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Al Hoverman
614 Reviews
614 Reviews of Al Hoverman
April 14, 2019
Great experience I have always experienced top quality from the service department. I always receive immediate responses by courteous, knowledgeable and respectful sta I have always experienced top quality from the service department. I always receive immediate responses by courteous, knowledgeable and respectful staff. The office staff included! More
by SHAYDEE27
Verified CustomerOther Employees Tagged: Mike Rivera, Steve Kochan
April 08, 2019
Service behavior I dropped my car off on Monday morning to check check engine light they told me your car needs some work on the transmission I left my car and he sai I dropped my car off on Monday morning to check check engine light they told me your car needs some work on the transmission I left my car and he said he can order the parts it will be here tomorrow or after tomorrow and I left that day I called the next day to ask if they receive the part they said would you get some of it not all and then I said how long they said they don’t know and then I said OK can I please have a loaner they said OK let me check with my service manager and I will get back to you he did not I called back the next day I said did you speak with your service manager he said oh yeah we didn’t have any loaners is it OK can I have a loaner please I have some errands that I have to run is it OK today maybe if we get one bag is it OK if you call me I called back the next day can I please have a loaner He said no nothing came back in the day after you get it on her back and said no we didn’t get a loaner back that was the issue till Friday that’s a whole week now More
by Kingsam
April 07, 2019
Oil change Scheduled appointment for oil change. Service was provided in a timely and friendly manner. Appreciated the WiFi access as I could work while I wa Scheduled appointment for oil change. Service was provided in a timely and friendly manner. Appreciated the WiFi access as I could work while I waited for service to be completed. . More
by JPROL
April 06, 2019
Superior service I was greeted with a smile and treated with the best service I could ask for, they checked my truck for other issues. My service manager didn't just a I was greeted with a smile and treated with the best service I could ask for, they checked my truck for other issues. My service manager didn't just advise me of needed service but he showed me. More
by nubian_girl
Other Employees Tagged: Brooke Geyer, Mike Rivera, Steve Kochan
March 24, 2019
Great service center ! Had an emergency repair that needed to get done while here from out of state . They fit me in and saved my day ! I’m very thankful ! Had an emergency repair that needed to get done while here from out of state . They fit me in and saved my day ! I’m very thankful ! More
by Terrsin55
March 07, 2019
Amazing people. Friendly helpful professional I just began going to this dealership and I've had quite a few problems with my car and every single time they take me in the same day. They get the p I just began going to this dealership and I've had quite a few problems with my car and every single time they take me in the same day. They get the problem straightened out quickly completely professionally and it's such a wonderful experience that I would recommend then to everyone More
by Paisley
March 02, 2019
Noise problem Dashboard noise was not fixed but manager and service tech Mike went out of way to detect Mike even took truck to try ito heat in morning in cold. Bac Dashboard noise was not fixed but manager and service tech Mike went out of way to detect Mike even took truck to try ito heat in morning in cold. Back end noise fixed. Manager was on top of bulletin very glad since we had a prior problem where bulletin was missed More
by ray.pesanello
Other Employees Tagged: Mike Rivera
March 02, 2019
Great service! Hawthorne Chevy provides great service to my vehicles at a good value. All appointments have been on time. Everyone there is friendly and provides a w Hawthorne Chevy provides great service to my vehicles at a good value. All appointments have been on time. Everyone there is friendly and provides a wonderful customer experience. More
by mirothe1
February 25, 2019
Maintenance service First the customer agent that took my appointment was great and informative. When I arrived to service my car the agent was hospitalble and accurate First the customer agent that took my appointment was great and informative. When I arrived to service my car the agent was hospitalble and accurate with the leg today time of service.my experience was a WOW factor More
by nany72
Other Employees Tagged: Joe Decangi, Brooke Geyer, Mike Rivera, Steve Kochan
February 24, 2019
Oil change & tire rotation- in & out in 45 minutes. Lease customer since 1993. Prices are fair and lease process is stress-free. Early-out program on leases is appreciated. Entire family - self, wife, Lease customer since 1993. Prices are fair and lease process is stress-free. Early-out program on leases is appreciated. Entire family - self, wife, son - have active leases here. More
by DEVRIESJ
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