Ajay Puri | Page 3

Great experience at Bell Recently went to Bell inquire about purchasing a Q7. I was pleasantly surprised after the other experiences I had. The salesmen, Ajay, was great. Extr Recently went to Bell inquire about purchasing a Q7. I was pleasantly surprised after the other experiences I had. The salesmen, Ajay, was great. Extremely knowledgeable and courteous. I also had the pleasure of dealing with Nicholas, one of the managers who was phenomenal to work with. He made it very transparent and extremely pleasurable. I will be sure to tell all about my excellent experience at Bell and the staff that went out of their way to make sure I was comfortable. Nicholas and Ajay are an asset to the team at Bell and should be recognized for their great service. More

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Bell Audi in Edison NJ would not honor our deal! I contacted Bell Audi in Edison NJ on Saturday to inquire about a 2015 Audi S5 they had advertised on their website. I was searching for a preowned S5 I contacted Bell Audi in Edison NJ on Saturday to inquire about a 2015 Audi S5 they had advertised on their website. I was searching for a preowned S5 for several months and was prepared to make a cash purchase. I spoke to Ajay Puri the used car sales rep. who provided me with a copy of the original window sticker and Carfax report so I could confirm the cars options list and vehicle history. We negotiated a fair price for the car including my trade which was approved and accepted by his management. He told me he would call me back in one hour once he had an opportunity to draft the bill of sale and calculate all of the costs including, tax, tags and administrative fees. I told him I was prepared to place a $500.00 deposit on my AMEX to hold the car and I would present him a certified check for the balance when we picked up the car on Monday. When he called me back however he told me that there was a miscommunication and he could no longer honor the negotiated price. What part of, "we have a deal" did he miscommunicate? He proceeded to inform me that the price of the S5 was increased by $3,000.00 and the value of my trade decreased by $1,000.00 which translates to a net increase of $4,000.00. I am simply amazed how this dealership finds it acceptable to waste my time negotiating a fair deal only to rescind it prior to issuing a deposit. If a dealership is unwilling to honor their commitments during the presale how can you possibly trust they will honor their commitments after the sale. I can assure you that I will never do business with Bell Audi and I will certainly discourage my friends, family and colleagues from doing business with them as well. Buyer beware especially at Bell Audi in Edison NJ. More

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