Aimee McDermott

Aimee was outstanding. She was thorough with all of her explanations, and she demonstrated a deep knowledge of cars and specifically what my car needed. Just truly outstand She was thorough with all of her explanations, and she demonstrated a deep knowledge of cars and specifically what my car needed. Just truly outstanding! More

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The dealership has changed over the years I have used them and not all for the best. I don't care for their impersonal service just texting for all their communications. And the fact that they used to gi them and not all for the best. I don't care for their impersonal service just texting for all their communications. And the fact that they used to give a guide of your maintainence needs and breakdown of tire wear, brake quality and wiper quality after each service visit that they elimanated More

by ONELAW Verified Customer Verified Customer

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Excellent service, ontime on giving updates about the car status and needs to be done more. status and needs to be done more. More

by GHIL_NULLAR Verified Customer Verified Customer

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Aimee was very helpful and was good at explaining the difference between things and the importance of the service! difference between things and the importance of the service! More

by HAYLEYKB1 Verified Customer Verified Customer

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I was lucky to come on one of your slower volume days and the appt. when well with Aimee assistance. She didn't just rely on the Auto notification by text. She made the human effort to find me in the lobby a the appt. when well with Aimee assistance. She didn't just rely on the Auto notification by text. She made the human effort to find me in the lobby and get the okay to repair the the problem and expedite the finishing my car in a timely manner. More

by ONELAW Verified Customer Verified Customer

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She was very pleasant but didn't seem familiar with the computer system. Took 10 minutes just to call up my info and she had to ask the guy next to her several times how to do something. I wanted my tran computer system. Took 10 minutes just to call up my info and she had to ask the guy next to her several times how to do something. I wanted my transmission fluid changed - which I thought was a pretty straightforward request. After another 10 minutes, and a call to the technician and another request to the guy next to her how to get to a certain screen she still couldn't tell me which fluid I would need or the cost of the service. I said to not worry about it. I will do it later. More

by BRETMCGOUGH Verified Customer Verified Customer

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As always Phil Crabtree took great care of my 2018 Limited 4 Runner…. It was not driving right. I ended up with new front brakes. Drives like when I first got it. Thank you Very much Phil and Mec Limited 4 Runner…. It was not driving right. I ended up with new front brakes. Drives like when I first got it. Thank you Very much Phil and Mechanics Knowledge and care for my beloved 4 runner. More

by Hendertucky 1520 Verified Customer Verified Customer

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I feel confident when I leave there my car is at its best. I always feel like I am fake cared of whenever I come for services there. Especially with my service manager Aimee best. I always feel like I am fake cared of whenever I come for services there. Especially with my service manager Aimee More

by JORNELLAS808 Verified Customer Verified Customer

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You lost me as a customer. I have been a Findlay customer since 2010, where I have facilitated approximately three different car purchases or leases. I have twin boys turning 1 I have been a Findlay customer since 2010, where I have facilitated approximately three different car purchases or leases. I have twin boys turning 18 this year and will need cars for them as well. During this time I’ve seen your service rates get higher and more ridiculous.. last year I brought the car in to replace some door strip molding and was given some insane number plus 2 hours of labor, to which I just said no thank you and left . This last service was my final straw. My 2008 Toyota scion has been serviced through you since the beginning, but it no longer makes financial sense for me to bring this car to you. I needed reliable yet off market prices which I can get elsewhere and with much less difficulty. I had to unsafely drive my car (with failed brakes) off of your lot before any real “deal” was offered in service pricing. I was still charged a diagnostic fee and a service fee that I was not fully in compliance with, as I had said, please tell me what is going to be done beforehand. I never received a call and finally I called the following day at 3 PM. We are in a day and age where people have access to pricing and realistic numbers. Done are the days gratuitous labor charges and marked up part pricing. Info is too accessible with AI and customers are tired of feeling screwed. The quote that I was being given was not a deal by any means, even though it was being spun as one. So it should mean something when a customer says this in plain English to the customer service rep…Especially one who has been coming to you for over 16 years. More

by JOSHHUSLIG Verified Customer Verified Customer

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Aimee did the great job. She’s very nice and told me what happened with my car. I am very happy. She’s very nice and told me what happened with my car. I am very happy. More

by HARRIETCHU29 Verified Customer Verified Customer

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