Al Cecchini | Page 2

Service is the best I have experienced. They care about their quality and it shows. Our driver's door could not be opened from the inside or outside. They scheduled an appointment for the n They care about their quality and it shows. Our driver's door could not be opened from the inside or outside. They scheduled an appointment for the next day and fixed it immediately! We are impressed with the staff and service. More

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We have always had a great experience at Koons. Al has always been Helpful and answered any and all questions and made suggestions for both of our vehicles. Al has always been Helpful and answered any and all questions and made suggestions for both of our vehicles. More

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Good, but I think your check up should include a car wash at least windows and mats at least windows and mats More

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Great customer service and the service advisor was great! Got the car back in a timely manner Got the car back in a timely manner More

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Clarksville Koon is the only dealership I will allow to maintain and repair my truck. maintain and repair my truck. More

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Bought my car here in 2015 and have had it in for all major services to this dealer. The worst customer service every time. This last time they were pushing to make an offer to by my car. I obliged an major services to this dealer. The worst customer service every time. This last time they were pushing to make an offer to by my car. I obliged and it basically put the service on hold for over 24 hours while they screwed around trying to value my trade. Had several conversations with the sales guy who wanted to sell me a new car but no one in 24 hours could spend the time to value my trade. Now the service was delayed. I had to call the dealership several times for status updates of which no one knew what was happening. I couldn't get an answer from the service manager or the sales guy so just showed up to pick up my car. That took an hour. Communication is poor. Service is poor. Won't be buying again from them or servicing my car there. More

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Quick service, very knowledgeable, patient and honest. No problems. A great experience, exactly what I wanted. problems. A great experience, exactly what I wanted. More

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Service department took me on time and got me out with in 45minutes. Also more importantly was they informed me of my service coverage and the service was Free. Thank you Koons Chevy 😀😀 45minutes. Also more importantly was they informed me of my service coverage and the service was Free. Thank you Koons Chevy 😀😀 More

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My experience was good and everything was great they did my service in a timely manner. Setup my appointment was very quick and easy..I will definitely recommend it. my service in a timely manner. Setup my appointment was very quick and easy..I will definitely recommend it. More

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Awesome, Reliable Service Writers I am EXTREMELY pleased with Al Cecchini, and now also with Kacie Burriss (first time working with Kacie). I know I can count on them to make the appoi I am EXTREMELY pleased with Al Cecchini, and now also with Kacie Burriss (first time working with Kacie). I know I can count on them to make the appointment arrangements and take care of my truck and it's needs. As I travel over 1 hour to deal with this dealership, Al always makes things convenient for me by arranging a loaner car. (not sure if that's a company policy since the vehicle is still under warranty, or if it's just company policy, but I definitely appreciate that service). There was a small glitch in the actual service of the truck this time, which delayed pickup of my truck. BUT, Al AND Kacie were on top of things, making sure that the service was done properly, even if it meant doing it again, which I appreciate. It just meant there was a delay, and multiple trips to the dealership. I do appreciate that this dealership is willing to make sure that the customer is completely satisfied and will make things right if not. Everyone is very pleasant, courteous.... I don't mind coming to this dealership. I just wish they were closer. More

by dmp66 Verified Customer Verified Customer

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