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Al Hoverman
614 Reviews
614 Reviews of Al Hoverman
March 05, 2020
The only complaint I have is that my car wasn't after it was service everything else was good. When I schedule my appt a car was included but it was never done. was service everything else was good. When I schedule my appt a car was included but it was never done. More
by Venessagoodas
Verified Customer
March 02, 2020
I made an appointment for stabilitrack and park assistance being off. I was told that it would cost $140 just to look at it. Oil change was added which I never requested! Showing up was a waist of assistance being off. I was told that it would cost $140 just to look at it. Oil change was added which I never requested! Showing up was a waist of my time. I’ll make sure to advise my friends and family to save their time and money by not showing up to that place. More
by Adamklapacz@yahoo.com
February 28, 2020
Al helped me yesterday, but I have worked with others too. Great staff. Helpful, great customer service, knowledgeable, and they always provide great service to me. too. Great staff. Helpful, great customer service, knowledgeable, and they always provide great service to me. More
by pekellyramsey
Other Employees Tagged: Joe Decangi, Brooke Geyer, Mike Rivera, Steve Kochan
February 28, 2020
This was my 2nd visit and and pretty much all were Excellent!!!!! Thank you for making me feel part of the family and happy that I bought my Tahoe from Hawthorne. Excellent!!!!! Thank you for making me feel part of the family and happy that I bought my Tahoe from Hawthorne. More
by johnf220
Other Employees Tagged: Joe Decangi, Brooke Geyer, Mike Rivera, Steve Kochan
February 25, 2020
The job is done completely and accurately but The personalization has been gone from their service department awhile now. Don’t feel like they really care as they used to. personalization has been gone from their service department awhile now. Don’t feel like they really care as they used to. More
by twindad2
Other Employees Tagged: Tom Brown, Joe Decangi, Brooke Geyer, Mike Rivera, Steve Kochan , Steve Barna, Joann Nunez, Lois Lynch was always great. You need to hire more like her.
February 21, 2020
Service center perfection. Sales center not so much 5 Service center perfection. Sales center not so much 5 days after buying a used car problems ocured such as. Check engine light on. Speaker membrane Service center perfection. Sales center not so much 5 days after buying a used car problems ocured such as. Check engine light on. Speaker membrane riped. Cooler fan on right side squicking. More
by FATOS_1985
February 19, 2020
Mr. Johnson was my salesman for the 2nd time. I had been to him in 2016 and now in 2020. He handles both sales and leases. Mr. Johnson is a problem solver. He worked w Ms Bickford and Mr Randazzo and to him in 2016 and now in 2020. He handles both sales and leases. Mr. Johnson is a problem solver. He worked w Ms Bickford and Mr Randazzo and came up w solutions regarding my lease's mileage overage and how it could be worked into my new car payment. He assured that my new Chevrolet was equipped with the tow hitch that I requested, too. Alan took care of getting my car ready for lease return. He wrote up the ticket and said he'd call interstate for pre-auth on my claims for a replacement key, a ding on the driver's door, and scratch on the hub caps. The experience was quick and convenient. More
by BERTOLE001
Other Employees Tagged: Dennis Johnson, Carrie Bickford , Mr. Randazzo and Alan at the service Dept.
February 17, 2020
Good dealer but I didn’t like that’s there isn’t a car loaners program. . A third party company is used and you must provide car insurance and license info, not a big fan of a rental car plan for overnig loaners program. . A third party company is used and you must provide car insurance and license info, not a big fan of a rental car plan for overnight usage. The loaner car was free but I felt like getting a loaner was hassle to the dealer. More
by Dan
February 16, 2020
Hawthorne Chevy is the best always sending out specials discount and promotions on vehicles What can you say great leadership Great sales staff and sevice And always big al greeting you at the service discount and promotions on vehicles What can you say great leadership Great sales staff and sevice And always big al greeting you at the service department don’t get better then that More
by CHRIS
Other Employees Tagged: Robert DeSimone, Carrie Bickford, Gary Monnecka, John Riley , Steve Barna, Alicia Hewitt
February 14, 2020
Easy drive in and out. One complaint, I had to leave a voice message to try and make and schedule appointment. Greg called back within hour. voice message to try and make and schedule appointment. Greg called back within hour. More
by Robert.a.menist
Other Employees Tagged: Steve Kochan , Greg
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