Al Hoverman | Page 42

Great customer service. Great dealership with reasonable prices and good quality of work. I highly recommend this dealership. We have been servicing our trucks for many years prices and good quality of work. I highly recommend this dealership. We have been servicing our trucks for many years More

by Dvalj Verified Customer Verified Customer

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Extremely professional,friendly and honest.treat people as friends not as customer.work was completed on time as told.follow up was as good as a Dr office gives . as friends not as customer.work was completed on time as told.follow up was as good as a Dr office gives . More

by Srroad6062 Verified Customer Verified Customer

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I am very pleased with my service received at Hawthorne Chevrolet. I had the pleasure of of meeting the Service Director and he enlighten me to why the Customer Service there is so amazing. Mr. Decangi is Chevrolet. I had the pleasure of of meeting the Service Director and he enlighten me to why the Customer Service there is so amazing. Mr. Decangi is a great leader so it’s only expected to have a great team of Service Managers. More

by nubian_girl Verified Customer Verified Customer

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Great Customer Service Experience. Al is great. The team was able to fix my issue. Excellent Communication the whole time. It was great working with them to figure out my rear noise. was able to fix my issue. Excellent Communication the whole time. It was great working with them to figure out my rear noise. More

by O.julien Verified Customer Verified Customer

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Dealership was able to get parts quickly and schedule my appointment. Service was performed with no issues and my car was ready for pickup when they said it would be. appointment. Service was performed with no issues and my car was ready for pickup when they said it would be. More

by BrianB Verified Customer Verified Customer

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Great experience .. The Service Dept always keeps me well informed and will offer valuable advice to keep my vehicle reliable Al Hoeverman is a pleasure to deal with informed and will offer valuable advice to keep my vehicle reliable Al Hoeverman is a pleasure to deal with More

by jeff P Verified Customer Verified Customer

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We own four Chevys and we are very satisfied. Service is scheduled within a few days and is always quick and service people are very courteous. scheduled within a few days and is always quick and service people are very courteous. More

by HUBERTCP3.AP Verified Customer Verified Customer

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The dealership was supposed to have our car for a few days but it took over 2 weeks. We own a suburban and have 4 children- we needed a loaner that could accommodate our family which the dealer could not days but it took over 2 weeks. We own a suburban and have 4 children- we needed a loaner that could accommodate our family which the dealer could not provide. Which then forced us to change plans for a ski trip. In fact we had to wait 2 weeks for a loaner and initially told we could not have one because our lease was up- a few weeks earlier. However, the dealership was never able to provide a loaner during service of our 4 year lease. When the car was returns not all of the requested service was performed, although we paid for it. We requested the TVs be repaired, they were not. The first night the car was home it leaked some type of fluid all over our driveway, as they did not properly put the car back together. The sensors beeped the entire time we drove saying they hood was open. We were unable to lock the car without setting off the alarm. We brought the car back to the dealer, under the impression the second set of repairs would take an hour. Hours later they called and said they cannot fix it, as they need the car longer. Again, unable to provide a loaner vehicle. They returned the car back to us disabling all sensors and said in maybe 1-2 weeks we could get a loaner and the proper repairs could be made. More

by MERSULLY12 Verified Customer Verified Customer

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Dropped my car off for a recall, work was done quickly & car was nice and clean when I came to pick it up. Car was brought to me instead of having me have to go get it. car was nice and clean when I came to pick it up. Car was brought to me instead of having me have to go get it. More

by BASKETBLESSED Verified Customer Verified Customer

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Hawthorne Chevrolet-not very good service. I went to the them for a sunroof issue 10 times at is was never fixed correctly the first. I left voice mails with upper management personnel and did not receive a them for a sunroof issue 10 times at is was never fixed correctly the first. I left voice mails with upper management personnel and did not receive a response. When I spoke to the salesperson, he was willing to help, but when I asked for resolution of the sunroof issue I was told that it was another department I had to go to. I was given the run around regarding the problem for about a year. Finally about a month ago, I alone had to call GM and that was what finally prompted the dealership to fix the issue. Thankfully the problem is resolved now but it was an ordeal for about a year. Thank you. More

by luigim89 Verified Customer Verified Customer

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