Check out Albert Risch's reviews on DealerRater

December 05, 2014

Dealership Rating

Colorado Springs Dodge Rocks the Customer Experience! I bought my 2014 Dodge Durango Citadel (Hemi) in November because of the way Chris Manois (my salesperson) and Albert Risch (new car Sales Mgr) treate I bought my 2014 Dodge Durango Citadel (Hemi) in November because of the way Chris Manois (my salesperson) and Albert Risch (new car Sales Mgr) treated me in the sales process. Not only were they respectful, they also showed patience and flexibility in negotiating the price which made my experience well worth it. I had originally intended to purchase another vehicle (not a Dodge), but when that dealership treated me as less than a valued customer, I literally ran out of there and went straight back to Chris to close the deal on my Durango (which is an absolutely awesome car!). I must say even those who I've dealt with at Colorado Springs Dodge after purchasing my car, including Andy, Skip and Ron in the Service Department, are all about making sure customers have an excellent experience. In fact when I had a question about a "loose" rear quarter panel yesterday, Ron spent a little time with me to clarify the issue. Needless to say I would recommend to anyone wanting a new car and being treated well in the process that they should go to Colorado Springs Dodge because they Rock the Customer Experience! More

by Ed P.

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Manaois

Report | Print

October 29, 2014

Dealership Rating

Awesome Experience I just bought a new truck from Colorado Springs Dodge and was extremely pleased with my experience. The employees were very friendly and great to work I just bought a new truck from Colorado Springs Dodge and was extremely pleased with my experience. The employees were very friendly and great to work with and I felt like they truly had my interest in mind. They have a very large inventory with a ton of options to choose from and the pricing is great. I highly recommend this dealer and will go back again. More

by bruceski517

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Joel Garbe , Brian Whitlatch

Report | Print

August 27, 2014

Dealership Rating

How Car Dealerships Should Be! I was so excited the day I ordered my 2014 Dart... then a little more than a month later, life happened. I was not able to follow through with the pur I was so excited the day I ordered my 2014 Dart... then a little more than a month later, life happened. I was not able to follow through with the purchase of that Dart... it broke my heart. Not only was this dealership understanding and sympathetic about my predicament, mind you they have already received the Dart from the manufacture at this point, but they allowed me to back out of the dealer AND RETURNED MY DEPOSIT! Who does that? Colorado Springs Dodge does, that's who! I will praise this dealership to all my friends and family... and when I am able to purchase that dream car of mine, I WILL BE getting it from Colorado Springs Dodge! More

by EggPilot

Customer Service

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Billy Voyles - salesperson

Report | Print

July 28, 2014

Dealership Rating

Great Experience We went to Colorado Springs Dodge to look at new Dodges and ended up buying a Dodge truck. The experience we had with the sales associate Jason Denso We went to Colorado Springs Dodge to look at new Dodges and ended up buying a Dodge truck. The experience we had with the sales associate Jason Denson was great. Jason was very knowledgeable and a great help. More

by ttmfay

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jason Denson

Report | Print

June 28, 2013

Dealership Rating

I just can not imagine a dealership anywhere as dishonest as COLORADO SPRINGS DODGE RIGHT FROM THE SALES CLOSER THROUGH FINANCE TO TO SALES MANAGER ALBERT IT WAS THE WORST EXPERIENCE I HAVE EVER LIVED TO WIT as COLORADO SPRINGS DODGE RIGHT FROM THE SALES CLOSER THROUGH FINANCE TO TO SALES MANAGER ALBERT IT WAS THE WORST EXPERIENCE I HAVE EVER LIVED TO WITNESS. THE BETTER BUSINESS BUREAU RATING SHOWS THAT THE INDIVIDUALS THAT HAVE BEEN BURNED BY THESE CROOKS MUST BE IN THE THOUSANDS. THEIR SALES PRACTICE TECHNIQUES MUST HAVE BEEN TAUGHT BY VULCHERS.........................................................BUYER BEWARE TRULEY APPLIES HERE... More

by racingshoes13

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Report | Print

Jul 12, 2013 -

AutoNation Dodge Ram Colorado Springs responded

Mr. Ming, Thank you for taking the opportunity to express yourself on these independent forums. Expressing your displeasure with our dealership is a right that you should feel free to exercise. We appreciate constructive criticism and constantly review/revise our processes to improve as a business. Specifically, in your transaction with our dealership, you indicated that we were dishonest from “Sales Closer through finance to to [sic] Sales Manager Albert... [caps removed]”. In fact, we put everything that was agreed to in writing. We actually lowered the price from the original agreement. Finally, you approved everything that we came to an agreement on, multiple times. Next you mention our BBR and how “the individuals that have been burned by these crooks must be in the thousands [caps removed]”. While we have had complaints in the last 3 years (31), our volume of business (6000+) in relation to the complaints would indicate that most of our customers are very satisfied. Anyone that expresses dissatisfaction with our dealership is a concern, as customers are our lifeblood. Every concern is addressed and replied to. Many times, we find that concerns shared with us can be very constructive. My feelings are that the personal attack on myself and the dealership was directly motivated by our decision to not capitulate to your ultimatum to “put 20” chrome wheels on my car and I will go quietly, if not I will make you wish you had”. Even after receiving this unreasonable demand (as you bought the car with 18” aluminum wheels on it), I offered to participate in the costs associated with you receiving the wheels that you so emphatically desired. You declined, and here we are. While, we sincerely appreciate doing business with you, we do realize that not all customers will feel complete satisfaction with their purchase. We will continue to strive to communicate clearly with our dis-satisfied customers and address their concerns in a timely fashion. Please feel free to reach me at 719-475-8550 if I may address any of your concerns further. Albert Risch Sales Manager Colorado Springs Dodge

