Alejandro Martinez
Alejandro Martinez at Thomas Chrysler Dodge Jeep Ram of Highland

Alejandro Martinez | Page 4

Sales

Thomas Chrysler Dodge Jeep Ram of Highland

9604 Indianapolis Blvd
Highland, IN 46322

Contact Me
not yet
rated
93 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

18 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

not yet
rated

93 Reviews

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93 Reviews of Alejandro Martinez

July 26, 2021

Dealership Rating
Employee Rating

Muy amables y pacientes, exelente servicio. The sales person assisted me to translate my concerns with the service department. He was very polite and willing to assist us. More

by Patricio Vega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2021

Patricio Vega responded

Tanks for your attention.

July 10, 2021

Dealership Rating
Employee Rating

Salesmen Alex was a complete professional with a great touch for listening an compassion towards his customer !!! 5 star rating for Alex an Team Thomas Dodge More

by cathyburgos1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nady Boutros

Jul 11, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for taking the time to share your experience with us. Enjoy your new vehicle!

June 22, 2021

Dealership Rating
Employee Rating

Stayed late on initial drive byTwo visits transaction Stayed late on initial drive by Two visits transaction Sent reminder of the appointment Courteous Didnt wait for hours on end to get a conclusi More

by cduer3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Kroll, Nady Boutros

Jun 23, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for sharing your positive sales experience with our team at Thomas Dodge Chrysler Jeep Ram. Congratulations on your vehicle! Let us know if we can help with anything else.

April 22, 2021

Dealership Rating
Employee Rating

Daenen was there for me every step of the way! I couldn’t be more happy with the service provided and my new Grand Cherokee. Alex was my salesman and he was absolutely wonderful. I could not be happier. My c More

by johnnyf123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nady Boutros , Daenen Badie

Apr 23, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Johnny, Thank you very much for your outstanding review. We are so happy to hear you had a fantastic experience with us at Thomas Chrysler Dodge Jeep Ram Highland. We always strive to provide our customers with excellent service and are glad to know Daenen, Alex and the team helped you find your perfect car. We truly hope you enjoy your new Grand Cherokee!

April 02, 2021

Dealership Rating
Employee Rating

Alejandro Martinez is very patient salesman. Thank you so much! It’s great to have a lifetime guarantee!! Keep being a great sales man!! You Awesome!!! More

by traciekyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Kroll, Joe Heisler

Apr 02, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi! Thanks so much for your shout-out about our Sales Team at Thomas Chrysler Dodge Jeep Ram Highland and for your all-around five-star rating. We definitely aim to build relationships with our customers that last a lifetime. Drive the wind in your new car!

March 24, 2021

Dealership Rating
Employee Rating

Gave us a car with a leaking tire. Only fix was to have it patched after we had to figure out how to bring it in. More

by blseb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 25, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you for sharing your review. I would appreciate the chance to speak with you regarding your feedback. Please feel free to reach out to me at your own convenience. I look forward to connecting with you. Best, Jimmy Thomas 219-924-6100

Mar 26, 2021

blseb responded

I called in and you had left for the day. I left them my number for you to call me back.

March 19, 2021

Dealership Rating
Employee Rating

I can’t say a negative thing, I had a great experience purchasing my first Jeep and vehicle. Thank you for the excellent customer service More

by abbysnake50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Kroll, Nady Boutros

Mar 19, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the 5-star review! We are so glad you enjoyed your experience here at Thomas CDJR. We hope to see you again soon!

March 13, 2021

Dealership Rating
Employee Rating

In the past, I've had no problems with this dealership/service dept. Alejandro & Leonard were compassionate. However, the overall experience was not pleasant. There was a lack of proper communi More

by latonia0529
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Brian Gain , Leonard (Leo) Key, Christina

Mar 14, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you for sharing your nice comments for our staff. I would like to learn more about your recent experience and address anything I can regarding the level of customer service received. Please give me a call directly to share additional feedback. Best, Jimmy Thomas 219-924-6100

Mar 26, 2021

latonia0529 responded

I brought my van to the dealership for a scheduled appointment on 3/1/21 @ 10:30a. I requested the shuttle service & Leonard took me home. That afternoon, I received a call from Christina who informed me of the work that needed to be done. She asked me if they could keep my vehicle overnight. And, I informed her that I needed my van back that day, due to the transportation I provide for work & school. She said she would contact my warranty company & have Jason (I believe that was the mechanic's name) start working on it right away. I agreed to this. About an hour later, I called back because I realized we had not discussed any costs for repairs. I was transferred to the service department, but no one ever answered. I made several attempts throughout the afternoon, but no answer. I also spoke with two operators who tried to reach someone, but no response. The operators even took messages for the service dept, but I never received a call back. So, I had my son take me to the dealership that evening. When I arrived, I spoke with Alejandro who told me (to my surprise) the service dept was closed. And, I was told no one was available in that dept. Overall, he was patient as I explained my frustration & transportation dilemma. He tried to help, but my situation was beyond his control. I even requested to speak with the service manager or ANY manager. I was given the contact information for Brian Gain, but was told he could not be reached that evening and I would have to speak with him the next morning. They never let me speak to any other manager, as I requested. However, I was referred to another salesman. I can't recall his name. But, the conversation got nowhere & was a COMPLETE waste of time for both of us. Finally, I sent an email to Brian G to see if he could help in any way. As mentioned earlier, he was not available. Meanwhile, I was without a vehicle that night and the next morning. As a result, my son lost a day of work, so he could help with transportation until I could connect with someone in the service dept. The next morning (3/2/21), my husband informed me HE had a missed call from the dealership??? So, I called them again. Christina said she heard I was interested in a rental vehicle. I explained everything that happened & that I needed a vehicle the previous day (as we had already discussed). She told me she left at 5p the previous day. Of course, this was NEVER communicated to me. So, she arranged for me to be picked up to get the rental car. While I was at the dealership, I asked to speak with Mr. Gain to see if he received my email. He said he responded that morning. But, to this day, I have not received his message. I got the rental car & Christina told me she would call me when the work was done. She also informed me that I would have to bring the van back to get my radio replaced. Again, I didn't hear from her for a few days, so I left a voicemail on "Billy's" phone. On Tuesday, 3/9/21, I finally received a call that my car was ready AND the radio had been replaced. I was heading to work at that time, so she allowed me to return the rental car is on Wednesday, 3/10/21. I hope this message gives you an idea of how badly I felt as a customer.

March 06, 2021

Dealership Rating
Employee Rating

I had a great experience. My first new car and I heard it take an entire day however I purchased and drove off with the Jeep I wanted within 4 hours or less. More

by abbysnake50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cheryl Gallo, Nady Boutros , Lane Carlley

Mar 07, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for visiting Thomas Chrysler Dodge Jeep Ram Highland! We are happy to know that you enjoyed your sales experience. We look forward to working with you again!

March 01, 2021

Dealership Rating
Employee Rating

My experience was great. We went to multiple dealers prior, and truly felt we got no help. From the moment staff approached us, he made us feel like they cared about working with us and getting us a gre More

by rkijurna1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Heady

Mar 03, 2021

Thomas Chrysler Dodge Jeep Ram of Highland responded

We are glad to know that you had a great experience with us! Thank you for being a part of the Thomas Dodge Chrysler Jeep Ram family!

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