really at Mitsubishi and we are just waiting on them. Now I’m being told that there is no warranty on the screen so now auto web expo is having to come out of pocket for the screen. The manager told me she could get one in a week. I left things alone and reached out a few weeks later because of course no one reaches out to me during this whole process. It is now November 14th and I still can’t get ahold of the manager that I talked with and I just get turned around to leave messages for her. I was able to talk with the owner before my first car note was due and he paid half of my first car note since he knew of such inconvenience this was for me. He told me he would be keeping track of this issue. As of November 14th I still have yet to get ahold of the manager and the owner finally returned my call and has stated that they have yet to receive a screen and I still don’t have the vehicle in my possession. I am demanding info on their buy back policy even though the manager already denied me for it. This has been the worst customer service. Please stay away!!! I am open to all questions regarding my review and experience with auto web expo. More

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Marwan was amazing. He drove 3 hours from the dealership with another rep from the company to buy both our cars ! And delivered our e class to us! What a awesome person He drove 3 hours from the dealership with another rep from the company to buy both our cars ! And delivered our e class to us! What a awesome person . Will be coming back for #2 More

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Submitted my inquiry on the Mercedes a220. Marwan called within five minutes and scheduled us for the appt same night! He stayed till 9 for us and got us an excellent thank you and we will be Marwan called within five minutes and scheduled us for the appt same night! He stayed till 9 for us and got us an excellent thank you and we will be back for our other kids! More

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They are the best dealership I ever been to I really like how they do business there I will recommend my family and friends to this place how they do business there I will recommend my family and friends to this place More

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