Aimee McDermott

I had an excellent experience with my service advisor at Findlay Toyota Aimee McDermott. She was extremely professional, understood exactly what I needed, and took care of everything promptly and with great Findlay Toyota Aimee McDermott. She was extremely professional, understood exactly what I needed, and took care of everything promptly and with great attention to detail. It’s rare to find someone who makes the entire process smooth and stress-free, but she truly went above and beyond. Highly recommend her. More

by COVINGTON.FAMILY Verified Customer Verified Customer

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I was so busy on my phone that I didn't notice the message they sent me. I expect that they will approach me to notify me that my car service has been completed. I only noticed the second message they message they sent me. I expect that they will approach me to notify me that my car service has been completed. I only noticed the second message they texted me, stating that my car service was done. After signing the documents, I didn't know that my car was already parked in front, and I'm still waiting for it to arrive. I waited for another 30 minutes. I was waiting inside coz it's cold outside and didn't know that it was already parked up front. So I decided to wait outside and sit on a bench. But when I'm about to sit, I saw my car was parked in front. I gave 5 stars because maybe it's just a miscommunication and misunderstanding, and I blame myself for not asking where my car is. Please approach your customer even though you already texted them. What if I fell asleep and also didn't notice my phone message because it was on silent? I worked 16 hours and was so sleepy and tired but didn't choose to sleep. More

by NTRAINA Verified Customer Verified Customer

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Aimee made the experience so easy! Dropped off at 7 and picked up at lunchtime. Perfect! Thank you! Dropped off at 7 and picked up at lunchtime. Perfect! Thank you! More

by NICOLE75 Verified Customer Verified Customer

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Aimee was super friendly and gave me a details on my service when I dropped off my vehicle. Car was done in the time I was told service when I dropped off my vehicle. Car was done in the time I was told More

by CMPAIA Verified Customer Verified Customer

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Aimee was very attentive to my needs and service requirements. She listened carefully and spent the time to explain the various recommended services. requirements. She listened carefully and spent the time to explain the various recommended services. More

by Bosco702 Verified Customer Verified Customer

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They determined the issue with my TACOMA was the starter and said they replaced it. This is umkown, but the Emergency break feature was dismantled presenting a safety issue. I live an hour and a half from t and said they replaced it. This is umkown, but the Emergency break feature was dismantled presenting a safety issue. I live an hour and a half from the dealer and they have no loaner vehicles for me to drop this back off. Also if they hook it back up, I am afraid you have a factory recall coming in the starter and the auto break not working together, causing the vehicle to not start with the button, thus why they disengaged this feature all together. I am very disappointed with this fix and is was not the complete issue and I have already had 3 loaner cars from whom I did not buy the vehicle from and one $300 rental car in trying to get this issue resolved. I feel that Centennial need to look at thier customer service from a different stand point when it comes to people like myself who do not live right in town. More

by MIKE.PERGOLA Verified Customer Verified Customer

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The dealership is very clean and worth waiting to complete the maintenance because there are entertainment aside of having coffee/tea and water available for free. complete the maintenance because there are entertainment aside of having coffee/tea and water available for free. More

by ELVIETSANMIGUEL Verified Customer Verified Customer

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Took about 3 hours to remedy the recall issue. No cost to me and I received a free car wash coupon for the inconvenience. Service person, Aimee was excellent in keeping me updated and scheduling t No cost to me and I received a free car wash coupon for the inconvenience. Service person, Aimee was excellent in keeping me updated and scheduling the service. More

by actortora Verified Customer Verified Customer

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The check-in was easy and our advisor, Aimee, was great! I really appreciate the free uber transportation! I really appreciate the free uber transportation! More

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It would have been nice if computer systems were up to date, this would have saved me an extra trip and time to have the proper service done once. date, this would have saved me an extra trip and time to have the proper service done once. More

by WQ_709 Verified Customer Verified Customer

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