Albert Risch
Albert Risch at AutoNation Dodge Ram Colorado Springs

Albert Risch | Page 12

Sales Manager

AutoNation Dodge Ram Colorado Springs

7455 Austin Bluffs Parkway
Colorado Springs, CO 80923

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4.5
121 Reviews
4.5

121 Reviews

Write a Review

121 Reviews of Albert Risch

May 23, 2015

Dealership Rating

Phenomenal service! Colorado Springs Dodge was incredible! They were my 5th car dealership of the day, and theywere incredibly helpful. The sale associate we got paired w More

by K734
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 19, 2015

Dealership Rating

Fun Buying a Ram 1500 It was fun buying a truck from Scott Matela at Colorado Springs Dodge. The negotiation process went smoothly and Scott spent extra time ensuring that More

by DaveCoSpringsish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Matela

April 09, 2015

Dealership Rating

It was a dream come true Scott Matela was an awesome salesman who showed me a vehicle that I wanted and needed. I had went to another dealership that day looking for a Chevy S More

by Nc25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Garbe

March 30, 2015

Dealership Rating

Downsized to One Vehicle We actually went to this dealership because Scott is now located there. Everyone was extremely helpful. The time had come to save a little money on More

by Papa & Gma
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sscott Matela, Garth Willson

March 23, 2015

Dealership Rating

2015 Ram My experience was wonderful, my salesperson (Scott Matela) was excellent. Its my anniversary this months and wanted to surprise my wife with a new tru More

by Adam J. Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Matela

December 05, 2014

Dealership Rating

Colorado Springs Dodge Rocks the Customer Experience! I bought my 2014 Dodge Durango Citadel (Hemi) in November because of the way Chris Manois (my salesperson) and Albert Risch (new car Sales Mgr) treate More

by Ed P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Manaois

October 29, 2014

Dealership Rating

Awesome Experience I just bought a new truck from Colorado Springs Dodge and was extremely pleased with my experience. The employees were very friendly and great to work More

by bruceski517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Garbe , Brian Whitlatch

August 27, 2014

Dealership Rating

How Car Dealerships Should Be! I was so excited the day I ordered my 2014 Dart... then a little more than a month later, life happened. I was not able to follow through with the pur More

by EggPilot
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Billy Voyles - salesperson

July 28, 2014

Dealership Rating

Great Experience We went to Colorado Springs Dodge to look at new Dodges and ended up buying a Dodge truck. The experience we had with the sales associate Jason Denso More

by ttmfay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Denson

June 28, 2013

Dealership Rating

I just can not imagine a dealership anywhere as dishonest as COLORADO SPRINGS DODGE RIGHT FROM THE SALES CLOSER THROUGH FINANCE TO TO SALES MANAGER ALBERT IT WAS THE WORST EXPERIENCE I HAVE EVER LIVED TO WIT More

by racingshoes13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 12, 2013

AutoNation Dodge Ram Colorado Springs responded

Mr. Ming, Thank you for taking the opportunity to express yourself on these independent forums. Expressing your displeasure with our dealership is a right that you should feel free to exercise. We appreciate constructive criticism and constantly review/revise our processes to improve as a business. Specifically, in your transaction with our dealership, you indicated that we were dishonest from “Sales Closer through finance to to [sic] Sales Manager Albert... [caps removed]”. In fact, we put everything that was agreed to in writing. We actually lowered the price from the original agreement. Finally, you approved everything that we came to an agreement on, multiple times. Next you mention our BBR and how “the individuals that have been burned by these crooks must be in the thousands [caps removed]”. While we have had complaints in the last 3 years (31), our volume of business (6000+) in relation to the complaints would indicate that most of our customers are very satisfied. Anyone that expresses dissatisfaction with our dealership is a concern, as customers are our lifeblood. Every concern is addressed and replied to. Many times, we find that concerns shared with us can be very constructive. My feelings are that the personal attack on myself and the dealership was directly motivated by our decision to not capitulate to your ultimatum to “put 20” chrome wheels on my car and I will go quietly, if not I will make you wish you had”. Even after receiving this unreasonable demand (as you bought the car with 18” aluminum wheels on it), I offered to participate in the costs associated with you receiving the wheels that you so emphatically desired. You declined, and here we are. While, we sincerely appreciate doing business with you, we do realize that not all customers will feel complete satisfaction with their purchase. We will continue to strive to communicate clearly with our dis-satisfied customers and address their concerns in a timely fashion. Please feel free to reach me at 719-475-8550 if I may address any of your concerns further. Albert Risch Sales Manager Colorado Springs Dodge

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