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Alan Shapiro
Alan Shapiro, Assistant Service Manager, Volkswagen of Crystal Lake
4.8

Alan Shapiro

Assistant Service Manager

Volkswagen of Crystal Lake

5213 Northwest Hwy
Crystal Lake, IL 60014

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Dealership Experience

1 yr, 6 mos

Industry Experience

13 yrs, 1 mo

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5 Reviews of Alan Shapiro

September 01, 2018

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"Top Noch Service"

- MarotzFam2012

This is our third car we have purchased from VW Crystal Lake/ Anderson Motor Group and as always they go above and beyond! No pressure and straight forward! Work with us to get the best deal for us!

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Yes

April 06, 2018

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"FANTASTIC Service From Alan Shapiro"

- Douglas R.

It is truly a pleasure to commend Alan on his fantastic customer service. I just bought a certified VW from another dealership out of state and had the most horrible experience imaginable. When I needed to bring the car in to another VW dealership, I of course was concerned that the story would relive itself. My faith in the brand was restored working with Alan! Beyond his professionalism, he honestly cared about my concerns, and even went WELL out of his way to work with VW corporate to get an item covered under warranty that I was told would be impossible. He routinely followed through with updated communication on the status of the service, and was always concerned that every question I had was answered. Alan even went so far as to give me a full service history on my car, something the other dealership didn't come close to do. Doesn't sound like much until I found out that the previous owner had prepaid for 3 years worth of service! WOW! Would have been nice to have been told THAT from the other dealership. I am at ease in knowing that working with Alan on future service will be honest, detailed, and thorough. In fact every service person I worked with was professional, friendly, and treated me as a quality customer. Thank you VW of Crystal Lake for such great service!

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Yes
Apr 14, 2018

Volkswagen of Crystal Lake responded

Hi Douglas, I just took a moment to review your response regarding your service visit at volkswagen of crystal lake with Alan Shapiro. Very kind of you to write such a positive review and I Appreciate your willingness to work with our service department. If you any further service or have questions about your new Volkswagen, please feel free to stop in or contact me personally. Sincerely, Dan Brzozowski General Manager Volkswagen of Crystal Lake

February 25, 2018

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"Recall fixes"

- Terry Hess

Alan Shapiro is an excellent rep for your dealership. Friendly, courteous, and knowledgeable. The recall work on my wife's EOS was done quickly and efficiently. I would definitely recommend your dealership to my friends and famili.

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Yes

February 25, 2018

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"Quality "

- Mike

They are friendly and listen to all of your concerns. Lots of experience in the service department. Nice friendly place clean and updated. Highly recommend for service.

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Yes

February 17, 2018

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"First time service at this dealer "

- Alex7

My first time getting a service done at this dealership and the customer service I received was amazing. Very friendly staff that took care of all my needs and questions.

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