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Alec Sutherland
Refer Me
66 Reviews
Hi there! My name is Alec and I am a client service professional with a passion for helping others. I take pride in providing exceptional service and I'm always ready to go the extra mile to ensure my clients are satisfied. Whether it's finding the perfect solution to a problem or being there for a good conversation, I'm always willing to go the extra mile to show you how fun upgrading your experience is with Cowboy Toyota! Above all, I value friendship and the personal connections I foster with each client. To me, it's important to build lasting relationships based on trust, respect and mutual understanding. So if you're looking for a reliable point of contact, look no further! And remember, when it comes to making a great deal on a Toyota, you can always count on me to steer you in the right direction!
Read moreDealership Experience
2 yrs, 2 mos
Languages Spoken
English
66 Reviews
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66 Reviews of Alec Sutherland
October 31, 2023
Initially, I was very happy with cowboy Toyota and my purchase went smoothly (so I thought). I was given temporary tags and was told I would get a call when my permanent plates were in. 2 months later, s purchase went smoothly (so I thought). I was given temporary tags and was told I would get a call when my permanent plates were in. 2 months later, still heard nothing. I went and was told “we’re so sorry, the DMV must be behind, we’ll look into it right away” and they printed me a new temp tag since mine was expiring. Another 2 months later STILL nothing. I called and was again assured “ we’re so sorry, we’re going to find out and call you back tomorrow morning with a solution.” Received no communication. When I called them the next day, I was told a manager would call me back…..nothing. Called again, was told I’d be transferred to the manager…..waited on hold for 30min before I gave up. Called the next day, finally got through to the title clerk who told me they’d had my plates there for OVER 3 MONTHS but financial showed I still owed a balance so they didn’t tell me. I was NEVER told I had any balance until this point despite 8+ phone calls to cowboy Toyota and NEVER received any calls back from them. It took me filling a compliant with Toyota corporate offices to finally get a resolution. TLDR - they’ll sell you car then randomly decide you owe them money and to get to the bottom of any issue involves hours of your life spent calling them repeatedly and listening to empty promises that it will be fixed. Would NEVER purchase a car from them again; there are plenty of other better Toyota dealers out there. More
by molly_steeves
Other Employees Tagged: Gabriel Hernandez
Helpful 
September 10, 2023
Cowboy Toyota, is the best dealership in DFW, work really well with you, make sure you are comfortable and understanding about your purchase- ask for ALEC SUTHERLAND!! come on down to Cowboy Toyota YeeHa well with you, make sure you are comfortable and understanding about your purchase- ask for ALEC SUTHERLAND!! come on down to Cowboy Toyota YeeHa More
by gardesau000
September 10, 2023
I had a great experience at this dealership! Alec is amazing, he is very knowledgeable and answers all of your questions. I would definitely recommend to anyone looking to buy a car. Alec is amazing, he is very knowledgeable and answers all of your questions. I would definitely recommend to anyone looking to buy a car. More
by GlendaM
September 01, 2023
Alec was very kind, professional, and knowledgeable. He kept me updated in the vehicle search process and made sure I found what I was looking for. I never felt any pressure whatsoever. I would not hesi He kept me updated in the vehicle search process and made sure I found what I was looking for. I never felt any pressure whatsoever. I would not hesitate one second to work with him again. More
by Tony
August 31, 2023
Alec was so incredibly kind and helpful during this process. This was my first time going through the car buying process, but he immediately put me at ease and helped me get into my new car. I cannot r process. This was my first time going through the car buying process, but he immediately put me at ease and helped me get into my new car. I cannot recommend him enough! More
by osinachiosuagwu
Other Employees Tagged: Luis Garcia
August 30, 2023
It was a great experience and Alec was very welcoming, and knowledgeable during my time at the dealership to get my new vehicle. I would be more than happy to work with him at anytime! He was amazing! and knowledgeable during my time at the dealership to get my new vehicle. I would be more than happy to work with him at anytime! He was amazing! More
by Akilah Hoyte
August 30, 2023
Very great service. He is really friendly and very welcoming to the customers. Would recommend him!!! He is really friendly and very welcoming to the customers. Would recommend him!!! More
by River
Other Employees Tagged: Yaela Dror
August 30, 2023
Alec is ideal dealership rep. Kind. Caring. Attentive. Knowledgeable. Not pushy. Service minded looking for what’s best for you. Patient with your process and warm and respectful Kind. Caring. Attentive. Knowledgeable. Not pushy. Service minded looking for what’s best for you. Patient with your process and warm and respectful personality. Test driving and exploring options is fun with him. When I could choose to go anywhere, I chose to come to Alec. More
by david
