Al Hernandez | Page 5

Excellent experience, as usual, at PE Honda. We have purchased three Honda’s in the past three years from them, 2 CRV’s and an Accord. Always welcoming and inviting. purchased three Honda’s in the past three years from them, 2 CRV’s and an Accord. Always welcoming and inviting. More

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Go to another dealership if you value customer service My husband and I purchased a pre-owned Honda Odyssey from Phillipsburg-Easton Honda on June 6th. Everyone was friendly and courteous while we were th My husband and I purchased a pre-owned Honda Odyssey from Phillipsburg-Easton Honda on June 6th. Everyone was friendly and courteous while we were there (to get a sale of course). But unfortunately the vehicle was missing a few things. They only had 1 key for the vehicle (we were told it was locked in an office for the weekend, since we were there on a Saturday) and they would be able to get it first thing on Monday. The vehicle had no floor mats (we were told those could be ordered no problem). The vehicle was missing the middle seat (we were told that could be ordered no problem and we would have it within 7-10 business days), and they didn't have a permanent plate or registration, so we left with a temporary plate as well. Fast forward almost 2 months later, at least 50 calls, voicemails, texts, and little to no response from ANYONE. They're always "working on it" or "looking into it". We finally got floor mats after a month and half of waiting, still no seat or no key. No one returns our calls, we've spoken to people in service and in sales. Two different sales managers will always "get back to us" and of course days and weeks go by with no contact. As soon as they have a sale they don't care about their customers. This is by far the worse customer service I've ever experienced. The level of neglect and dismissiveness is ridiculous. I would never recommend buying a vehicle here More

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Well this is my second Civic I’ve purchased from here. I couldn’t be happier. The whole process to trade in my car and purchase the new one couldn’t have been easier. They keep their word here. You will not couldn’t be happier. The whole process to trade in my car and purchase the new one couldn’t have been easier. They keep their word here. You will not be disappointed! More

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Great dealership to work with I was very pleased with buying my new 2019 HR-V EX. I am a repeat customer and I would definitely buy from them again. I was very pleased with buying my new 2019 HR-V EX. I am a repeat customer and I would definitely buy from them again. More

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MARK ANTHONY IS THE BEST Mark anthony is amazing went above and beyond to make us happy It was a very quick and fun experience also with a beautiful vehicle and a payment I ca Mark anthony is amazing went above and beyond to make us happy It was a very quick and fun experience also with a beautiful vehicle and a payment I can handle. Highly recommend this dealership and MARK ANTHONY so helpful and kind i’d like to thank him and the entire staff at Phillipsburg Easton Honda Also I would like to thank Sherman ,Andrew, Al and Jose you guys are a great team! More

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Best off the best I can not describe in words the great service,information and nice treatment I got from David Ball, from honda in Phillisburg-Easton. Big..THANKS YOU I can not describe in words the great service,information and nice treatment I got from David Ball, from honda in Phillisburg-Easton. Big..THANKS YOU...uff, Iam so HAPPY! Keep the good work and I will see you again in my next car's purchase! More

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Great Tom and Al were on top of their game. We worked a great deal and they were helpful from the beginning to the end of the process. Tom and Al were on top of their game. We worked a great deal and they were helpful from the beginning to the end of the process. More

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Love my new Civic!!! The dealership was TERRIFIC!! All the sales people were super wonderful and helpful. Everyone was very friendly and didn’t push me at all in purchasin The dealership was TERRIFIC!! All the sales people were super wonderful and helpful. Everyone was very friendly and didn’t push me at all in purchasing my car. I knew exactly what I wanted going in there, and David pulled THE PERFECT CAR off the lot for me to test drive. He explained everything in perfect detail to me and took a lot of his time making sure I was comfortable with the car. He even helped me hook my phone up and went over a bunch of safety features with me before I pulled the car off the lot. Patty, Al, and Tom were also very helpful and wonderful to work with. I will definitely be staying with Phillipsburg/Easton Honda for a long time! More

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