Jun 28, 2013 -

AutoNation Dodge Ram Colorado Springs responded

Mark, this is Joel Garbe, Internet Director at Colorado Springs Dodge. I have received all your dealer rater reviews, as well as the messages you sent Albert on our dealership website. First, of all I would like to express my apologies on behalf of the dealership. I am very sorry to hear your impression of your deal and your experience here. I wish there was something I could do to make you feel better and happier about the whole process. Although, I know you have spoken to Albert in person. I would like to lend myself to hear out your concerns, and I will see if there is anything I can work out for your personally! Thank you for taking the time to correspond with our dealership, and please do not hesitate to contact me! Thanks! Joel Garbe Internet Director Colorado Springs Dodge 719-466-7481 jgarbe4@gmail.com

Jul 12, 2013 -

AutoNation Dodge Ram Colorado Springs responded

Mr. Ming, Thank you for taking the opportunity to express yourself on these independent forums. Expressing your displeasure with our dealership is a right that you should feel free to exercise. We appreciate constructive criticism and constantly review/revise our processes to improve as a business. Specifically, in your transaction with our dealership, you indicated that we were dishonest from “Sales Closer through finance to to [sic] Sales Manager Albert... [caps removed]”. In fact, we put everything that was agreed to in writing. We actually lowered the price from the original agreement. Finally, you approved everything that we came to an agreement on, multiple times. Next you mention our BBR and how “the individuals that have been burned by these crooks must be in the thousands [caps removed]”. While we have had complaints in the last 3 years (31), our volume of business (6000+) in relation to the complaints would indicate that most of our customers are very satisfied. Anyone that expresses dissatisfaction with our dealership is a concern, as customers are our lifeblood. Every concern is addressed and replied to. Many times, we find that concerns shared with us can be very constructive. My feelings are that the personal attack on myself and the dealership was directly motivated by our decision to not capitulate to your ultimatum to “put 20” chrome wheels on my car and I will go quietly, if not I will make you wish you had”. Even after receiving this unreasonable demand (as you bought the car with 18” aluminum wheels on it), I offered to participate in the costs associated with you receiving the wheels that you so emphatically desired. You declined, and here we are. While, we sincerely appreciate doing business with you, we do realize that not all customers will feel complete satisfaction with their purchase. We will continue to strive to communicate clearly with our dis-satisfied customers and address their concerns in a timely fashion. Please feel free to reach me at 719-475-8550 if I may address any of your concerns further. Albert Risch Sales Manager Colorado Springs Dodge

Jun 29, 2013 -

racingshoes13 responded

No worries, I have contacted Chrysler Capitol , I Have surrendered the vehicle for repossession. As I do not intend on making ANY PAYMENTS ON THIS ACCOUNT WHATSOEVER . YOU AND YOUR STAFF WERE ABSOLUTLY NO HELP AT ALL .I REFUSE TO PAY 6 GRAND ABOVE BOOK. PLUS ANOTHER 4 GRAND FOR A WORTHLESS EXTENDED WARRANTY. BUT MOST OF ALL THE EXCESSIVE STRAIGHT UP LIES FROM LUIS ARE COMPLETLY UNPROFESSIONAL AND UNACCEPTABLE . CHRYSLER CAPITOL TOLD ME ONCE THEY REPO THE CAR AND RESELL IT I WILL BE RESPONSIBLE FOR ANY COST RELATED AND THE DIFFERENCE IN THE PAYOFF AND WHAT THEY SELL IT FOR. WHAT A LOAD OF CRAP . I HOPE THE DEALERSHIP IS HAPPY AND PROUD OF THEMSELVE . WHAT A DISHONEST CONSUMER SCAN YA ALL HAVE GOIN ON.

May 23, 2013

Dealership Rating

We have purchased 4 vehicles from this dealership. Our son-in-law has also purchased a vehicle, & our son plans to in the future. The dealership is always very clean & orderly. They work very hard to mak son-in-law has also purchased a vehicle, & our son plans to in the future. The dealership is always very clean & orderly. They work very hard to make a deal right. If they don't have the vehicle you want in their stock they do whatever it take to find it for you! They are very kind & curious. They have always treated my family very well. Even if someone on the staff is not the one working with you they are right there to help you in anyway & are always friendly!! Albert has been wonderful to work with & i can see that him & his staff care about not only selling a vehicle but also making sure the customer is getting what they are looking for & treated correctly. I am very impressed with Colorado Springs Dodge & would recommend this dealership to anyone I know who is looking to buy a new or used vehicle. More

by BrandyRaboin

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Heather Taylor, Dave

Report | Print