Alan "Big Al" Caruthers II

I didn't have a problem with Service at all. They did a wonderful job on my car. My problem was with Sales. 2-3 days prior to my appointment, I received a call from their dept trying to get me i They did a wonderful job on my car. My problem was with Sales. 2-3 days prior to my appointment, I received a call from their dept trying to get me in to trade in my truck. I specifically stated that I wasn't trying to get another Jeep due to certain reasons and the rep on the phone said it wouldn't be a problem because they had 3 locations that could possibly accommodate me. This was not the case when I arrived because when Adam attempted to sale me a car, he first started off with my note would have to go up $200 more, which is not a great selling point to begin with, then when I explained to him that I wasn't trying to get a Jeep, he blew me off by saying, "Well, that's what I sell...you want a Durango?" Shook my hand and walked off. Totally unprofessional. If I was in the market for another vehicle, I DEFINITELY won't be coming back to see him. AT ALL. More

by Adrienne Verified Customer Verified Customer

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I love the video that explains what the mechanic saw on my truck. It gives me peace of mind. Bettenhausen mechanics are thorough, and I won’t take my truck anywhere else! my truck. It gives me peace of mind. Bettenhausen mechanics are thorough, and I won’t take my truck anywhere else! More

by eenglert147 Verified Customer Verified Customer

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Dealership has a nice waiting area with snacks and drinks available. Mechanical performed a thorough check on other systems. Great experience. available. Mechanical performed a thorough check on other systems. Great experience. More

by victor.ruikis Verified Customer Verified Customer

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Service department excellent. Kyle the Service writer is the reason to come there. Mechanics do a great job. The porter kids are polite. Kyle the Service writer is the reason to come there. Mechanics do a great job. The porter kids are polite. More

by toddcom Verified Customer Verified Customer

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This dealership is very helpful and gives us all the right information and treats us well. right information and treats us well. More

by Tyler Verified Customer Verified Customer

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I recently purchased a Jeep from Bettenhausen in Lockport, and I couldn't be happier with the experience! From the moment I walked in, the staff was friendly and helpful. A special shout-out to Jami Lockport, and I couldn't be happier with the experience! From the moment I walked in, the staff was friendly and helpful. A special shout-out to Jamie, my sales rep, who went above and beyond to help me find the perfect vehicle. Jamie was knowledgeable, patient, and made the whole process smooth and stress-free. I highly recommend Bettenhausen Jeep, and definitely ask for Jamie – you won't be disappointed!" More

by JULIRIOS0112 Verified Customer Verified Customer

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Very professional jamie is the best I will buy a car from her again Very caring and a great personality Best car purchasing experince i ever had from her again Very caring and a great personality Best car purchasing experince i ever had More

by his_bubbaness Verified Customer Verified Customer

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Excellent customer service! All questions answered.Spotless showroom. Internet was user friendly.Auto was clean and spotless. All questions answered.Spotless showroom. Internet was user friendly.Auto was clean and spotless. More

by rjhudec Verified Customer Verified Customer

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excellent service dept. manny franco was very helpful getting things taken care of and texting me and helping with follow up that i needed, before i even came in. repair tec manny franco was very helpful getting things taken care of and texting me and helping with follow up that i needed, before i even came in. repair tech did a great job diagnosing leak issue, difficult to find i think. russ shuttle driver was great. that shuttle service really helps bring a car in for service when you don't have someone available to pick you back up. josh in sales really was knowledgeable answering all my new vehicle mystery questions. and i wish the new electric wagoneer sport had a regular gas hurricane engine available now. thanks jeepers. More

by blacksheep24 Verified Customer Verified Customer

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Worst customer service ever and can’t believe how badly disappointed and will not be returning disappointed and will not be returning More

by mark101051 Verified Customer Verified Customer

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