Alec Hughes

Bought a 2018 Q4, granted it had nearly 100k miles but within a week it was leaking oil. Took it in for service and after 2 days without a vehicle it was determined the upper timing cover was leaking at within a week it was leaking oil. Took it in for service and after 2 days without a vehicle it was determined the upper timing cover was leaking at the crank seal. The cost of the repair was assumed by the service dept as you would assume as a customer that just purchased a car that is inoperable. Was told the repair would take 2 to 3 business days. Never once heard from ALEC after many attempts to contact him. The service dept said that they would not be able to loan a vehicle due to them all being out on loan. Given the circumstance and the fact that Audi is assumed to be a high end dealer with high end service….no solution was even attempted. Two days pass….no communication until I reach out. Three days pass…no communication until I again reach out. On the 4th day…same deal. Excuse is that it’s just taking longer than expected. Continuously over promising and under delivering. On the 5th day with still no vehicle….service technician doesn’t show up to work. It’s only at this point that I was offered a loan vehicle. The vehicle repair is still not complete and we are 10 days out from the day I brought it in due to leaking oil. Very disappointed with the experience overall. Will not being doing business with Audi Wichita in the future. More

by bcbell25 Verified Customer Verified Customer

Report | Print

I enjoyed working with Alec. He is a nice young man and was very accommodating in dealing with a few issues (that were my fault) on the title to the trade in. He is a nice young man and was very accommodating in dealing with a few issues (that were my fault) on the title to the trade in. More

by rflombardo Verified Customer Verified Customer

Report | Print

Amanda and Alec were a great help finding me the exact car that I wanted. This was my first electric car and I had lots of questions. All of my questions and concerned were answered. This is the fourth car that I wanted. This was my first electric car and I had lots of questions. All of my questions and concerned were answered. This is the fourth Audi that I have owned. I appreciate every vehicle that I have purchased from Audi of Wichita. More

Report | Print

We wouldn’t go anywhere else. Their service department is the finest group of personnel we have ever known. The salespeople always do their best to guide us through the process Their service department is the finest group of personnel we have ever known. The salespeople always do their best to guide us through the process. We have purchased three new Q5 Audi’s there over the past 10 years. More

by thomasemersonbunn Verified Customer Verified Customer

Report | Print

Amanda was amazing, very knowledgeable, organized, friendly and her customer service was top notch. I ordered my car and Amanda kept me in the loop through the process with regular updates. It was a friendly and her customer service was top notch. I ordered my car and Amanda kept me in the loop through the process with regular updates. It was a true pleasure working with her. More

Report | Print

My experience with Audi Wichita was seamless. All my questions were answered. Both Amanda and Alec took such good care of me through the whole process. I loved the texting feature they used, whic All my questions were answered. Both Amanda and Alec took such good care of me through the whole process. I loved the texting feature they used, which made things convenient rather than always being on a call. The purchase portion of the deal was the quickest purchase of any item I’ve ever bought. Even my Tempurpedic mattress sale had more paperwork. After the purchase, due to living a few hours away the team put a gorgeous red bow on my car & sent me pictures! 🥹 100/10 would recommend BOTH Amanda & Alec for any purchase. More

Report | Print

Entire staff was very professional. Car was in and out in short order. Walser Rocks Car was in and out in short order. Walser Rocks More

by bstuart Verified Customer Verified Customer

Report | Print

I've been buying cars for 60 years. And this was the simplest car buying experience that I've ever had. I think the company and salesman did a wonderful job. Put never saying together. And this was the simplest car buying experience that I've ever had. I think the company and salesman did a wonderful job. Put never saying together. It's the first time I've ever heard about a car signed and did all the paperwork through my when you pick up the car that was ready to go awesome great service. Customer service dealership looks beautiful More

by jayceewturnquist Verified Customer Verified Customer

Report | Print

Aaron and Amanda were awesome! Aaron is aways good about reaching out to me to let me know of good deals and knows the kind of car I like! Amanda was quick and efficient with setti Aaron is aways good about reaching out to me to let me know of good deals and knows the kind of car I like! Amanda was quick and efficient with setting up my new car, made the transition so easy! More

Report | Print

Amanda was really on her game and a very calm and pleasant personality. Answered all questions and took us through the car to show us all the functions of the car. I would recommend her for your next pleasant personality. Answered all questions and took us through the car to show us all the functions of the car. I would recommend her for your next car experience. More

Report | Print