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Alberto Bonet
Alberto Bonet at Executive Jeep

Alberto Bonet | Page 13

Certified Service Specialist

Executive Jeep

900 Universal Dr N
North Haven, CT 06473

4.8
268 Reviews
4.8

268 Reviews

Write a Review

Dealership Experience

9 yrs, 10 mos

Languages Spoken

English English

268 Reviews of Alberto Bonet

November 18, 2023

Dealership Rating
Employee Rating

Gary took excellent care of my serve and was a pleasure to work with. He was professional and personable. More

by P Follett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Meyer , Gary Grote

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Nov 20, 2023

Executive Jeep responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Gary delivered such a great experience!

November 17, 2023

Dealership Rating
Employee Rating

Took too much time to reload software. Three days should have been one morning or afternoon. More

by davidncooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 17, 2023

Executive Jeep responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

November 15, 2023

Dealership Rating
Employee Rating

Alberto was excellent throughout my service visit… oil change. It was an efficient service call. More

by NICOLAAOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 15, 2023

Executive Jeep responded

It's great to hear that Alberto was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Jeep!

November 07, 2023

Dealership Rating
Employee Rating

Dropped it off for the day in the morning and was completed earlier than I thought More

by Gerg242001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 07, 2023

Executive Jeep responded

Thanks for sharing about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!

November 02, 2023

Dealership Rating
Employee Rating

Great experience! Responsive, kind and provided all of the information needed for making the correct updates to my car. More

by Calbino4192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Meyer, Frank Gargano , Gary Grote, Tyler J. Leopizzo, Nicole Stevens

Print
Nov 03, 2023

Executive Jeep responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Jeep, we look forward to having you as a valued customer for many years to come!

October 28, 2023

Dealership Rating
Employee Rating

Easy to make appointment. Attentive Service Manager (Alberto Bonet). Explained work to be done. Provided transportation home then back to dealership. Excellent communication f More

by pamelahanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria

Print
Oct 30, 2023

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 25, 2023

Dealership Rating
Employee Rating

Speedy, gentle, clean, clear , expedite, professional, thrut, honest, open , real, listen, knowledgeable, sincere, loyalty, super. More

by peladinusa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Meyer

Print
Oct 25, 2023

Executive Jeep responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 21, 2023

Dealership Rating
Employee Rating

I felt like I was being taken advantage of. I had my car stolen and my only option was to have it towed to Executive Nissan. Setting aside why it costs $160 to program a stupid key fob I aske More

by pgarof58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Oct 25, 2023

Executive Jeep responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Oct 27, 2023

pgarof58 responded

One thing that really made me angry about this was how Alberto handled this. Not only was he unwilling to budge an inch regarding my cost - not only was he unsympathetic to the fact my car was stolen was the fact that he was casual if not dismissive of how much it would cost for a replacement key fob. “Oh, it will be $250 for the key fob.” Then when I absorb that “Oh and another 160 to program it and you’re looking at $470.” 500 with tax. And no discount and no break. The more I think about it the angrier I get. And “programming” is a ten minute job at most with hardly any effort. I’ve written several times and have received no response. We’ve got your money; leave us alone. Maybe posting this publicly will get this the attention it needs. And show people how heartless this dealership is. B

October 20, 2023

Dealership Rating
Employee Rating

My service representative was very helpful and courteous when I brought my Nissan Rouge Sport in for my service. The job was done in the timeframe that gave me. I would recommend their service department to More

by WEO280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 20, 2023

Executive Jeep responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 20, 2023

Dealership Rating
Employee Rating

From the time I dropped off my car until I picked it up, everyone was exceptional More

by SHERRYSMITH43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leilani Rodriguez

Print
Oct 20, 2023

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback, Sherry!

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