Shamir "Sam" Ali

Amazing service Shamir it d very professional and very helpful He help me to find the right car helpful He help me to find the right car More

by info@anaidd.com Verified Customer Verified Customer

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I recently purchased a Certified Pre-Owned (CPO) Mercedes-Benz SL 63 from this dealership, and the experience has been unacceptable from delivery to service. When I drove the vehicle off the lot, Mercedes-Benz SL 63 from this dealership, and the experience has been unacceptable from delivery to service. When I drove the vehicle off the lot, the tire pressure warning was already on. My salesman, Shamir, dismissed it and claimed the service department had simply forgotten to put air in the tire. That night, after filling it myself, the tire lost pressure again by morning. When I registered the car on the Mercedes-Benz app, it also showed the starter battery at a critical level. I returned the car to the dealership the next morning. For a vehicle that supposedly passed a rigorous 172-point CPO inspection, the oversight was appalling. It had: A nail in the tire A failing battery that required complete replacement Blown, non-functional speakers A broken passenger seat To make matters worse, communication and transparency were virtually non-existent. Alan, the service manager, insisted the tire held pressure and had no nail. However, another manager, Gabriel, later contradicted him and confirmed the tire had to be replaced due to a nail. The car sat in service for nearly a week with zero updates from either Alan or Shamir. I only received information after calling the General Manager directly to escalate the issue. When the car was finally returned, the repairs were only partially addressed, the vehicle was delivered with a near-empty tank of gas, and there was fresh damage on the rim. This has been an absolute failure of quality control, accountability, and customer care for a flagship vehicle. I will never purchase another car here and strongly urge others to avoid this dealership. More

by aboutros Verified Customer Verified Customer

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Samir was excellent, professional, and an outstanding salesman. I would definitely recommend him to everyone. salesman. I would definitely recommend him to everyone. More

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Very easy and smooth transaction. Quickest deal!! No nonsense called In the morning had the car in the afternoon. Quickest deal!! No nonsense called In the morning had the car in the afternoon. More

by BIZZARRO Verified Customer Verified Customer

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Sam and Alex were wonderful to work with. They were quick to answer all questions, and made the buying process fast and seamless. They were quick to answer all questions, and made the buying process fast and seamless. More

by cmknowles1 Verified Customer Verified Customer

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It was an absolute pleasure purchasing my new Mercedes at this dealer. Everyone I dealt with made me feel so welcome and comfortable throughout the whole process. Every step of the process was straightforwar this dealer. Everyone I dealt with made me feel so welcome and comfortable throughout the whole process. Every step of the process was straightforward and transparent. My salesman Roger, finance manager Carlos & product specialist Esteban made it feel extra special. Very impressed with this dealer! More

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I had a great experience working with Shamir “Sam” Ali on my new Mercedes-Benz. I remembered Sam from his time in the service department, and that positive impression is exactly why I reached out to him when my new Mercedes-Benz. I remembered Sam from his time in the service department, and that positive impression is exactly why I reached out to him when I was ready for a new vehicle. Sam was responsive, attentive, and consistently available throughout the process. Most importantly, he focused on helping me find the right vehicle for my needs rather than simply trying to make a sale. His knowledge, professionalism, and service background made the entire experience smooth and enjoyable. I would highly recommend Sam to anyone looking for a Mercedes-Benz. More

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Shamir and George were excellent. As a first time buyer of a Mercedes, they were great representations of the Mercedes Benz brand! As a first time buyer of a Mercedes, they were great representations of the Mercedes Benz brand! More

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My experience with Shamir "Sam" Ali at Mercedes-Benz of Coral Gables was absolutely exceptional. From start to finish, Sam demonstrated an impressive level of knowledge about the 2026 GLE 63 S and answered Coral Gables was absolutely exceptional. From start to finish, Sam demonstrated an impressive level of knowledge about the 2026 GLE 63 S and answered every question with confidence and clarity. He is a complete gentleman - professional, respectful, and genuinely attentive throughout the entire process. He made the buying experience smooth, stress-free, and actually enjoyable. There was never any pressure, just honest guidance and expertise. Sam went above and beyond to make sure I felt comfortable and informed with my purchase. His professionalism, personality, and dedication truly set him apart. He is an awesome person and a tremendous asset to Mercedes-Benz of Coral Gables. I would highly recommend Sam to anyone looking to purchase a Mercedes-Benz. Five stars all the way! More

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As soon as I arrived at Mercedes-Benz of Coral Gables, I received a true 5-star treatment from their sales associate, Shamir Ali. He is an amazing person very respectful, professional, patient, and extremel received a true 5-star treatment from their sales associate, Shamir Ali. He is an amazing person very respectful, professional, patient, and extremely knowledgeable about the car I was looking for (the G-Wagon). Shamir took the time to show me all the features of the vehicle in great detail and answered all my questions. I had a wonderful car-buying experience at Mercedes-Benz of Coral Gables and couldn’t be happier with my purchase. I highly recommend them and especially Shamir to anyone looking for their next Mercedes! More

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