Al Cecchini | Page 2

I have not been a fan of the corporate approach that Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealers Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealership that Win Kelly represented. It's just not the same shop I used to deal with. The only constant is Al C in service. He's very helpful and friendly. I cringe when I see the woman in the Koons commercials. More

Print

Service is the best I have experienced. They care about their quality and it shows. Our driver's door could not be opened from the inside or outside. They scheduled an appointment for the n They care about their quality and it shows. Our driver's door could not be opened from the inside or outside. They scheduled an appointment for the next day and fixed it immediately! We are impressed with the staff and service. More

Print

We have always had a great experience at Koons. Al has always been Helpful and answered any and all questions and made suggestions for both of our vehicles. Al has always been Helpful and answered any and all questions and made suggestions for both of our vehicles. More

Print

Good, but I think your check up should include a car wash at least windows and mats at least windows and mats More

Print

Great customer service and the service advisor was great! Got the car back in a timely manner Got the car back in a timely manner More

Print

Clarksville Koon is the only dealership I will allow to maintain and repair my truck. maintain and repair my truck. More

Print

Bought my car here in 2015 and have had it in for all major services to this dealer. The worst customer service every time. This last time they were pushing to make an offer to by my car. I obliged an major services to this dealer. The worst customer service every time. This last time they were pushing to make an offer to by my car. I obliged and it basically put the service on hold for over 24 hours while they screwed around trying to value my trade. Had several conversations with the sales guy who wanted to sell me a new car but no one in 24 hours could spend the time to value my trade. Now the service was delayed. I had to call the dealership several times for status updates of which no one knew what was happening. I couldn't get an answer from the service manager or the sales guy so just showed up to pick up my car. That took an hour. Communication is poor. Service is poor. Won't be buying again from them or servicing my car there. More

Print

Quick service, very knowledgeable, patient and honest. No problems. A great experience, exactly what I wanted. problems. A great experience, exactly what I wanted. More

Print

Service department took me on time and got me out with in 45minutes. Also more importantly was they informed me of my service coverage and the service was Free. Thank you Koons Chevy 😀😀 45minutes. Also more importantly was they informed me of my service coverage and the service was Free. Thank you Koons Chevy 😀😀 More

Print

My experience was good and everything was great they did my service in a timely manner. Setup my appointment was very quick and easy..I will definitely recommend it. my service in a timely manner. Setup my appointment was very quick and easy..I will definitely recommend it. More

Print