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Alan Kinnaird
Alan Kinnaird at Ken Ganley Ford Norton

Alan Kinnaird | Page 3

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
44 Reviews

Industry Experience

27 yrs, 10 mos

4.9

44 Reviews

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44 Reviews of Alan Kinnaird

May 28, 2026

Dealership Rating
Employee Rating

Genuinely completely professional from start to finish, and I will continue to bring my Lincoln to this Service Department for all issues in the future. More

by jonz.herb
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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May 28, 2026

Ken Ganley Ford Norton responded

It’s great to hear our service department provided a professional experience from start to finish. We look forward to maintaining your Lincoln in the future. Alan and our team appreciate your trust.

May 26, 2026

Dealership Rating
Employee Rating

Entire process was easy. Set appointment to drop off the car. Was able to pick it up over my lunch hour. More

by Toby O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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May 26, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your experience with your Ford Edge service. We’re glad the appointment scheduling was smooth and that you could pick up your vehicle during your lunch break. We appreciate your feedback and look forward to assisting you again.

May 29, 2026

Ken Ganley Ford Norton responded

Hello Toby, thank you for sharing your positive experience! We're so glad it was easy for you to schedule and that our quick service allowed you to get your car back over your lunch hour. We appreciate your business!

May 20, 2026

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Employee Rating

They are serious about their job and explain what is going on and what needs to be done. More

by ichbinbiscuit
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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May 20, 2026

Ken Ganley Ford Norton responded

We’re glad Alan and the service team provided clear explanations of your Fusion’s needs. Thanks for the five-star review, and we look forward to assisting you again.

May 12, 2026

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Employee Rating

Alan has helped me a few times, very professional, explains things well, kept me informed, gave me options. More

by mouse271
Service Time
Recommend Dealer
Yes
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May 13, 2026

Ken Ganley Ford Norton responded

We appreciate you sharing your experience with Alan’s professional approach and clear explanations. It’s great to hear he kept you informed and provided helpful options during your visits. We look forward to assisting you and your Ford again.

May 11, 2026

Dealership Rating
Employee Rating

Alan is a gem for Ganley and a terrific ambassador from the service dept. Alan gets highest mark.Ganley sales dept gets a 1... More

by trvdealerrater
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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May 13, 2026

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Alan! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 21, 2026

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

May 11, 2026

Dealership Rating
Employee Rating

Amazing place to Service and purchase your vehicle. The Advisors are top notch and treat you like Family. More

by hanjoma1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Ashley Neely, Brianna Worthington, Mike Robinson

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May 11, 2026

Ken Ganley Ford Norton responded

Thank you for choosing us for both service and the purchase of your Ford Fiesta. We’re delighted our team treated you like family throughout your visit. Your five-star rating encourages us, and we look forward to serving you again.

May 09, 2026

Dealership Rating
Employee Rating

I had a wonderful experience The service provided to me was fair and what matters most is the trustworthiness More

by christophermgalford77
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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May 09, 2026

Ken Ganley Ford Norton responded

Thank you for your five-star rating and kind feedback. We’re glad the service on your Ford Escape felt fair and trustworthy. We look forward to caring for your Escape again.

May 04, 2026

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Employee Rating

Very good Courteous, friendly, didn't have any issues and was kept informed Was happy with the service More

by mybatten
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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May 04, 2026

Ken Ganley Ford Norton responded

Thank you for sharing how courteous and informative our team was during the service of your Ford EcoSport. It’s great that everything went smoothly and met your expectations. Alan and our service team appreciate your kind words and look forward to assisting you again.

May 04, 2026

Dealership Rating
Employee Rating

Alan & everyone with whom I spoke with had a professional and welcoming demeanor. My last appointment there was for a factory recall issue and the service was performed well and in precisely the amount of ti More

by LIZMURVINE
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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May 04, 2026

Ken Ganley Ford Norton responded

We’re delighted Alan and the team provided a professional and welcoming experience. Thank you for noting the timely completion of your factory recall service on your Ford Edge and our comfortable waiting area. We look forward to serving you again.

May 03, 2026

Dealership Rating
Employee Rating

Alan and the crew are friendly, efficient, and helpful with any questions I have and always with a great attitude. More

by rob.toth1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington , Shelby

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May 03, 2026

Ken Ganley Ford Norton responded

We appreciate you recognizing Alan and our crew’s friendly and efficient support with your Honda. We’re glad they could answer all your questions with a great attitude. We look forward to assisting you again.

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