Alberto Garcia | Page 4

I will only ever go to the Monrovia location for service, they are friendly and professional. They always offer me a ride home/back even when the service is only going to take an hour or two, and even wash m they are friendly and professional. They always offer me a ride home/back even when the service is only going to take an hour or two, and even wash my car unprovoked. 10/10 customer service. Especially compared to the Glendale location, which I will never be going back to. More

by angelicanhorsman Verified Customer Verified Customer

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Very bad experience they don't care of you and never answer the call when try to call answer the call when try to call More

by yonyromero90 Verified Customer Verified Customer

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Had a great experience at Sierra CDJR. Came in late night to grab a grand Cherokee for my business even though they had already closed Luis Bravo was willing to stay late and get everythin Came in late night to grab a grand Cherokee for my business even though they had already closed Luis Bravo was willing to stay late and get everything going for me. Some of the other sales people assisted with bringing the car out of the showroom floor. This is the first vehicle we have ever purchased out of a showroom and it feels good. I definitely recommend this dealership. The sales manager and finance manager were great to work with nobody made it seem like they were closed, but it was already 11 PM. More

by CHAMOYPLUG Verified Customer Verified Customer

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I’ve been in the market for a Ram truck for a few months. Went online to build truck I was looking for. Nationwide there was one available near me. Two hour drive took me to Sierra CDJR of Monrovia. My exper Went online to build truck I was looking for. Nationwide there was one available near me. Two hour drive took me to Sierra CDJR of Monrovia. My experience was kinda strange? To this day I still can’t tell you who my sales person is/was? I dealt with several different salespeople with different titles at the dealership throughout process which is confusing. Anyway had truck sent to dealership approved ORW for lift kit/tires to be installed. After a week truck was ready for pick up. Dealership/salesperson knew my estimated arrival time and was suppose to have truck detailed and ready to go. I arrived and truck was parked out front, so assumed it was good to go. Well after signing two documents I was ready. Turned around and truck was being driven around back? After a little while I asked and was told it was being fueled and tags installed? Why this hadn’t been done prior I’m not sure? Anyway after 45min to an hour truck comes back and had DEF spilled all over side! Salesman overfilled it and did horrible job trying to clean it off. Now def mix all over side and tire of my new $96,000 truck! Not to mention the original detail job was not done well at all. Not too happy bringing my brand new truck home and having to wash off def spill. Also forgot to mention that when I asked about the bed plugs for the 5th wheel, I was first told those are separate and don’t come with the truck. Are you kidding me! At this price I have to buy bed plugs. Well luckily that was misinformation. They did come with the truck. Anyhow, I feel that there were too many players involved in my sale and I still don’t know who officially sold me the truck? Not to happy with detail job or def spill on my new truck. Wife ordered new jeep cherokee and it’s being shipped to another dealership. All in all I got the truck I wanted with the tires/wheels, and lift I chose under warranty so that was a bonus. Just wish things had gone a little smoother at the end. Communication was really good during buying process which was helpful. More

by videolee73 Verified Customer Verified Customer

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Friendly and respectful, low price compared with other dealers. Highly recommended . Got a new Pacifica hybrid, hopefully everything goes well dealers. Highly recommended . Got a new Pacifica hybrid, hopefully everything goes well More

by chengcheng9876 Verified Customer Verified Customer

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Alberto knows how treat customers correctly. He has great customer service. He knows how to make the customer happy. He has great customer service. He knows how to make the customer happy. More

by Waldobeast69 Verified Customer Verified Customer

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I drive over 45 miles to buy from this dealer and I wasn’t disappointed. Very fair deal. I will buy from again wasn’t disappointed. Very fair deal. I will buy from again More

by Blu Verified Customer Verified Customer

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I give Paul Five stars he was a great asset of the team. Stayed late closing the deal, and up early finishing our obligations. Gabriel the manager was very supportive in the deal, Ed the financial manager Stayed late closing the deal, and up early finishing our obligations. Gabriel the manager was very supportive in the deal, Ed the financial manager provided all the paperwork necessary. And Mario Soto for working with me throughout our leasing experience. Thank you kindly team. And a thanks to Denise over in commercial see always had directed us in the right direction. More

by appliancetechdr Verified Customer Verified Customer

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Very professional they helped me a lot in buying my first jeep Alberto is very attentive friendly great costumer service great attitude 🙏 first jeep Alberto is very attentive friendly great costumer service great attitude 🙏 More

by Nancy Verified Customer Verified Customer

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This dealership was outstanding. It was easy to access. I have special needs and I was brought a comfortable chair. Irving and Alberto assisted us in my transaction for a 2023 Pac It was easy to access. I have special needs and I was brought a comfortable chair. Irving and Alberto assisted us in my transaction for a 2023 Pacifica. These men were top notch attentive and helpful. They made things very easy for me and it was a pleasure being helped by them. They were knowledgeable caring, patient, and outstanding in their service. I would always return to them for future car needs. I very highly recommend Irving and Alberto!!! More

by freedom4lori Verified Customer Verified Customer

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