Alan Berkowitz | Page 16

I always feel well taken care of when I’m at Ed Morse. Great service, quick attention and plenty of smiles. 😁 Great service, quick attention and plenty of smiles. 😁 More

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Clean dealership very courteous staff, Salesman , that helped very well informed It was a very positive experience. The finance manager was very professional will return for service helped very well informed It was a very positive experience. The finance manager was very professional will return for service More

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Very customer oriented and dedicated to their job, also faster than other previous purchases. We went to other dealerships and all we heard is theres no inventory or it seems like they wanted to leave, Not faster than other previous purchases. We went to other dealerships and all we heard is theres no inventory or it seems like they wanted to leave, Not here, they even stayed after closing to make the deal happen. More

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This is a review of the service department at Ed Morse Cadillac Delray. I purchased an XT4 2020 in Jan/Feb 20, sales department was great! Complimentary oil change fine, that was the end of good service. Cadillac Delray. I purchased an XT4 2020 in Jan/Feb 20, sales department was great! Complimentary oil change fine, that was the end of good service. My brakes started to squeak and due to Covid and business closures, I was not able to bring in to be checked until about one /two months after the cars 1 year anniversary. I scheduled an appointment, took the car there and was informed that because it was a month out of the one year warranty I would need to be charged to have it checked out beyond the service tech listening (which at first he tried to deny hearing) until basically all heads were turning listening to the squeaking. So obviously I continue to drive my "luxury" vehicle sounding horrible I am sure this will make bystanders run to buy an xt4. Now here is where I give them a second chance to do better, I was due for an oil change and was contacted to set up appointment, the representative on the phone informs me that there is a bogo on oil changes, I make the appointment and look for the special on line. I call the dealership and speak to Veronica and she informs me that there is a coupon however the sales manager will honor the bogo without the coupon and it will be noted in my record. Day of appointment, Mr Ortiz states this is not in record, calls manager and long and short of this story is this was confirmed by manager however I was called a liar because manager stated he told me that I needed to purchase this from the outside vendor. This never occurred. I left without car being serviced and will not be using them again. Poor customer service! More

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Mr. Allen and Jorge are the best sale persons to help you if you need a car. They have been very helpful from the beginning to the end. if you need a car. They have been very helpful from the beginning to the end. More

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Working with this dealership was the best experience, I have ever had of any dealership. This transaction was so easy and quick. Also, my salesman Alan Berkowitz took care of everything for me. He was grea have ever had of any dealership. This transaction was so easy and quick. Also, my salesman Alan Berkowitz took care of everything for me. He was great. I highly recommend buying your next vehicle from them. I look forward to buying my next one from them. More

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The most wonderful car buying experience I’ve ever had. Thanks you so much Alan Berkowitz For making me feel comfortable and making sure my car purchase was an easy and stress free experience. Also Thank y Thanks you so much Alan Berkowitz For making me feel comfortable and making sure my car purchase was an easy and stress free experience. Also Thank you so much to all staff at Ed Morse Cadillac Delray! You guys rock! Definitely looking forward to continue doing business with you. More

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The staff helped me get a vehicle that fits all of my needs that works well with both work and pleasure,as well as getting me a monthly payment that was reasonable. needs that works well with both work and pleasure,as well as getting me a monthly payment that was reasonable. More

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Love this place. Third vehicle from them so far. Alan Berkowitz was extremely knowledgeable, super friendly and made the transaction very easy. I highly recommended them Berkowitz was extremely knowledgeable, super friendly and made the transaction very easy. I highly recommended them More

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Very friendly and helpful, extremely efficient and easy to work with highly recommended. This is a only time going to a dealership that I feel I did not get shafted at the end. to work with highly recommended. This is a only time going to a dealership that I feel I did not get shafted at the end. More

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