Alan Berkowitz | Page 15

From beginning to drive out, the experience was fabulous. It could not have gone more smoothly. Our sales person, Alan Berkowitz, spent a huge amount of time explain and demonstrating all the car fabulous. It could not have gone more smoothly. Our sales person, Alan Berkowitz, spent a huge amount of time explain and demonstrating all the cars features. He was friendly and very patient. More

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Fantastic and very helpful! The entire team was very friendly and accommodating to work with! friendly and accommodating to work with! More

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Always great to work with. This is my 4th Cadillac from this dealer. Very easy this dealer. Very easy More

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Wonderful person to work with. It was a very smooth process and love the people there, very friendly. process and love the people there, very friendly. More

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Alan Berkowitz was absolutely amazing and kind during the entire process. He is truly the best! entire process. He is truly the best! More

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Great service! That’s why I purchased again here at Ed Morse Cadillac! Smooth transition and great knowledge of the brand! I returned to purchase for the second time thanks to the service I received from Morse Cadillac! Smooth transition and great knowledge of the brand! I returned to purchase for the second time thanks to the service I received from Casey Salman! Also Alan and Samantha are great! More

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I always feel well taken care of when I’m at Ed Morse. Great service, quick attention and plenty of smiles. 😁 Great service, quick attention and plenty of smiles. 😁 More

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Clean dealership very courteous staff, Salesman , that helped very well informed It was a very positive experience. The finance manager was very professional will return for service helped very well informed It was a very positive experience. The finance manager was very professional will return for service More

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Very customer oriented and dedicated to their job, also faster than other previous purchases. We went to other dealerships and all we heard is theres no inventory or it seems like they wanted to leave, Not faster than other previous purchases. We went to other dealerships and all we heard is theres no inventory or it seems like they wanted to leave, Not here, they even stayed after closing to make the deal happen. More

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This is a review of the service department at Ed Morse Cadillac Delray. I purchased an XT4 2020 in Jan/Feb 20, sales department was great! Complimentary oil change fine, that was the end of good service. Cadillac Delray. I purchased an XT4 2020 in Jan/Feb 20, sales department was great! Complimentary oil change fine, that was the end of good service. My brakes started to squeak and due to Covid and business closures, I was not able to bring in to be checked until about one /two months after the cars 1 year anniversary. I scheduled an appointment, took the car there and was informed that because it was a month out of the one year warranty I would need to be charged to have it checked out beyond the service tech listening (which at first he tried to deny hearing) until basically all heads were turning listening to the squeaking. So obviously I continue to drive my "luxury" vehicle sounding horrible I am sure this will make bystanders run to buy an xt4. Now here is where I give them a second chance to do better, I was due for an oil change and was contacted to set up appointment, the representative on the phone informs me that there is a bogo on oil changes, I make the appointment and look for the special on line. I call the dealership and speak to Veronica and she informs me that there is a coupon however the sales manager will honor the bogo without the coupon and it will be noted in my record. Day of appointment, Mr Ortiz states this is not in record, calls manager and long and short of this story is this was confirmed by manager however I was called a liar because manager stated he told me that I needed to purchase this from the outside vendor. This never occurred. I left without car being serviced and will not be using them again. Poor customer service! More

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