Alan Lara

Mercedes Benz of Coral Gables is a very personal and friendly dealership and I feel comfortable with them to serve my vehicle needs. friendly dealership and I feel comfortable with them to serve my vehicle needs. More

by 12byes.liter Verified Customer Verified Customer

Print

I recently purchased a Certified Pre-Owned (CPO) Mercedes-Benz SL 63 from this dealership, and the experience has been unacceptable from delivery to service. When I drove the vehicle off the lot, Mercedes-Benz SL 63 from this dealership, and the experience has been unacceptable from delivery to service. When I drove the vehicle off the lot, the tire pressure warning was already on. My salesman, Shamir, dismissed it and claimed the service department had simply forgotten to put air in the tire. That night, after filling it myself, the tire lost pressure again by morning. When I registered the car on the Mercedes-Benz app, it also showed the starter battery at a critical level. I returned the car to the dealership the next morning. For a vehicle that supposedly passed a rigorous 172-point CPO inspection, the oversight was appalling. It had: A nail in the tire A failing battery that required complete replacement Blown, non-functional speakers A broken passenger seat To make matters worse, communication and transparency were virtually non-existent. Alan, the service manager, insisted the tire held pressure and had no nail. However, another manager, Gabriel, later contradicted him and confirmed the tire had to be replaced due to a nail. The car sat in service for nearly a week with zero updates from either Alan or Shamir. I only received information after calling the General Manager directly to escalate the issue. When the car was finally returned, the repairs were only partially addressed, the vehicle was delivered with a near-empty tank of gas, and there was fresh damage on the rim. This has been an absolute failure of quality control, accountability, and customer care for a flagship vehicle. I will never purchase another car here and strongly urge others to avoid this dealership. More

by aboutros Verified Customer Verified Customer

Print