Al Holte | Page 5

Excellent Experience Excellent experience. John was a pleasure to work with. He was patient, friendly and informative. I would highly recommend this dealer and John to fri Excellent experience. John was a pleasure to work with. He was patient, friendly and informative. I would highly recommend this dealer and John to friends and family. Rich and Carrie Hodgson More

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Boris rocks If you are looking for a honest, knowledgable and none pushy sales executive Boris is they guy. We have bought cars from him for 5 years+ and the expe If you are looking for a honest, knowledgable and none pushy sales executive Boris is they guy. We have bought cars from him for 5 years+ and the experience has always been great. We have also send referrals to him as we know that he will take good care of our friends. Could not be happier. More

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Quick in and out service We were in a hurry to get a truck, John made the process so smooth and with our time crunch had our truck ready quickly. Easiest purchase we’ve ever e We were in a hurry to get a truck, John made the process so smooth and with our time crunch had our truck ready quickly. Easiest purchase we’ve ever experienced. It’s our second Mercedes from sears imports. More

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Sears is Amazing!❣️ Thank you Brian. I felt treated very special. Sears, the best customer service in Mn??I had been looking for a certain used model Mercedes for a coupl Thank you Brian. I felt treated very special. Sears, the best customer service in Mn??I had been looking for a certain used model Mercedes for a couple yrs. I was looking at Sears website and was elated when the vehicle popped up. I was contacted immediately by Brian. Within 3 hrs. of going to see the vehicle, I was the proud owner. I had done business with Sears in the 80’s and in the 2000’s. The customer service, from sales, finance, service, parts and office staff, Sears has never wavered. I’ve dealt with many dealers over the past 35 yrs. None compare to Sears. Mr. Sears, you left a legacy of kindness, integrity and honesty. ?? More

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Worst customer service and broken parts never purchase or get work done on your vehicle at Sears Imported Autos they treated me with absolute disrespect the whole month it took them to fix m never purchase or get work done on your vehicle at Sears Imported Autos they treated me with absolute disrespect the whole month it took them to fix my Mercedes. They would argue with me, deny my warranty on my vehicle, and lied about what they were/did about situations. In the end I was stuck with a bill when I had a warranty because they neglected to call it in, they also broke my shifter cover and blew a speaker in my car never even told me about it. But when confronted they told me " oh it's common we can't control that". I proceeded to try to come to some terms and the manager told me that this whole scenario is not his problem and he wants nothing to do with it and hung up on me! The most unprofessional company and group I've ever felt with by far. More

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My experience was amazing I have been a customer of Sears and Soroush for several years and from day one my experience has been outstanding. Soroush is a hard working thoughtf I have been a customer of Sears and Soroush for several years and from day one my experience has been outstanding. Soroush is a hard working thoughtful professional. He has and will always go above and beyond to please his customers. Every aspect of my experience has been great from the finance department to the service department and my last new car delivery was amazing. The attention to detail the presentation of my new car and the explanation of the features were perfect. I can count on Soroush to orchestrate getting my every need meet from the sale through the delivery and any service needs that might arise. Thanks Soroush and the entire Sears Team! More

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Trusted dealer and service center, and the trust is earned! For over 10 years, Sears Imported Autos has provided my family with the best solutions and wonderful service. Endre is a gentleman and an expert at m For over 10 years, Sears Imported Autos has provided my family with the best solutions and wonderful service. Endre is a gentleman and an expert at matching our needs to the right vehicle. Al Holte and Bill Blume are great to work with in the service area, They have told me what needs to be done, and what could be deferred or handled on another manner. More

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A No Planning Purchase This was a ONE stop shop with no long term planning. Met with Sarah Britney and she created a very comfortable atmosphere, and patiently narrow down t This was a ONE stop shop with no long term planning. Met with Sarah Britney and she created a very comfortable atmosphere, and patiently narrow down the option that fitted my lifestyle, and budget, and after about two I bought Benz. No regrets. . More

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Premier Buying Experience Cory Gold was professional, courteous and cheerful throughout the entire buying process. Cory listened to what I was looking for in a Mercedes and dir Cory Gold was professional, courteous and cheerful throughout the entire buying process. Cory listened to what I was looking for in a Mercedes and directed me to the C300 that fit. I was able to finish the buying decision quickly with Cory because of his knowledge about the product. It wouldn't be complete without mentioning Kelly offering additional products and services, Veronica providing an education on Mercedes features and John & Alan with their personal energy in expediting customer service. The entire staff I encountered at Sears Imports were cheerful, courteous, and helpful. My experience at Sears Imports has been extended to family and friends. I look forward to continued business at Sears Imports. Cheers, Robert Dix More

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The place is always spotless. It is the only dealership I have ever been in where I would almost eat off the floors. Everyone is extreamly professional and helpful. Everyone has a smile on their face and I have ever been in where I would almost eat off the floors. Everyone is extreamly professional and helpful. Everyone has a smile on their face and they seem genuinely happy to be working there. This is the second consecutive new Mercedes I have bought from this dealer and one of the reasons I buy my Benz from Sears is the service. More

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