Alec Ebert | Page 3

It was a pleasure dealing with Alec. He did a great job showing the vehicle and convinced me to by the Sierra Denali truck after owning a Ford for the past 30+ years. I would definitely He did a great job showing the vehicle and convinced me to by the Sierra Denali truck after owning a Ford for the past 30+ years. I would definitely recommend Alec and the team there at Royal Moore. More

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Hello Michael, First off, I want to make it known that Alec was an absolute joy to work with!! My name is Kristina McCary, my husband and I were in on Saturday and purchased a CPO 2020 Yukon XL. that Alec was an absolute joy to work with!! My name is Kristina McCary, my husband and I were in on Saturday and purchased a CPO 2020 Yukon XL. I am writing to document many concerns. The first concern is that we were assured that all CPO vehicles are inspected. This vehicle has an issue with the rear brakes and needs to be addressed. Not only do we have a brake issue which is the major concern but the windshield wiper blades are trash and falling off the passenger side. The wiper blades are the least of the concerns. It is our understanding that the CPO vehicles have a 3 day/150 mile exchange and I want it documented that I have reached out within that time frame. I also sent you a message on your website. The rest of our experience with this whole purchase has been an absolute nightmare. We came into the dealership pre-approved with our credit union. It took more than 5 hours to even get to the finance office to sign our documents. Once in the finance office it again took forever. Noah had no clue that the vehicle we were purchasing was CPO until I questioned him about a few different issues with paperwork. We were given a we owe on the second key for the vehicle because they were unable to locate it. I am still unsure after we waited for hours for finance why they could not have made us another key while we waited. But rather now I have to make time in my schedule to drive back to Hillsboro and use my gas to get the additional key made. Once we were told everything was complete we left town and were about 20 minutes outside of town only to get a call and be asked to turn around because Noah needed the CPO forms signed and it had to happen on Saturday since it was the end of the month. So we turned around to take care of that. By the time we finally got home around 7:30pm my husband got another phone call that all of the paperwork was wrong, names spelled incorrectly, interest rate was wrong, etc. Last night Alec had to bring all of the paperwork out and have us re-sign. Still the interest rate that was approved by our credit union is still wrong on your documents, we questioned it and they told us that we would have to resolve the issue with the credit union. This has been the worst experience we have ever had with a car purchase. I would like to hear back from someone today to get this resolved. Respectfully, More

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Johnny was great! He was super helpful getting the financing right and even stayed an hour after closing to finalize the deal. Definitely recommend! He was super helpful getting the financing right and even stayed an hour after closing to finalize the deal. Definitely recommend! More

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I definitely recommend seeing Johnny! Super friendly, easy to talk with and get along with easy to talk with and get along with More

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Alec Ebert made my purchasing experience a breeze. I will definitely come and see the team at Royal Moore again. Drew Cain definitely come and see the team at Royal Moore again. Drew Cain More

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Royal Moore GMC made For an exceptional car buying experience. The sale staff did not pressure me to buy, but was available to answer questions I had as needed. The trade in process was also very smoo experience. The sale staff did not pressure me to buy, but was available to answer questions I had as needed. The trade in process was also very smooth as there were no surprise. I couldn’t be more pleased with my decision to purchase through this dealership. More

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Alec E. was extremely helpful and very low pressure. Answered all questions and gave me many options. Would recommend Royal Moore to all interested in a vehicle purchase. Entire process took less than Answered all questions and gave me many options. Would recommend Royal Moore to all interested in a vehicle purchase. Entire process took less than 2 hour More

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Very friendly very professional work with me very well pleasant experience Alec was great I would highly recommend Royal Moror pleasant experience Alec was great I would highly recommend Royal Moror More

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Great working with Royal Moore. Got exactly what I was looking for! Alec and Meagan were great. looking for! Alec and Meagan were great. More

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Very nice people to work with and no pressure to buy just want to help us find the right car to fit our needs I would recommend royal Moore to my friends and family they are fast to approve also thanks want to help us find the right car to fit our needs I would recommend royal Moore to my friends and family they are fast to approve also thanks More

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