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Alan Kinnaird

Overview Reviews (81) Inventory (191)

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Alan Kinnaird

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9

81 Reviews

Overview Reviews (81) Inventory (191)

Industry Experience

28 yrs, 1 mo

4.9

81 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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81 Reviews of Alan Kinnaird

October 17, 2026

Dealership Rating

Employee Rating

Quick service. Knowledgeable and courteous technicians! I appreciate Allan taking time to do research on my issue! Knowledgeable and courteous technicians! I appreciate Allan taking time to do research on my issue! More

by MSDLSHROPSHIRE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Oct 17, 2026 -

Ken Ganley Ford Norton responded

We’re glad the service on your Escape was efficient and our technicians made you feel well taken care of. Our team is pleased Alan could take the time to research your issue thoroughly.

October 17, 2026

Dealership Rating

Employee Rating

Everything done timely and kept well informed. ...haven't ever been disappointed Great customer service experience with everyone ...haven't ever been disappointed Great customer service experience with everyone More

by Neptune316316

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Oct 17, 2026 -

Ken Ganley Ford Norton responded

We’re glad the service on your Ford Bronco was prompt and kept you well-informed. Your kind words and five-star rating mean a lot to our service team.

October 15, 2026

Dealership Rating

Employee Rating

I had an intermittent no-start issue that took a while to troubleshoot. But eventually several problems were identified and corrected and car drives great. Very pleased with the updates as things progressed. troubleshoot. But eventually several problems were identified and corrected and car drives great. Very pleased with the updates as things progressed. Would not hesitate to return to Ganley in the future. More

by robbbyr

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Oct 15, 2026 -

Ken Ganley Ford Norton responded

Your appreciation for the regular updates during troubleshooting reflects how our service team values clear communication. Our team is pleased we could identify and correct the intermittent no-start issues on your Ford Edge and get it running smoothly again. Knowing you wouldn’t hesitate to return means a lot to us.

October 13, 2026

Dealership Rating

Employee Rating

Easy to schedule, waited while an oil change was done in a timely matter and I had no issues a timely matter and I had no issues More

by ERIN36

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Oct 13, 2026 -

Ken Ganley Ford Norton responded

Our service department enjoyed making scheduling easy and completing your Ford Maverick’s oil change promptly. Knowing the process went smoothly and you had no issues means a lot to our service team.

October 13, 2026

Dealership Rating

Employee Rating

Easy to schedule, waited while an oil change was done in a timely matter and I had no issues a timely matter and I had no issues More

by ERIN36

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Oct 13, 2026 -

Ken Ganley Ford Norton responded

We’re glad scheduling was easy and that your oil change on your Ford Maverick was done promptly. Hearing you had no issues means a lot to our service team.

October 13, 2026

Dealership Rating

Employee Rating

Easy to schedule, waited while an oil change was done in a timely matter and I had no issues a timely matter and I had no issues More

by ERIN36

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Oct 13, 2026 -

Ken Ganley Ford Norton responded

Knowing that scheduling was simple and your oil change was completed promptly means a lot to our service department. We look forward to keeping your Ford Maverick running smoothly.

October 10, 2026

Dealership Rating

Employee Rating

Alan was knowledgeable about why I was there and explained how long it would take. He was very kind. explained how long it would take. He was very kind. More

by cca4929899

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Oct 11, 2026 -

Ken Ganley Ford Norton responded

Our service team is pleased Alan could explain the timeline for your Explorer’s service with clarity and kindness. Knowing his guidance was helpful means a lot to us.

October 10, 2026

Dealership Rating

Employee Rating

Alan was honest and very polite. He called me with every update. And explained to me what they were doing. He called me with every update. And explained to me what they were doing. More

by Baileysamanthar

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Oct 11, 2026 -

Ken Ganley Ford Norton responded

Our service department appreciated the opportunity to keep you updated and walk you through the service on your Ford Explorer. Hearing that Alan’s honest updates and clear explanations made a difference means a lot to our service team. Thank you for trusting our service department with your vehicle.

October 10, 2026

Dealership Rating

Employee Rating

Got me right in issues at hand was fixed and I was outta there Thanks there Thanks More

by toddbowen1967

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Oct 12, 2026 -

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

Oct 13, 2026 -

Ken Ganley Ford Norton responded

Hello, thank you for your fantastic review! We're thrilled to hear that we were able to address your issues quickly and efficiently. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again!

October 10, 2026

Dealership Rating

Employee Rating

It's always been great. I always look forward to stop in everyone their treats you like family. Thank you for taking care of our needs. I always look forward to stop in everyone their treats you like family. Thank you for taking care of our needs. More

by CWITCH729

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Oct 10, 2026 -

Ken Ganley Ford Norton responded

We’re glad you feel welcome bringing your Ford Escape into our service department. Your kind words mean a great deal to our service team.

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