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Alan Richardson

Overview Reviews (233)

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Alan Richardson

Sr. Sales Professional

Toyota of Cool Springs

1875 W McEwen Dr
Franklin, TN 37067

Hello, My name is Alan (Superman) Richardson. My background includes 20+ years of Executive Management, and Customer Service is my Passion. I have always been successful by living by this one rule “Take care of the customer” I got into the car business in November 2015 and I closed 2016 as one of the top performers here with Toyota of Cool Springs. My goal is to provide you with 100% Customer satisfaction while building a loyal client base for myself. Please reach out to me directly for all your needs, whether it's purchasing a new or used vehicle, trading in your current vehicle, getting an appraisal, vehicle maintenance, vehicle details, rentals and collision work. I don’t just sell cars, I provide a service for my clients. I would love take you on as one of my clients & be your one-stop-shop for all your vehicle needs! My end goal is to be your Superman of the car biz!

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4.9

233 Reviews

Overview Reviews (233)

Dealership Experience

10 yrs, 6 mos

Industry Experience

10 yrs, 7 mos

Specialties & Trainings

Challenge Credit Specialist

Used Vehicle Specialist

Leasing specialist

New Car specialist

Customer Service Specialist

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Employee Video

4.9

233 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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233 Reviews of Alan Richardson

February 07, 2026

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Employee Rating

Service focused. Definitely "superman." No pressure sales approach with a vibrant personality. The experience was great. Definitely "superman." No pressure sales approach with a vibrant personality. The experience was great. More

by Matt B

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Recommend Dealer

Yes

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February 05, 2026

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Alan is as high level as it’s gets! Great experience all the way around! Great experience all the way around! More

by dustintaylorc

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Trade-in Experience

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Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: George Ashmore

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Feb 08, 2026 -

Toyota of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

January 20, 2026

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We purchased our Camry from Alan. He was really helpful and knowledgeable. Both he and Cool Springs Toyota were great to work with. He was really helpful and knowledgeable. Both he and Cool Springs Toyota were great to work with. More

by David.efries

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Trade-in Experience

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Recommend Dealer

Yes

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Jan 22, 2026 -

Toyota of Cool Springs responded

Hi David, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. Until the next time we meet, take care!

January 14, 2026

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We purchased our new 4Runner with Alan! He was wonderful. Friendly, knowledgeable and I highly recommend. He was wonderful. Friendly, knowledgeable and I highly recommend. More

by jessrawlings18

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Trade-in Experience

Purchase Time

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Recommend Dealer

Yes

Other Employees Tagged: Daniel in Finance

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Jan 16, 2026 -

Toyota of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. Please don't hesitate to reach out if there's anything additional we can do for you.

January 14, 2026

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Employee Rating

The dealership experience was great. Alan was very helpful and friendly. Even after purchase they called a few weeks later to check to make sure everything’s good and if I needed anythin Alan was very helpful and friendly. Even after purchase they called a few weeks later to check to make sure everything’s good and if I needed anything. Great service. More

by tonymdo4g

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Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jan 16, 2026 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2025

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Great teamwork. Al is the best!!!!! Service is great also if you have plenty of money for regular maintenance Al is the best!!!!! Service is great also if you have plenty of money for regular maintenance More

by shinemoon

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Trade-in Experience

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Recommend Dealer

Yes

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Dec 19, 2025 -

Toyota of Cool Springs responded

Shinemoon, thank you for your review. Your satisfaction is our top priority and your feedback allows us to make improvements. Please contact us at (615) 656-5240 to share more details about your visit so we can make things right.

December 10, 2025

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Alan took great care of us and we are very appreciative - looking forward to enjoying the new Highlander looking forward to enjoying the new Highlander More

by terryrhowell

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Recommend Dealer

Yes

Other Employees Tagged: Spencer in service dept - he is great!

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November 29, 2025

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I would recommend to my friends and families to purchase Toyota because of good vehicles and the service is excellent. Toyota because of good vehicles and the service is excellent. More

by aaronthanasack

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Recommend Dealer

Yes

Other Employees Tagged: Jason Han

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Dec 01, 2025 -

Toyota of Cool Springs responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

November 22, 2025

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Very friendly modern operation. Just knocked off one star for the hard sale on extended warranty. I’ll Just knocked off one star for the hard sale on extended warranty. I’ll More

by thpatten1

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Recommend Dealer

Yes

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Nov 24, 2025 -

Toyota of Cool Springs responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2025

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Employee Rating

The dealership is clean, spacious, and has a lot of inventory to see. It is in a convenient location of the interstate and the sales representatives are welcoming. inventory to see. It is in a convenient location of the interstate and the sales representatives are welcoming. More

by finafrenzy

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

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Nov 21, 2025 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please don't hesitate to reach out if there's anything additional we can do for you.