Alec Ebert | Page 3

Came up from Scottsdale to buy a new car from Alec & Noah ... lots could have gone wrong ... but it didn't! Perfect. Royal Moore is a champ and you should feel very comfortable with your buying experience. ... lots could have gone wrong ... but it didn't! Perfect. Royal Moore is a champ and you should feel very comfortable with your buying experience. More

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very great to deal with and so friendly good people to deal with. happy days got a new truck yahoo. deal with. happy days got a new truck yahoo. More

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The whole experience with Royal Moore Buick GMC and Mazda was incredible and very straight forward for the customer. Many members of their team was very patient and extremely helpful for me(couldn’t imagine was incredible and very straight forward for the customer. Many members of their team was very patient and extremely helpful for me(couldn’t imagine the patience it takes to deal with me) and my first time buying a new car from them. When I first walked in there, I didn’t have a clue of what I wanted but they showed me my options and I found something exactly what I wanted. So can’t thank that whole team enough and would definitely recommend this dealership to anyone. More

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A really good guy and made the whole process of purchasing a new car much easier and faster. There was no complications and everything was professional. purchasing a new car much easier and faster. There was no complications and everything was professional. More

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It was a pleasure dealing with Alec. He did a great job showing the vehicle and convinced me to by the Sierra Denali truck after owning a Ford for the past 30+ years. I would definitely He did a great job showing the vehicle and convinced me to by the Sierra Denali truck after owning a Ford for the past 30+ years. I would definitely recommend Alec and the team there at Royal Moore. More

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Hello Michael, First off, I want to make it known that Alec was an absolute joy to work with!! My name is Kristina McCary, my husband and I were in on Saturday and purchased a CPO 2020 Yukon XL. that Alec was an absolute joy to work with!! My name is Kristina McCary, my husband and I were in on Saturday and purchased a CPO 2020 Yukon XL. I am writing to document many concerns. The first concern is that we were assured that all CPO vehicles are inspected. This vehicle has an issue with the rear brakes and needs to be addressed. Not only do we have a brake issue which is the major concern but the windshield wiper blades are trash and falling off the passenger side. The wiper blades are the least of the concerns. It is our understanding that the CPO vehicles have a 3 day/150 mile exchange and I want it documented that I have reached out within that time frame. I also sent you a message on your website. The rest of our experience with this whole purchase has been an absolute nightmare. We came into the dealership pre-approved with our credit union. It took more than 5 hours to even get to the finance office to sign our documents. Once in the finance office it again took forever. Noah had no clue that the vehicle we were purchasing was CPO until I questioned him about a few different issues with paperwork. We were given a we owe on the second key for the vehicle because they were unable to locate it. I am still unsure after we waited for hours for finance why they could not have made us another key while we waited. But rather now I have to make time in my schedule to drive back to Hillsboro and use my gas to get the additional key made. Once we were told everything was complete we left town and were about 20 minutes outside of town only to get a call and be asked to turn around because Noah needed the CPO forms signed and it had to happen on Saturday since it was the end of the month. So we turned around to take care of that. By the time we finally got home around 7:30pm my husband got another phone call that all of the paperwork was wrong, names spelled incorrectly, interest rate was wrong, etc. Last night Alec had to bring all of the paperwork out and have us re-sign. Still the interest rate that was approved by our credit union is still wrong on your documents, we questioned it and they told us that we would have to resolve the issue with the credit union. This has been the worst experience we have ever had with a car purchase. I would like to hear back from someone today to get this resolved. Respectfully, More

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Johnny was great! He was super helpful getting the financing right and even stayed an hour after closing to finalize the deal. Definitely recommend! He was super helpful getting the financing right and even stayed an hour after closing to finalize the deal. Definitely recommend! More

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I definitely recommend seeing Johnny! Super friendly, easy to talk with and get along with easy to talk with and get along with More

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Alec Ebert made my purchasing experience a breeze. I will definitely come and see the team at Royal Moore again. Drew Cain definitely come and see the team at Royal Moore again. Drew Cain More

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Royal Moore GMC made For an exceptional car buying experience. The sale staff did not pressure me to buy, but was available to answer questions I had as needed. The trade in process was also very smoo experience. The sale staff did not pressure me to buy, but was available to answer questions I had as needed. The trade in process was also very smooth as there were no surprise. I couldn’t be more pleased with my decision to purchase through this dealership. More

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