Alan Kinnaird
Alan Kinnaird at Ken Ganley Ford Norton

Alan Kinnaird | Page 2

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
57 Reviews

Industry Experience

27 yrs, 11 mos

4.9

57 Reviews

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57 Reviews of Alan Kinnaird

July 31, 2026

Dealership Rating
Employee Rating

I get the best service from Allen and Rob the mobile tech. Ken Ganley ford takes excellent care of my vehicles. More

by hartleymike1
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 31, 2026

Ken Ganley Ford Norton responded

It’s great to hear Alan and our mobile tech provided exceptional care for your Ford Explorer. Thank you for trusting us with your vehicles. We look forward to serving you again.

July 31, 2026

Dealership Rating
Employee Rating

This service department is the best anytime I need service they get me right in an take care of it More

by hartleymike1
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 31, 2026

Ken Ganley Ford Norton responded

Hello, it’s wonderful to hear our service department got your Ford F-150 in quickly and handled everything for you. We’re glad you feel well taken care of each time. Please reach out whenever you need service again.

July 31, 2026

Dealership Rating
Employee Rating

I get the best service from Allen and Rob the mobile tech. Ken Ganley ford takes excellent care of my vehicles. More

by hartleymike1
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 31, 2026

Ken Ganley Ford Norton responded

We appreciate the five-star rating. Alan and our mobile technician were happy to ensure your Ford received great service. Please let us know how we can help with your next visit.

July 28, 2026

Dealership Rating
Employee Rating

Aligned front and rear. Said in specification now. True test will be if ties wear. More

by David.Benedejcic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2026

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us, David. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 25, 2026

Dealership Rating
Employee Rating

Al was very professional and knowledgeable. He helped me save money to the Goodwill Ford program and I am very very appreciative for Al taking care of that. I love my Ford truck and it could’ve More

by SCBITECOFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your experience with Alan and our service team. We’re glad he helped navigate the Goodwill Ford program and that our technicians completed the repair promptly. Enjoy your Ford and safe travels with the loaner we provided.

July 25, 2026

Dealership Rating
Employee Rating

They're honest, friendly and very knowledgeable with all aspects of the dealership. I've been going there for years and will continue to do so More

by SMOTIL
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 25, 2026

Ken Ganley Ford Norton responded

Thank you for your continued trust in our team. We’re glad Alan and everyone here could provide honest, friendly, and knowledgeable service on your Ford Bronco. We look forward to serving you for years to come.

July 21, 2026

Dealership Rating
Employee Rating

Professional, courteous and knowledgeable. Great pricing and customer service. Reliable and friendly, convenient and easy to work with in service and sales. More

by 7176jarhead
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 21, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your experience with sales and service on your Ford F-150. We’re pleased our team was both knowledgeable and welcoming while offering competitive pricing and making everything convenient. We look forward to assisting you again.

July 17, 2026

Dealership Rating
Employee Rating

What I needed done was done. My only complaint is the service record was incomplete. I will ask Monday when I come in with the 3rd car what needs attention on the Ford More

by rwilson0307
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 18, 2026

Ken Ganley Ford Norton responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. If you have any further questions, please give us a call. We're always happy to help!

July 16, 2026

Dealership Rating
Employee Rating

The best! They always listen to my issues and do their best to fix it. Honest and fair More

by J_ECK24
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 16, 2026

Ken Ganley Ford Norton responded

We’re delighted our team could attentively address your Ford F-150 concerns and deliver honest, fair service. Thank you for your kind feedback, and please reach out to Alan for any future needs.

July 13, 2026

Dealership Rating
Employee Rating

I brought my Bronco in for some recals and because Alan was there. I knew him and worked with him before. He did a great job for us so we came here More

by Jcarder70
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 13, 2026

Ken Ganley Ford Norton responded

It’s wonderful to hear that Alan took great care of your Ford Bronco during the recall service. Thank you for trusting us again. We look forward to helping you with any future needs.

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