"Top Noch Service"
This is our third car we have purchased from VW Crystal Lake/ Anderson Motor Group and as always they go above and beyond! No pressure and straight forward! Work with us to get the best deal for us!
"FANTASTIC Service From Alan Shapiro"
- Douglas R.
It is truly a pleasure to commend Alan on his fantastic customer service. I just bought a certified VW from another dealership out of state and had the most horrible experience imaginable. When I needed to bring the car in to another VW dealership, I of course was concerned that the story would relive itself. My faith in the brand was restored working with Alan! Beyond his professionalism, he honestly cared about my concerns, and even went WELL out of his way to work with VW corporate to get an item covered under warranty that I was told would be impossible. He routinely followed through with updated communication on the status of the service, and was always concerned that every question I had was answered. Alan even went so far as to give me a full service history on my car, something the other dealership didn't come close to do. Doesn't sound like much until I found out that the previous owner had prepaid for 3 years worth of service! WOW! Would have been nice to have been told THAT from the other dealership.
I am at ease in knowing that working with Alan on future service will be honest, detailed, and thorough. In fact every service person I worked with was professional, friendly, and treated me as a quality customer. Thank you VW of Crystal Lake for such great service!
- Terry Hess
Alan Shapiro is an excellent rep for your dealership. Friendly, courteous, and knowledgeable. The recall work on my wife's EOS was done quickly and efficiently. I would definitely recommend your dealership to my friends and famili.
They are friendly and listen to all of your concerns. Lots of experience in the service department. Nice friendly place clean and updated. Highly recommend for service.
"First time service at this dealer "
My first time getting a service done at this dealership and the customer service I received was amazing. Very friendly staff that took care of all my needs and questions.