Alberto Garcia | Page 4

Anna was perfect. Honest and warm and no nonsense. I never felt deceived or tricked. If you’re like me and eternally wary of dealerships, know that this team is a safe Honest and warm and no nonsense. I never felt deceived or tricked. If you’re like me and eternally wary of dealerships, know that this team is a safe and trustworthy. Thank you. More

by brettlyda2 Verified Customer Verified Customer

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Really Great service with Hansel and with Alberto. Also Terry was great with explaining all the coverage of the car. Also they all worked with me to get the price of what I wanted for the car. Also Terry was great with explaining all the coverage of the car. Also they all worked with me to get the price of what I wanted for the car. More

by melissatorres11 Verified Customer Verified Customer

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Great customer service,very friendly and helpful. Great experience from the beginning. Thank you Luis Great experience from the beginning. Thank you Luis More

by d_moon1981 Verified Customer Verified Customer

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I will only ever go to the Monrovia location for service, they are friendly and professional. They always offer me a ride home/back even when the service is only going to take an hour or two, and even wash m they are friendly and professional. They always offer me a ride home/back even when the service is only going to take an hour or two, and even wash my car unprovoked. 10/10 customer service. Especially compared to the Glendale location, which I will never be going back to. More

by angelicanhorsman Verified Customer Verified Customer

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Very bad experience they don't care of you and never answer the call when try to call answer the call when try to call More

by yonyromero90 Verified Customer Verified Customer

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Had a great experience at Sierra CDJR. Came in late night to grab a grand Cherokee for my business even though they had already closed Luis Bravo was willing to stay late and get everythin Came in late night to grab a grand Cherokee for my business even though they had already closed Luis Bravo was willing to stay late and get everything going for me. Some of the other sales people assisted with bringing the car out of the showroom floor. This is the first vehicle we have ever purchased out of a showroom and it feels good. I definitely recommend this dealership. The sales manager and finance manager were great to work with nobody made it seem like they were closed, but it was already 11 PM. More

by CHAMOYPLUG Verified Customer Verified Customer

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I’ve been in the market for a Ram truck for a few months. Went online to build truck I was looking for. Nationwide there was one available near me. Two hour drive took me to Sierra CDJR of Monrovia. My exper Went online to build truck I was looking for. Nationwide there was one available near me. Two hour drive took me to Sierra CDJR of Monrovia. My experience was kinda strange? To this day I still can’t tell you who my sales person is/was? I dealt with several different salespeople with different titles at the dealership throughout process which is confusing. Anyway had truck sent to dealership approved ORW for lift kit/tires to be installed. After a week truck was ready for pick up. Dealership/salesperson knew my estimated arrival time and was suppose to have truck detailed and ready to go. I arrived and truck was parked out front, so assumed it was good to go. Well after signing two documents I was ready. Turned around and truck was being driven around back? After a little while I asked and was told it was being fueled and tags installed? Why this hadn’t been done prior I’m not sure? Anyway after 45min to an hour truck comes back and had DEF spilled all over side! Salesman overfilled it and did horrible job trying to clean it off. Now def mix all over side and tire of my new $96,000 truck! Not to mention the original detail job was not done well at all. Not too happy bringing my brand new truck home and having to wash off def spill. Also forgot to mention that when I asked about the bed plugs for the 5th wheel, I was first told those are separate and don’t come with the truck. Are you kidding me! At this price I have to buy bed plugs. Well luckily that was misinformation. They did come with the truck. Anyhow, I feel that there were too many players involved in my sale and I still don’t know who officially sold me the truck? Not to happy with detail job or def spill on my new truck. Wife ordered new jeep cherokee and it’s being shipped to another dealership. All in all I got the truck I wanted with the tires/wheels, and lift I chose under warranty so that was a bonus. Just wish things had gone a little smoother at the end. Communication was really good during buying process which was helpful. More

by videolee73 Verified Customer Verified Customer

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Friendly and respectful, low price compared with other dealers. Highly recommended . Got a new Pacifica hybrid, hopefully everything goes well dealers. Highly recommended . Got a new Pacifica hybrid, hopefully everything goes well More

by chengcheng9876 Verified Customer Verified Customer

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Alberto knows how treat customers correctly. He has great customer service. He knows how to make the customer happy. He has great customer service. He knows how to make the customer happy. More

by Waldobeast69 Verified Customer Verified Customer

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I drive over 45 miles to buy from this dealer and I wasn’t disappointed. Very fair deal. I will buy from again wasn’t disappointed. Very fair deal. I will buy from again More

by Blu Verified Customer Verified Customer

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