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Alan Kinnaird
Alan Kinnaird at Ken Ganley Ford Norton

Alan Kinnaird | Page 2

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
37 Reviews

Industry Experience

27 yrs, 10 mos

4.9

37 Reviews

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37 Reviews of Alan Kinnaird

June 01, 2026

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Employee Rating

The Service dept was very considerate and helpful. I had health problems and could not drive the distance to get service. They were able to pick up my car and bring it back. More

by markub5012
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Jun 01, 2026

Ken Ganley Ford Norton responded

We appreciate your kind feedback about our service team. Alan arranged the pickup and return of your Ford EcoSport so you didn’t have to worry about driving. We hope you’re feeling better and enjoying your Ford again.

Jun 03, 2026

Ken Ganley Ford Norton responded

Thank you for your kind words! Our service team is always willing to go the extra mile to accommodate our customers' needs. We are glad we could provide a convenient solution for you during a difficult time. Your satisfaction is always our top priority!

May 29, 2026

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Employee Rating

They took time to listen, and did not dismiss my concerns. They went above and beyond to be certain I had something to dive over the holiday weekend. More

by Jlgr8house
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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May 29, 2026

Ken Ganley Ford Norton responded

Thank you for sharing that Alan and our team took the time to listen and address your concerns. We're happy we could make sure your Ford was ready for the holiday weekend.

May 29, 2026

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Came in for a recall appointment set up by Allstate. Taken care of efficiently in a timely manner More

by defaultuser
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Service Communication
Recommend Dealer
Yes
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May 29, 2026

Ken Ganley Ford Norton responded

Alan and our service team are glad we could complete your Ford Escape recall promptly and efficiently. Thank you for your review.

May 28, 2026

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Employee Rating

Genuinely completely professional from start to finish, and I will continue to bring my Lincoln to this Service Department for all issues in the future. More

by jonz.herb
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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May 28, 2026

Ken Ganley Ford Norton responded

It’s great to hear our service department provided a professional experience from start to finish. We look forward to maintaining your Lincoln in the future. Alan and our team appreciate your trust.

May 26, 2026

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Entire process was easy. Set appointment to drop off the car. Was able to pick it up over my lunch hour. More

by Toby O
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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May 26, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your experience with your Ford Edge service. We’re glad the appointment scheduling was smooth and that you could pick up your vehicle during your lunch break. We appreciate your feedback and look forward to assisting you again.

May 29, 2026

Ken Ganley Ford Norton responded

Hello Toby, thank you for sharing your positive experience! We're so glad it was easy for you to schedule and that our quick service allowed you to get your car back over your lunch hour. We appreciate your business!

May 20, 2026

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They are serious about their job and explain what is going on and what needs to be done. More

by ichbinbiscuit
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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May 20, 2026

Ken Ganley Ford Norton responded

We’re glad Alan and the service team provided clear explanations of your Fusion’s needs. Thanks for the five-star review, and we look forward to assisting you again.

May 12, 2026

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Employee Rating

Alan has helped me a few times, very professional, explains things well, kept me informed, gave me options. More

by mouse271
Service Time
Recommend Dealer
Yes
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May 13, 2026

Ken Ganley Ford Norton responded

We appreciate you sharing your experience with Alan’s professional approach and clear explanations. It’s great to hear he kept you informed and provided helpful options during your visits. We look forward to assisting you and your Ford again.

May 11, 2026

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Employee Rating

Alan is a gem for Ganley and a terrific ambassador from the service dept. Alan gets highest mark.Ganley sales dept gets a 1... More

by trvdealerrater
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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May 13, 2026

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Alan! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 21, 2026

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

May 11, 2026

Dealership Rating
Employee Rating

Amazing place to Service and purchase your vehicle. The Advisors are top notch and treat you like Family. More

by hanjoma1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Ashley Neely, Brianna Worthington, Mike Robinson

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May 11, 2026

Ken Ganley Ford Norton responded

Thank you for choosing us for both service and the purchase of your Ford Fiesta. We’re delighted our team treated you like family throughout your visit. Your five-star rating encourages us, and we look forward to serving you again.

May 09, 2026

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Employee Rating

I had a wonderful experience The service provided to me was fair and what matters most is the trustworthiness More

by christophermgalford77
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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May 09, 2026

Ken Ganley Ford Norton responded

Thank you for your five-star rating and kind feedback. We’re glad the service on your Ford Escape felt fair and trustworthy. We look forward to caring for your Escape again.

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