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Alan Kinnaird

Overview Reviews (62) Inventory (176)

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Alan Kinnaird

Alan Kinnaird | Page 2

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9

62 Reviews

Overview Reviews (62) Inventory (176)

Industry Experience

28 yrs

4.9

62 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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62 Reviews of Alan Kinnaird

August 04, 2026

Dealership Rating

Employee Rating

It was an effortless experience. I will certainly be back. The service rep was friendly and helpful. I will certainly be back. The service rep was friendly and helpful. More

by jerilyn811

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Aug 04, 2026 -

Ken Ganley Ford Norton responded

Knowing the service visit on your Explorer felt effortless means a lot to our team. We look forward to welcoming you back, and we’re glad our service representative was both friendly and helpful.

August 02, 2026

Dealership Rating

Employee Rating

The only item regarding the software update that would have been helpful would have been informed the updated software could revert to factory settings. Then I would have not been concerned when the cab l have been helpful would have been informed the updated software could revert to factory settings. Then I would have not been concerned when the cab light and other lights would not go out and the security went off 3 times when I was opening passenger door to get something out of backseat along with a few other items after I arrived home. More

by juersivichj

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Aug 04, 2026 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton! We will share your comments with the team and sincerely value your business and look forward to your next visit.

August 01, 2026

Dealership Rating

Employee Rating

Everything was great. Short wait time, courtesy, professionalism. I would definately refer others to you. Short wait time, courtesy, professionalism. I would definately refer others to you. More

by mikeym2955c

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Ashley Neely, Brianna Worthington, Mike Robinson

Aug 01, 2026 -

Ken Ganley Ford Norton responded

It’s great to hear the quick turnaround, courteous staff, and professional service on your Ford made a positive impression. We’re honored that you’d recommend us to others. We look forward to welcoming you back.

August 01, 2026

Dealership Rating

Employee Rating

I got fixed what needed done - but - I should been able to return a part that was not needed to return a part that was not needed More

by PHIL95

Verified Customer

Recommend Dealer

Other Employees Tagged: Alan Kinnaird

Aug 02, 2026 -

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 01, 2026

Dealership Rating

Employee Rating

Alan was great to work with. He was in contact with me through the repair process. He made me feel confident I chose the right place to bring my car to for the repair. He was in contact with me through the repair process. He made me feel confident I chose the right place to bring my car to for the repair. More

by tammysteele73

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Aug 02, 2026 -

Ken Ganley Ford Norton responded

Hello, thank you for choosing us for your car repair needs! We are thrilled to hear that Alan provided exceptional service and kept you informed throughout the process. Your confidence in us means the world and we look forward to serving you again in the future. Safe travels!

July 31, 2026

Dealership Rating

Employee Rating

I get the best service from Allen and Rob the mobile tech. Ken Ganley ford takes excellent care of my vehicles. tech. Ken Ganley ford takes excellent care of my vehicles. More

by hartleymike1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Jul 31, 2026 -

Ken Ganley Ford Norton responded

It’s great to hear Alan and our mobile tech provided exceptional care for your Ford Explorer. Thank you for trusting us with your vehicles. We look forward to serving you again.

July 31, 2026

Dealership Rating

Employee Rating

This service department is the best anytime I need service they get me right in an take care of it service they get me right in an take care of it More

by hartleymike1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Jul 31, 2026 -

Ken Ganley Ford Norton responded

Hello, it’s wonderful to hear our service department got your Ford F-150 in quickly and handled everything for you. We’re glad you feel well taken care of each time. Please reach out whenever you need service again.

July 31, 2026

Dealership Rating

Employee Rating

I get the best service from Allen and Rob the mobile tech. Ken Ganley ford takes excellent care of my vehicles. tech. Ken Ganley ford takes excellent care of my vehicles. More

by hartleymike1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Jul 31, 2026 -

Ken Ganley Ford Norton responded

We appreciate the five-star rating. Alan and our mobile technician were happy to ensure your Ford received great service. Please let us know how we can help with your next visit.

July 28, 2026

Dealership Rating

Employee Rating

Aligned front and rear. Said in specification now. True test will be if ties wear. Said in specification now. True test will be if ties wear. More

by David.Benedejcic

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 29, 2026 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us, David. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 25, 2026

Dealership Rating

Employee Rating

Al was very professional and knowledgeable. He helped me save money to the Goodwill Ford program and I am very very appreciative for Al taking care of that. I love my Ford truck and it could’ve He helped me save money to the Goodwill Ford program and I am very very appreciative for Al taking care of that. I love my Ford truck and it could’ve been a bad experience with how much it was going to cost to repair, but he did a great job in assisting me and his technicians repaired it in a very reasonable time frame , plus i was given a fantastic loaner truck More

by SCBITECOFER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 25, 2026 -

Ken Ganley Ford Norton responded

Thank you for sharing your experience with Alan and our service team. We’re glad he helped navigate the Goodwill Ford program and that our technicians completed the repair promptly. Enjoy your Ford and safe travels with the loaner we provided.

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