Alex Allen | Page 4

Both times I have taken my car in to get an oil change they have screwed it up. Same mistake both times, you would think they’d learn how to do it right. Not great service either as far as the mechanics g they have screwed it up. Same mistake both times, you would think they’d learn how to do it right. Not great service either as far as the mechanics go. After they had screwed up on my car and it was smoking very badly with the check engine light on(wasn’t there before I took it in) a mechanic came over to help me, did some things with his little device and then just WALKED AWAY. Didn’t say a single word to me and just left, I was just standing there like hello? Is my car good can I leave? Stood there for about 15 minutes and realized he wasn’t coming back. Finally got to talk to a manger who helped me, but overall awful experience. I am 100% not going back and would never recommend this place to my friends. More

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Customer service is amazing. Made customer feels very important. I was told by the insurance for few day service but it took only few hours. Very professional important. I was told by the insurance for few day service but it took only few hours. Very professional More

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Oil service was bad liking oil didn’t clean good the old oil so not a good service oil so not a good service More

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went to the service department to get a key made, went very well , was impressed with the employees. service departments are very important. I will start doing more at this location. very well , was impressed with the employees. service departments are very important. I will start doing more at this location. More

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We have been working with Ken Garff West Valley for over 6 years. We would never buy or service our vehicles anywhere else. Chad, his son Jake, David Tran and Ulises have been great. Everyone in service and 6 years. We would never buy or service our vehicles anywhere else. Chad, his son Jake, David Tran and Ulises have been great. Everyone in service and parts are always attentive and knowledgeable. This is my third new Truck and one used one for my son in the last six years. We intend to stay as loyal to you as you have been to us. Thanks for everything. More

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Always a great experience! Been going here for 4 years and have brought multiple cars in. Never left feeling mistreated. Always very happy! Recommend to anyone. and have brought multiple cars in. Never left feeling mistreated. Always very happy! Recommend to anyone. More

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They truly listened to what I had to say. They offered me different options that I would not have considered and there was no pressure. Great experience different options that I would not have considered and there was no pressure. Great experience More

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The advisory I had was amazing nothing against her. I just never have a good time with this place. I tell them everything I need then I hardly can ever get it. I also got charged tone of money for an oil just never have a good time with this place. I tell them everything I need then I hardly can ever get it. I also got charged tone of money for an oil filter that you buy at auto zone for 4 bucks. I have worked at a dealership for three years and we did a lot more to take care of our customers and do anything to get them what they need and want. This isn’t the place I never leave bad reviews but this time I felt the need especially cause I always have problems when I am here. I continue to come cause the warranty on my vehicle will expire if I do it myself or go somewhere else. More

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The write up process was easy and quick. The writer was polite and very professional. My truck was inspected and other concerns were shown to me for possible repairs polite and very professional. My truck was inspected and other concerns were shown to me for possible repairs More

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The sales person explained several details about the two SUV picked and how they would work after listening to my lifestyle. That help my pick SUV picked and how they would work after listening to my lifestyle. That help my pick More

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