Lyle Etzwiler
Lyle Etzwiler at Koons Clarksville Chevrolet Buick GMC

Lyle Etzwiler

Customer Care Service Director

Koons Clarksville Chevrolet Buick GMC

12421 Auto Drive
Columbia, MD 21029

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17 Reviews
not yet
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17 Reviews

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17 Reviews of Lyle Etzwiler

September 01, 2026

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Employee Rating

Excellent service professionals! Efficient, courteous and timely repairs were made this is my favorite dealer More

by angela.nottingham
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Recommend Dealer
Yes
Sep 05, 2026

Koons Clarksville Chevrolet Buick GMC responded

Thanks for the great rating! We are always happy to help!

May 18, 2026

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Everyone was very excited about the vehicle we chose and financed person was knowledgeable about all the different options More

by richardbrownsr1
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Recommend Dealer
Yes
May 22, 2026

Koons Clarksville Chevrolet Buick GMC responded

Hi, thank you for your review! Happy motoring!

March 11, 2025

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Always very good work is completed on time and I’m always keep in the loop. Very satisfied. More

by thomasvdillon
Service Price Transparency
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Recommend Dealer
Yes
Mar 11, 2025

Koons Clarksville Chevrolet Buick GMC responded

We are so happy that our Koons Clarksville Chevrolet Buick GMC team earned your five stars. Thanks, Thomas!

February 25, 2025

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Koons is absolutely an incredible dealership to work with. The entire staff from the front of the house to the back of the house is amazing. Kacey in the service department is incredible. Her level of e More

by johnlsiv
Service Price Transparency
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Recommend Dealer
Yes
Feb 26, 2025

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the fantastic feedback! We're delighted to hear that Kacey and our team at Koons Clarksville Chevrolet Buick GMC provided such an exceptional experience. We appreciate your support and look forward to serving you again in the future!

February 15, 2023

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I have not been a fan of the corporate approach that Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealers More

by Win Kelly fan
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Recommend Dealer
No
Feb 28, 2023

Koons Clarksville Chevrolet Buick GMC responded

I am disappointed to see we have fallen short of our five-star standards. We take customer feedback seriously, and I would like the opportunity to discuss your concerns and learn how we can improve your experiences moving forward. Please reach out when you have a moment. Thank you, Joe MacCready - Customer Relation Manager - 443-454-6906

October 04, 2021

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Quick service, very knowledgeable, patient and honest. No problems. A great experience, exactly what I wanted. More

by gladys.wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2021

Koons Clarksville Chevrolet Buick GMC responded

We're glad to hear your service visit was a great one, Gladys! Thank you for the wonderful feedback and for being a valued Koons Clarksville Chevrolet Buick GMC client!

December 07, 2018

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Very personal service I have been dealing with win Kelly since 2012. The service department is 2nd to none in personal service and great work, Cassie Kelly is tops, as is More

by DAL2U2
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Lawrence, Cassie Kelly , Peyer

December 01, 2018

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Awesome Cars, Awesome People! At Win Kelly, you dont feel like a potential customer shopping for a means of transportation, they make you feel like family helping you make a life d More

by HOPEMAJOR
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Recommend Dealer
Yes

October 20, 2018

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Service Absolutely the best service in the new car sales and service industry. Kevin and his employees go way beyond normal expectations to assure customer s More

by Dhood@gggco.com
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Cecchini , Kevin Bell, Gail in service

September 09, 2018

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Service As usual, my service was exceptional. Everyone there is always very helpful and professional. Lyle and Kacey are absolutely a pleasure to deal with. More

by Mkeeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kacey Burriss

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